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SESnut

join:2000-03-06
Flushing, NY
reply to tymoney321

Re: Speedtest fine but huge lag, latency & packet loss in Queens

email twcable.help@twcable.com and you will probably get a reply from Stephanie S. Social Media Representative

she will get an actual supervisor to call you


tymoney321

join:2007-04-08
Flushing, NY

4 edits

I am talking to both Time Warner Cable Direct and Stephanie. They are both just asking me to provide updated ping/tracert at the moment. Hopefully it leads to something.

My speed tests have gone to shit with this new modem. Hooray for service calls making things worse.

»speedtest.net/result/2334924877.png
»speedtest.net/result/2334932669.png

I don't know, happened to my upload and download.

Edit:Both Stephanie and TWC Direct (And the tech from my house) all have escalated my issue. Back to normal speedtests and I'm having no problems I just had my first perfect line test - »/pingtest/7397···/2965760

Let's hope that hiccup was them fixing my line and this continues longterm:)

Edit again: spoke too soon problem is back in full force


Lionel2b

join:2012-11-17
New York, NY

Hey tymoney321,

Sorry to hear you're having problems still. I'm in the same boat. Had technician come over today, but changing wires didn't fix it, so Tier 3 is currently looking into my problems.

Hopefully they find something- this has been going on for two weeks. Tough not having a reliable internet to wind down after a long day of work :P