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Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1

[DIRECTV] $99 for a new box?!

My friend has 2 Standard boxes and just bought 2 HD Sets and Directv wants $99/box to get HD with $6/month/box?! Any way around this?
--
Romney - Ryan 2012
Christie 2016



Nuckfuts
Premium
join:2003-10-18
Joliet, IL

Not that I know of. I had to pay upfront for 3 of my 4 receivers when I signed-up. They had a deal at the time where my first receiver was "free". I paid $99 for the second HDDVR and $50 for the 2 HD receivers. One receiver will not have the $6/month lease fee.


sven_kirk3

join:2002-07-23
Lithia Springs, GA
reply to Jackarino

Is he under contract? I was able to get the new Genie system, plus one client box, for free. But I just came back from ATT after 6 months.

If he is not on contract, call and threaten to cancel. See what they can offer. If not anything good was offered, then talk to the supervisor.



steve1a
Premium,MVM
join:2001-05-07
Berkeley, CA
reply to Jackarino

I wouldn't use the term threatening but do ask to talk with customer retention & politely suggest that you have been comparing offers with other providers however your preference would be to remain with D*TV and see if there are any current offers they could offer you to keep you as a customer.

Bottom line they are a "service provider" and any changes will lock you into a new 2 year contract so they so have wiggle room with the equipment which even if you " buy it" you are in reality leasing from them with the expectation that it will be returned if you cancel service.

The second $6 dollar fee is for a mirrored receiver the primary receiver should not have the $ 6 dollar charge.

They should also be able to waive the fee for HD content which is like $10 a month for at least a year. I have had to call and have them re-waive this a couple of time noting that other providers do not charge extra for HD content.

I have found over the years that I if I talk directly with customer retention I have always worked out some type of beneficial deal.

I have had D*TV since early 1999 so I have earned some "loyal customer" leverage.



ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1
Reviews:
·Vonage

I recently needed to add another HD receiver and D* wanted to charge around $200. I called back and got to cancellations/retention and they got it added with me paying the $200 then getting a bill credit for the same amount. We were/are still under contract.



Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
Reviews:
·Vonage
·Sprint Mobile Br..
·Optimum Online
·ooma
·DIRECTV

1 recommendation

reply to Jackarino

This is what they said when I emailed them

"The normal cost to upgrade is $199 for HD DVRs and $99 for HD receivers, plus any additional taxes, handling, or install fees that may apply. Since you are a loyal customer, we are able to offer you up to 2 free receiver upgrades with our Whole Home DVR system, for just $99 for all of it. There would be a $49 install fee that applies, however, They willing to waive this fee for you. "
--
Romney - Ryan 2012
Christie 2016


comp
Premium
join:2001-08-16
Evans City, PA

dont forget you will enter a new 2 year agreement


westdc

join:2009-01-25
Amissville, VA
kudos:1

Commitment should not matter -Having the SD service "older boxes" means the person has been a sub for a long time anyway.

Even if he moves
1. he can take the service with him
2. If unable to get service (installed) at new address -Commitment Dies (goes away)



JRW2
R.I.P. Mom, Brian, Ziggy, Max and Zen.
Premium
join:2004-12-20
La La Land
kudos:5
Reviews:
·Optimum Online
reply to Jackarino

I absolutely disagree with this practice..

Unless I have the ability to buy the equipment outright, and have it setup on their system, they should NOT be able to charge me to "get" any equipment, PERIOD!!!

This is flat out extortion!

I am paying to get the equipment and I am paying a rental fee too!?!?
--
Politics is a disease, we need a cure!
In constant search for intelligent life on Earth!



pende_tim
Premium
join:2004-01-04
Andover, NJ
kudos:1
Reviews:
·Comcast

1 edit

I have always wondered about that. I pay, lets say $99.00, for a new box and a monthly service charge for the box. When I leave DirecTV I have to return the box so I have not really purchased it. And I do not get my $99.00 back.

The way I look at it, over a 24 month contract my subscription cost is not the $59.00/month advertised ( or what ever ) but is $59.00 + $99/24= $63/ month. + all the monthly receiver fees, HD fees, etc etc.
--
The difference between genius and stupidity is that genius has its limits.



wags

@50.44.8.x
reply to Jackarino

Could you try Craigslist or like service for a receiver?

I'm a Dish sub, and I bought my 722 outright from there(it was new in box).



dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
reply to JRW2

said by JRW2:

I am paying to get the equipment and I am paying a rental fee too!?!?

you really only own the plastic housing its in. DTV still owns the guts[like the phone company did years ago when you bought your own phone]
--
Despises any post with strings.