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SESnut

join:2000-03-06
Flushing, NY
reply to tymoney321

Re: Speedtest fine but huge lag, latency & packet loss in Queens

Can someone tell me what could be happening on twc's end that causes these network problems?

I opened up a worldwind of rage on tech support a moment ago. No matter what I said or how many times I tried to tell them it was their fault, he just wanted to run the stupid troubleshooting steps. And when I asked him what the tech would do when he came to my house, he basically said that he would check all the stuff that I just checked. REALLY?

I HAVE TO WAIT A WEEK FOR A TECH TO COME BY AND DO THE SAME STUFF THAT I JUST DID. WHAT GOOD IS THAT?

With that being said, does anyone think if I went down to the TW store and bitched in person it would make a difference? At the very least I wouldn't be talking to some outsourced moron reading out of a manual.

firezlife

join:2012-11-17
Elmhurst, NY
The separate ones for modem / phone was what I use to have before the switch into the 2 in 1 on the 14th. Had that modem for about 5ish years? All the problems I had before with ping drops and lag were always due to the lines. Somehow water seeped in, connections were loose outside the house, or lines were just bad. I seem to always have some sort of issue 2-3 times every year requiring support. All the times I've had to have techs come out to repair wires, they all said that the wiring on the entire block is just horrible and really needs to fixed up. That will of course never happen...

This new issue with the outside cable wires leading to modem pinging perfectly fine according to tech support, but pinging from modem to PC's having drops is a completely new issue. When the tech told me it has to be something wrong with my computers. I almost believed her, but then I tested it with my friend's laptop who lives in another Borough and has had 0 issues at his home mysteriously gets the same issues when I connect it at my house. I'm going to have to go with it's not my fault. I'm running the tests with direct connect to the modem, no router. Testing between a couple just bought, brand new ethernet cords too.

Only semi solution I can come up with at the moment is to keep calling tech support every day.

SESnut

join:2000-03-06
Flushing, NY
The only reason I say it's not the line is because you can see the signal to noise ratio and signal power on the modem status page and I'm assuming the tech sees the same thing when they run a line test, which means the wiring is good.

Look at this ping test; just awful
»/pingtest/a582···/2962683

SESnut

join:2000-03-06
Flushing, NY
hrm

I just got disconnected and it looks like I stopped lagging for now.

Speedtest also shows the new 15mbps download speed.

SESnut

join:2000-03-06
Flushing, NY
nope, spoke too soon

IT'S LAGGING AGAIN


mikeurl

join:2002-06-26
united state
reply to SESnut
said by SESnut:

With that being said, does anyone think if I went down to the TW store and bitched in person it would make a difference? At the very least I wouldn't be talking to some outsourced moron reading out of a manual.

I've had two modems go bad. When they go bad it was clear in both cases that the modem signal levels were going crazy. If your modem levels are fine and if you're running a line test on dslreports and finding broken hops that strongly indicates a network problem outside your local connection.

As far as I know there is no easy way to get to someone who can explain why a consistent 5 to 100% packet loss on a specific hop is not a problem. I mean, that is the frustration right?


Jawsinc
Jaws Incorporated

join:2011-01-12
Woodside, NY
reply to SESnut
no i tried. they laugh at you. they dont care really. they got you by the chestnutz and they know it. if you get loud they prob have the big security guard escort you out.

Also, im getting the about 60ms ping a lot lately then, a little while later it will go back to 13. going on for weeks now....