Topic '[TWC] Bought Used Motorola SB5101 for TWC, NO Network Access' in forum 'Time Warner Internet Services' - dslreports.com http://www.dslreports.com/forum/TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27733617 en Sun, 19 May 2013 16:14:16 EDT Sun, 19 May 2013 16:14:16 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27763069 http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27763069 Mon, 26 Nov 2012 22:20:20 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27750914 said by ahsq:

it might be a quick switch, but due to the incompetence of the customer care. I aint going back on the rental list.

greed prevail us all, shame on twc.

If you still have the modem, then youre still on the rental list]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27750914 Wed, 21 Nov 2012 23:32:35 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27750766 said by twit1 :

try rebooting router after modem swap? i think good chance u bought a bad modem esp if off ebay or craigslist.

or it's stolen & blacklisted.
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Well, does your car at least turn into something else? Sometimes I turn it into a trashcan. Hmm...]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27750766 Wed, 21 Nov 2012 22:17:49 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27738516 http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27738516 Sun, 18 Nov 2012 07:09:38 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735292 said by ahsq:

it might be a quick switch, but due to the incompetence of the customer care. I aint going back on the rental list.

greed prevail us all, shame on twc.

Are you getting a public IP on the device connected to the modem? What are the first 3 numbers of it?

Something like a DHCP server outage would cause your new modem not to work, even if your old modem had just been working.

BTW, if the send light is blinking with the downstream and power lights solid, yet no online light, the modem isn't online yet. It's not done syncing. Post the logs and signal levels of the modem too. »192.168.100.1
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If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735292 Fri, 16 Nov 2012 18:11:11 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735264
greed prevail us all, shame on twc.]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735264 Fri, 16 Nov 2012 18:00:25 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735241 http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735241 Fri, 16 Nov 2012 17:52:51 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735135
I am not going back to rental modems, that is ridiculous]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735135 Fri, 16 Nov 2012 17:17:19 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735106 said by ahsq:

called lv 3 guy, guy said its due to area outtage.
total bs. the old modem was working until I gave the new MAC ID.

Do you still have the old modem? Go back to that in the mean time and prove them wrong? ]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735106 Fri, 16 Nov 2012 17:01:55 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735059 total bs. the old modem was working until I gave the new MAC ID.]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27735059 Fri, 16 Nov 2012 16:49:46 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734622 http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734622 Fri, 16 Nov 2012 14:44:04 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734196 http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734196 Fri, 16 Nov 2012 12:39:33 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734150
pulling my hair.]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734150 Fri, 16 Nov 2012 12:34:10 EDT Re: [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734058
Go to the modem configuration page (192.168.1.100);
Go to the "Configuration" tab;
Click on "Restore Factory Defaults";
Finally, click on "Restart Cable Modem"]]> http://www.dslreports.com/forum/Re-TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27734058 Fri, 16 Nov 2012 11:56:12 EDT [TWC] Bought Used Motorola SB5101 for TWC, NO Network Access http://www.dslreports.com/forum/TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27733617
Bought used Motorola SB5101 to avoid monthly modem rental fee.

Called in to submit MAC ID, modem model, rep said everything OK.

Turned on Modem, Send/Receive light blinking with Power/PC Activity light on, NO ONLINE light.

Checked modem IP config, (192.188....somthing)

Status: Everything DONE
Modem: Operational
Signal: has live Downstream/Upstream signals

I called in again, rep told me its due to outage in Queens, NY since 11/11/12, which is bullllcrap, my old RCA was working to the last minute(11/14/12) before I submitted the new modem MAC ID.

What is going on?

Who has the same issue. ]]> http://www.dslreports.com/forum/TWC-Bought-Used-Motorola-SB5101-for-TWC-NO-Network-Access-27733617 Fri, 16 Nov 2012 10:23:40 EDT