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bdoyledimou

join:2002-08-20
Markham, ON

[Cable] Easy Transition -- thanks Tek!

so i finally upgraded to a D3 modem yesterday - called Tech support at 10 pm to provide the info -- spoke with Krista (customer support) and then transfered to Al (tech support) in all of about 2 minutes no waiting.

They took my info for the new modem and stated the 48 hour transition time --

this morning at 10 am the D2 modem disconnected, i plugged in the D3 and 3 minutes later -- i was back online.

Seamless and awesome!

Cable Signal Details

Forward Path:
Channel Frequency Power SNR BER Modulation
1 651.0 MHz -7.1 dBmV 38.2 dB 0.000 % 256 QAM
2 615.0 MHz -7.4 dBmV 38.2 dB 0.000 % 256 QAM
3 621.0 MHz -7.2 dBmV 37.9 dB 0.000 % 256 QAM
4 633.0 MHz -6.9 dBmV 38.2 dB 0.000 % 256 QAM
5 639.0 MHz -6.7 dBmV 38.2 dB 0.000 % 256 QAM
6 645.0 MHz -6.8 dBmV 38.1 dB 0.000 % 256 QAM
7 657.0 MHz -7.4 dBmV 37.8 dB 0.000 % 256 QAM
8 663.0 MHz -7.3 dBmV 37.6 dB 0.000 % 256 QAM

Return Path:
Channel ID Frequency Power Modulation
3 31.3 MHz 46.0 dBmV 16 QAM
4 25.3 MHz 46.0 dBmV 16 QAM
7 22.1 MHz 46.0 dBmV 16 QAM
8 38.6 MHz 46.0 dBmV 16 QAM



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Good to hear that you are now Online with the D3 modem.