Again, how could they rate a service if you have never used them? Likewise, why would someone go the the Start forum and slam Start, but never used the service?
He doesn't need to. The fact that someone is here complaining about the service going down every two weeks is reason enough for him to have a poor opinion of its service. *NO* other ISP discussed here on DSLR has anywhere even remotely close to this "track record" - not even Acanac.