Speedtest fine but huge lag, latency & packet loss in Queens - Time Warner Internet Services

Author	All Replies
SESnut join:2000-03-06 Flushing, NY	reply to tymoney321 Re: Speedtest fine but huge lag, latency & packet loss in Queens email twcable.help@twcable.com and you will probably get a reply from Stephanie S. Social Media Representative she will get an actual supervisor to call you
	to forum · permalink · 2012-11-26 22:13:49 ·

tymoney321 join:2007-04-08 Flushing, NY 4 edits	I am talking to both Time Warner Cable Direct and Stephanie. They are both just asking me to provide updated ping/tracert at the moment. Hopefully it leads to something. My speed tests have gone to shit with this new modem. Hooray for service calls making things worse. »speedtest.net/result/2334924877.png »speedtest.net/result/2334932669.png I don't know, happened to my upload and download. Edit:Both Stephanie and TWC Direct (And the tech from my house) all have escalated my issue. Back to normal speedtests and I'm having no problems I just had my first perfect line test - »/pingtest/7397···/2965760 Let's hope that hiccup was them fixing my line and this continues longterm:) Edit again: spoke too soon problem is back in full force
	to forum · permalink · 2012-11-27 08:13:33 ·
Lionel2b join:2012-11-17 New York, NY	Hey tymoney321, Sorry to hear you're having problems still. I'm in the same boat. Had technician come over today, but changing wires didn't fix it, so Tier 3 is currently looking into my problems. Hopefully they find something- this has been going on for two weeks. Tough not having a reliable internet to wind down after a long day of work :P
	to forum · permalink · 2012-12-01 14:38:42 ·

US Cable Support > Time Warner Internet Services > Speedtest fine but huge lag, latency & packet loss in Queens

Re: Speedtest fine but huge lag, latency & packet loss in Queens