http://www.dslreports.com/forum/Other-Upgrade-to-300-requires-Insightprovided-modem-27743038 en Sun, 19 May 2013 10:02:06 EDT Sun, 19 May 2013 10:02:06 EDT http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28032768

Speedtest result

]]> http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28032768 Thu, 21 Feb 2013 12:46:28 EDT http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28025728
He asked if I still wanted to upgrade to 30.0, making sure to remind me there's a $25/mo increase in price. I decided to take the plunge. The guy said he provisioned my account/modem for 30.0 service and said he saw it come back online and reporting it was getting 30.0.

I just have to wait until I get home from work to verify. :)]]> http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28025728 Tue, 19 Feb 2013 13:42:09 EDT http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28023890 http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28023890 Mon, 18 Feb 2013 22:16:20 EDT http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28022902
I explained my issue to her and she put me on hold a couple times to check with her lead/supervisor. I was told that if I had a DOCSIS3 modem I could get either 30.0 or 50.0 without having to lease an Insight-provided modem. She told me that she still had to put in a work order for a tech to come out and "check" my signals. Of course I asked if I got charged for this "check" and was told yes.

So you can now use a customer-provided DOCSIS3 modem for 30.0 and 50.0, however you still have to pay the $25 (or however much) service call fee.

They're making sure to get their money one way or another.]]> http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-28022902 Mon, 18 Feb 2013 16:35:06 EDT http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-27751909
The main reason why the wont let us do stuff is because of "issues" and insurance it will work. A lot of areas say and will support higher speeds but have been having issues with it. Also hardware is a factor to, so they have been clamping down to only certain hardware. Note the big issue going on right now with fee's on TWC on modems and you can get your own and they have a list of supported modems. HOWEVER, that's TWC's network this is still Insights stuff even though TWC own them. However a Motorola SB6121 is a VERY common modem (also much higher rated) then the others. I would call again to see what they say and note who you talk to and don't mention the FCC stuff.
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Intel I7-930 2.80GHz, X58A-UD3R Mobo, G.Skill 6GB Triple Channel Ram, EVGA 560 Video, Samsung 830 256GB SSD, 2 VelociRaptors 150GB Each, Windows 7 Home Premium x64,]]> http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-27751909 Thu, 22 Nov 2012 12:00:22 EDT http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-27746192
I've filed an FCC complaint. Not sure what, if anything, will come of this.]]> http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-27746192 Tue, 20 Nov 2012 16:04:32 EDT http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-27745792 http://www.dslreports.com/forum/Re-Other-Upgrade-to-300-requires-Insightprovided-modem-27745792 Tue, 20 Nov 2012 14:24:18 EDT http://www.dslreports.com/forum/Other-Upgrade-to-300-requires-Insightprovided-modem-27743038
WRONG!

The rep told me it was a $20 charge to have a tech come out and install the modem. $20 to upgrade my internet + $25/mo extra. When I began to question her she told me the tech won't support anything other than an Insight provided modem on 30.0 and above. I told her I already had a DOCSIS3 modem and didn't need/want an Insight supplied modem. I asked what brand they use (and gave Arris and Motorola as examples) and she put me on hold to find out. She came back and said it was a DOCSIS3 modem. After I told her DOCSIS3 is a standard, not a brand, and re-requested the brand she put me on hold to ask again. When she came back she said all the info she could get was it's a DOCSIS3.

Sorry, but I refuse to pay $20 to "upgrade" to a higher tier when I already have capable hardware. I wish Lexington had more choices when it comes TV/broadband. I don't think Google Fiber will be here remotely any time soon. Ugh!]]> http://www.dslreports.com/forum/Other-Upgrade-to-300-requires-Insightprovided-modem-27743038 Mon, 19 Nov 2012 19:31:32 EDT