i would suggest you contact the executive team for help. I did and they helped me. they sent out a tech to repoint my dish and didn't charge me anything. THey were very helpful. The man that helped me was William. AS for sara and snow, They are just repeating parrots.
The Tech that came out to do my upgrade installed another smaller radio and re-pointed my dish. I was watching the setup screen he had pulled up on my laptop while he was reaming the dish. It showed a reading of 140 to be the best and it showed my signal was @ 139. So I would think its as close as you could dial it in.
I never have heard anything out of Sara after placing 2 post on Hughes Forum Page.
I have been testing my speeds every day, several times a day. Over this past weekend my down/up speeds both averaged 800mbs-900mbs. At one point my up speeds were higher than my down speeds.During the week I am still averaging between 2000-3000 down and 800-900 up.
This Gen 4 is GARBAGE ! I can get close to 2000mbs thru my Gen3 using my cell phone and the EasyTether APP. Hughes Gen 4 is like throwing money away!