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marigolds
Gainfully employed, finally
Premium,MVM
join:2002-05-13
Saint Louis, MO
kudos:2

And then people stop calling in...

And the ISP has no idea that their service is even out until they demand their automated refunds. Yes, sometimes the ISP can automatically detect an outage, but those refund calls are often the first front of information in finding outages that slip through automated detection.