Yup, I think this is too short of a complaint, did you send your complaint to your city? Did you file a report? If the answer is NO, then this review is null and void. It sounds like it to me your basing your review on the lack of tech support the level 1 "techs" have. Not with overall performance.
Did you know you can speak directly to the tier 2 techs here? I think that's a step in the right direction.
»Time Warner Cable Direct
Let us know what's happening cause I might end up from my big fat Cox connection to a TWC connection (which I found out doesn't have caps.. yet..)