MediacomChadMediacom Social Media Relations TeamPremium,VIP
Gulf Breeze, FL
reply to JohnJohnson
Re: Service JohnJohnson,
It is not our intention to only fix selective accounts. Unfortunately when a problem does occur we want to make sure it is taken care of. In your case it was not, which is why I stepped in. No matter how the account is handed off (via phone, internet forums, facebook, etc.) we want to make sure this gets fixed. We would love for it not to come to you having to post on the internet about a problem to get it fixed, and that is why I also look into other reasons this was not resolved in the first place. My intention is not to just fix your account but understand why it wasn't fixed on the first call and go from there to make sure the reps you call into and the reps in the field are empowered to fix the issues directly so it doesn't have to get to this point. I apologize for the issues and would love to see what is going on. I am not showing a PM currently. Please PM me your telephone# or MAC address and I will look at this immediately.
Mediacom Social Media Relations Team