|reply to Jackarino |
Re: [DIRECTV] $99 for a new box?!
I wouldn't use the term threatening but do ask to talk with customer retention & politely suggest that you have been comparing offers with other providers however your preference would be to remain with D*TV and see if there are any current offers they could offer you to keep you as a customer.
Bottom line they are a "service provider" and any changes will lock you into a new 2 year contract so they so have wiggle room with the equipment which even if you " buy it" you are in reality leasing from them with the expectation that it will be returned if you cancel service.
The second $6 dollar fee is for a mirrored receiver the primary receiver should not have the $ 6 dollar charge.
They should also be able to waive the fee for HD content which is like $10 a month for at least a year. I have had to call and have them re-waive this a couple of time noting that other providers do not charge extra for HD content.
I have found over the years that I if I talk directly with customer retention I have always worked out some type of beneficial deal.
I have had D*TV since early 1999 so I have earned some "loyal customer" leverage.
ilikemeI live in a van down by the river.Premium
Sugar Land, TX
I recently needed to add another HD receiver and D* wanted to charge around $200. I called back and got to cancellations/retention and they got it added with me paying the $200 then getting a bill credit for the same amount. We were/are still under contract.