Unreal, greed at its finest.
What makes anyone think that they should get a bill credit for a natural disaster? It is not the service providers fault that the service went down, trust me they want to get it back up as quick as possible. And dealing with whining customers just slows it down.
As for damaged equipment charges, that is what insurance is for, if you do not have it then expect to pay the provider for their equipment.
Will your mortgage lender just let you slide on your payment while your house can not be lived in? Your bank let you slide on the car payment? NOPE.