| [Scam] light in the box Hi. I just ordered from the Light in the Box website on 19th October. As I'm still waiting to recieve my order I went back to the site to try and contact customer services. Has anyone ever been able to do this? I've been led round and around this site each time coming back to the same place - no e.mail address to contact and no phone number to call! I should've checked that these were in place before I placed my order - lesson learned. On that basis I would advise to NEVER USE THIS COMPANY! If anyone does have their contact details I'd be grateful for the info. |
|
 DrStrangeTechnically feasiblePremium
join:2001-07-23
West Hartford, CT
kudos:1 | They sometimes read this forum, so I guess we'll see if they notice your post. Apparently, their customer service is extremely variable. They appear to be located somewhere in China. |
|
| reply to Peeved
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: »www.lightinthebox.com/index.php?···t_center, and our customer service team will help you there.
Thank you,
LightInTheBox |
|
Whip
join:2009-01-23
Califon, NJ | said by LITB:Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: »www.lightinthebox.com/index.php?···t_center, and our customer service team will help you there.
Thank you,
LightInTheBox
Or you could just give people a REAL way to contact your alleged 'company' like a phone number or email address. Scams are the only one I've seen use 'support tickets' only. All your ponzis do it. |
|
| reply to Peeved
I've bought from LITB twice before (cheapee tablets) and had no problems, so I haven't had to deal with support. They are legit, in China and there are communication shortfalls for sure.
Did you print/save the order when you placed it? The numbers on that will get you thru the support sustem & tracking.
NetLarry |
|
 PeeWeePremium
join:2001-10-21
Madera, CA | reply to Peeved
»www.lightinthebox.com/r/contact-us.html
I've always gotten answer submitted here. Sometimes a long wait.
--
Iphone. Helping computer illiteracy become popular since 2007 |
|
 OlegBellsouth FastaccessPremium
join:2003-12-08
Birmingham, AL
kudos:2 | reply to Peeved
It is not only a scam, but also their prices are high. |
|
