| Very slow speeds (London, ON) My gf has been experiencing very very slow speeds in the last 2 weeks. She has called Start a few times but the issue remains. Tickets have been filed to Rogers, but they don't seem to care...
She has her computer plugged straight into the modem. The upload speed looks normal, but download speed is just horrendously slow.
Plan: 6/0.25mbps
Area: London, ON
Postal area: N6H
Anyone experiencing the same thing? And what should customers do when Rogers is being a piece ass and not giving a shit?
Speedtest:
Modem signal looks normal:
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 Gixxer
join:2008-08-27
St Catharines, ON
kudos:3
 ·voip.ms
 ·Bell Fibe
 ·Cogeco Cable
| In the same boat, but with Cogeco in St. Catharines though my speeds are no where as bad as yours.
Stable rock solid speeds all day except from 8ish - 1am, then expect 2-6 mbits down from 30. Cogeco says it congestion and doesn't care any more.
Was with Cogeco for over 12 years, only time I ever had congestion was almost 3 years ago (For a few months) and they fixed it.
My problems occurred 2 days after I switch to Start.
I don't believe Cogeco when they say it's congestion, I know someone on the same node down the street with Cogeco and he doesn't have any issues.
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I love fish sticks. I love putting fish sticks in my mouth. |
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 roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to mgl888
Can you PM me your account #? I'll take a look at the ticket. If you haven't already, please make sure you do a factory reset on the modem (ie hold the reset button in 15 seconds, all the lights will flash and it will start to scan for new channels again). Thanks. |
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| reply to mgl888
Hi rocca, fire blade is speaking of me. We are indeed on the same node, and I'm still with cogeco sadly, however I suffer from none of the issues he has. Getting full 30/2 day and night. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | This is a very different issue than the OP which is in a Red area that has a known issue affecting both retail/wholesale and is being worked on, it's significant packet loss and looks like either a card or uplink error if I had to guess.
Fireblade looks like a profile issue, already on it.  |
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