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gorrillamcd
Hangin' Out

join:2010-04-01
mexico

[HN7000S] Intermittent Problems with Web Acceleration

I woke up this morning to internet problems. Yay.

I've been having problems with HTTP browsing all morning. I did the normal checks to isolate the problem (restarting my firewall, connecting directly to the modem, etc) but no help.

The modem status page says everything is good, but when I input the diagnostic code into the advanced section, it shows red x's on Web Acceleration (both N and I). If I go to the Hourly History page in the Diagnostics section, it shows a red x on LAN. When I click on it, here's the stats (minus some unimportant parts):


---------------------------------------------------------------
System Level Diagnostics
---------------------------------------------------------------
Problem(s) Detected [*** - Triggering Statistic(s)] LAN
Overall BAD
Transport BAD
PEP BAD
TurboPage BAD
DNS MARGINAL
VSAT Internal BAD

---------------------------------------------------------------
Address Statistics
---------------------------------------------------------------
Status BAD
Uplink packets rcvd 106365 BAD
---------------------------------------------------------------
PEP Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Flow control in effect YES BAD
TCP messages retxed 443(1.49%) MARGINAL
---------------------------------------------------------------
DNS Diagnostic Statistics
---------------------------------------------------------------
Status MARGINAL
Timedout DNS queries 82(4%) MARGINAL
---------------------------------------------------------------
TurboPage Diagnostic Statistics
---------------------------------------------------------------
Status BAD
LAN side send block 709(22%) BAD *
---------------------------------------------------------------
VSAT Internal Diagnostic Statistics
---------------------------------------------------------------
Status BAD
TCP data packet retx 632(7.20%) BAD *


On the client-side, I get an ERR_EMPTY_RESPONSE in Chrome when browser. If I wait a minute or two and try refreshing I can get it to load a page.

I didn't think to grab the stats before I tried restarting the modem, so the current stats aren't much help, but they're mostly normal with my Stream Error Rate being a bit bad around 0.35-0.4%. Signal Strength is normally around 75-80. I'm on SatMex 113 west if that helps.

Any help would be greatly appreciated.

--
I'm an IT technician with a lot to learn, taught by viewers like you!


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY
Go into the »192.168.0.1/fs/advanced/advanced.html, then to TurboPage/Adv config. Reset TurboPage.

//greg//


gorrillamcd
Hangin' Out

join:2010-04-01
mexico
reply to gorrillamcd
Thanks grohgreg. I had forgotten about Turbopage. It seems to be working now.
--
I'm an IT technician with a lot to learn, taught by viewers like you!