|reply to n2jtx |
said by n2jtx:I lost CV for 2 days. The first was due to my actually losing power. Once it was restored, my modem started to try to resync with the headend but that took another day (the Headend or somewhere between it and me was still not getting power). So far as I am concerned, that was the extent of the outage. Once power was restored at their end, any extra outage (unless it was due to some problem in the "Last Mile") is not their responsibility. The fact that they are refunding for the full period of any outage (such as the case where the customer is powerless but would have had service IF they had power - IOW: They were able to deliver but the customer could not receive) is a plus on their side.
I received the notice from Cablevision about applying for a refund. I saw no reason to do it because even though I had no utility power for ten days, my generator powered my cable modem and router and I was able to get service. It seemed immoral requesting a refund when there was nothing wrong with the Optimum service. Had the service been out that would have been one thing but it held up through the storm very nicely.
Since each case is different, I can not fault them for requiring the customer to list the length of the outage. While they, in theory, could look at their DHCP logs to see when the modem (and TV STB) resyncs to see the extent of the outage, I do not feel that they should be required to issue an automatic refund as the landshark seems to be asking them to do based on this analysis.