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Daemon
Premium
join:2003-06-29
Berkeley, CA
Reviews:
·Comcast
·webpass.net
reply to bjf123

Re: [iPhone] Downgrade iOS

Once Apple closes the signing window for previous versions of iOS, you cannot install them because they can't be authenticated. The 6.0 signing window is closed, so 6.0.1 is the only one that can currently be installed.

I recommend the original poster back in the business forum head to an apple store to get it checked out.
--
-Ryan
I use Linux, OS X, iOS and Windows. Let the OS wars die.



bjf123
We Want... A Shrubbery
Premium
join:2000-02-11
Hamilton, OH

Thanks. That's what I thought. I'm sure she doesn't want to try jailbreaking, so I'll suggest a trip to the Apple store. She's in NYC, so she's got a few options.
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Golf is a relatively simple game, played by reasonably intelligent people, stupidly.



darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
kudos:4
Reviews:
·Frontier FiOS

The first thing the store will most likely do is a reset/restore (to iOS 6.0.1) -- she can do this at home herself and see if that helps before making a trip to the store.

This articles pretty much covers what the Apple Genius person will do:

»support.apple.com/kb/HT1414
--
♬ Music is life ♬



bjf123
We Want... A Shrubbery
Premium
join:2000-02-11
Hamilton, OH

She's already tried restoring the iPhone to the factory settings, which still installs 6.0.1. I did get a little more information. I wonder if the issue might be with their Exchange configuration. I've asked what happens when they try sending the emails. Do they not show up, or do they arrive without the attachment?

"The problem is not with the phone, itself. If I attach a picture to my GMAIL email, it sends without an issue. The problem is exclusively with pictures going out via Exchange/Outlook. So, of course, this is a massive problem for my President & my Managing Director, who are off-site, working at the building that's untenantable after Sandy."
--
Golf is a relatively simple game, played by reasonably intelligent people, stupidly.



darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
kudos:4

She/they may want to try deleting and recreating the Exchange accounts...
--
♬ Music is life ♬



bjf123
We Want... A Shrubbery
Premium
join:2000-02-11
Hamilton, OH

I suggested that when I asked about what happens when a message with the photo attachment is sent. We'll see what she says.
--
Golf is a relatively simple game, played by reasonably intelligent people, stupidly.