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Pinkgecko

@suddenlink.net
reply to atuarre

Re: $40 dollar charge for them putting a splitter on a cable?

I work at SL and the reason you were charged is that customer is responsible for any wiring INSIDE the home. Even if you are in a rental. We offer all customers Safeguard which is a wire protection plan. It is only $5 a mnth and will prevent you from those charges.



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

What else would prevent the charges would be having techs trained enough to realize that adding a splitter inside on the modem to adjust a signal level is crap. How about adjust the drop or AT the drop and not charge the customer for crap signal levels? Then again, I guess it is CLEARLY the customers wiring at fault for providing to high of a signal level to the modem O.o