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Flushing, NY
reply to tymoney321

Re: Speedtest fine but huge lag, latency & packet loss in Queens

email twcable.help@twcable.com and you will probably get a reply from Stephanie S. Social Media Representative

she will get an actual supervisor to call you


Flushing, NY

4 edits
I am talking to both Time Warner Cable Direct and Stephanie. They are both just asking me to provide updated ping/tracert at the moment. Hopefully it leads to something.

My speed tests have gone to shit with this new modem. Hooray for service calls making things worse.

»speedtest.net/result/2334924877. ··· 4877.png
»speedtest.net/result/2334932669. ··· 2669.png

I don't know, happened to my upload and download.

Edit:Both Stephanie and TWC Direct (And the tech from my house) all have escalated my issue. Back to normal speedtests and I'm having no problems I just had my first perfect line test - »/pingtest/7397 ··· /2965760

Let's hope that hiccup was them fixing my line and this continues longterm:)

Edit again: spoke too soon problem is back in full force


New York, NY
Hey tymoney321,

Sorry to hear you're having problems still. I'm in the same boat. Had technician come over today, but changing wires didn't fix it, so Tier 3 is currently looking into my problems.

Hopefully they find something- this has been going on for two weeks. Tough not having a reliable internet to wind down after a long day of work :P