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Lindsey

join:2008-12-16
Gypsy, WV

[Speed] gypsy wv slow speeds and high pings

soo seems its that time again that I have to spend weeks bitching at suddenlink cause of speed issues and high pings..this has been going on for weeks now, but never fails with this company ever few months I have to complain...shouldnt have too, it shouldnt be this bad..




should be over 15 since I pay for 15

and a trac of couse never shows anything, but yet they always want it.

|---------------------------------------------------------------------------------- --------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| router.Belkin - 0 | 37 | 37 | 0 | 0 | 1 | 0 |

| 10.229.216.1 - 0 | 37 | 37 | 6 | 9 | 26 | 7 |

| 66-76-208-253.sta.suddenlink.net - 4 | 33 | 32 | 7 | 9 | 27 | 9 |

| 66-76-208-241.sta.suddenlink.net - 0 | 37 | 37 | 7 | 10 | 28 | 9 |

| 66-76-225-221.tyrd.suddenlink.net - 0 | 37 | 37 | 60 | 63 | 80 | 61 |

| 66-76-225-89.tyrd.suddenlink.net - 0 | 37 | 37 | 59 | 62 | 79 | 59 |

| 173-219-252-102-link.sta.suddenlink.net - 0 | 37 | 37 | 66 | 69 | 87 | 69 |

| 173-219-252-98-link.sta.suddenlink.net - 0 | 37 | 37 | 59 | 62 | 79 | 61 |

| 173-219-252-94-link.sta.suddenlink.net - 0 | 37 | 37 | 67 | 71 | 80 | 71 |

| 66-76-232-2.tyrd.suddenlink.net - 0 | 37 | 37 | 67 | 72 | 101 | 75 |

| 66-76-232-18.tyrd.suddenlink.net - 0 | 37 | 37 | 68 | 71 | 81 | 76 |

| cdm-66-76-30-70.tylrtx.suddenlink.net - 0 | 37 | 37 | 59 | 64 | 126 | 61 |

| servfw.suddenlink.net - 0 | 37 | 37 | 65 | 68 | 83 | 73 |

| pages.suddenlink.net - 0 | 37 | 37 | 59 | 62 | 79 | 59 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Lindsey

join:2008-12-16
Gypsy, WV
wow..got to love the help here..lets look at this crap today...............




|---------------------------------------------------------------------------------- --------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| router.Belkin - 0 | 17 | 17 | 0 | 0 | 0 | 0 |

| 10.229.216.1 - 0 | 17 | 17 | 8 | 10 | 13 | 11 |

| 66-76-208-253.sta.suddenlink.net - 0 | 17 | 17 | 7 | 10 | 22 | 11 |

| 66-76-208-241.sta.suddenlink.net - 0 | 17 | 17 | 8 | 11 | 14 | 12 |

| 66-76-225-221.tyrd.suddenlink.net - 0 | 17 | 17 | 10 | 11 | 15 | 11 |

| 66-76-225-85.tyrd.suddenlink.net - 0 | 17 | 17 | 11 | 12 | 18 | 12 |

| 173-219-252-252-link.sta.suddenlink.net - 0 | 17 | 17 | 24 | 27 | 30 | 29 |

| 66-76-229-162.tyrd.suddenlink.net - 0 | 17 | 17 | 24 | 27 | 30 | 29 |

| 209.85.252.46 - 0 | 17 | 17 | 24 | 29 | 52 | 25 |

| 72.14.236.98 - 0 | 17 | 17 | 25 | 28 | 30 | 26 |

| 72.14.235.12 - 0 | 17 | 17 | 34 | 36 | 40 | 37 |

| 72.14.239.66 - 0 | 17 | 17 | 40 | 43 | 45 | 45 |

| 209.85.240.82 - 0 | 17 | 17 | 54 | 59 | 72 | 72 |

| 72.14.237.218 - 0 | 17 | 17 | 55 | 63 | 121 | 55 |

| 209.85.250.199 - 0 | 17 | 17 | 55 | 57 | 60 | 55 |

| dfw06s07-in-f6.1e100.net - 0 | 17 | 17 | 54 | 57 | 59 | 54 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink
Suddenlink is the same in MO and OK. I don't know if it oversold or throttled or both. What I did was dump it with their lies, install Dish and get AT&T phone and Internet. There was little cost difference.

If you live in rural America this is a normal S.O.P..
--
Mac: No windows, No Gates, Apple inside


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
reply to Lindsey
Sorry no one has responded to you Lindsey, but this is not an official SL help site. The approved techs from SL are here strictly on a volunteer basis.

At the moment, it appears to be a network/capacity issue. We'll see if we can get SDL3tech in here.

Also, could you post a screenshot of your modem stats?
--
30/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

Lindsey

join:2008-12-16
Gypsy, WV
no clue how to do that(modem stats)

I only post here cause, I cant get help anywhere else..every tech that I use to contact stops responding to me when I have to contact them every other day..I have been fighting with this company for 5 years about there Problems..really wish there where others around


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
the modem stats is on a webpage... go to 192.168.100.1 and you'll see a couple tabs with info.

I'll see if i can get Pete in here to help you out!

Lindsey

join:2008-12-16
Gypsy, WV
this is all I can get..all other pages tell me I cant look at them

Name
WebSTAR DPC2100R2

Modem Serial Number


Cable Modem MAC Address


Hardware Version
2.1

Software Version
v2.0.2r1256-060303

Receive Power Level
4.4 dBmV

Transmit Power Level
36.5 dBmV

Cable Modem Status
Operational

Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
kudos:14
Lindsey -- If you'll remind me (by IM or email: pete.abel@suddenlink.com) of the name and address on the account, I'll escalate your issue to the attention of a senior manager in your area.

Lindsey

join:2008-12-16
Gypsy, WV
sent..tyvm and ty Moldy

Lindsey

join:2008-12-16
Gypsy, WV
an update..had tech out to house today..over a week after posting...whats funny is after I sent message the problem went away, but yet a tech still was sent a week later and I had to tell him we dont have the Problem with the speed anymore..only ping sucks..and thats what I told him. oh well..lol


mikedz4

join:2003-04-14
Weirton, WV
I still would have had him check for problems. Maybe in the future it will act up again and figuring out what is wrong now will keep you from having the same problem in the future.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
reply to Lindsey
Honestly not sure what SL could do for your ping. Might be room for a tad of improvement, but your ping all the way through to destination is under 100ms. Looking at the second set of pings you posted, it doesn't really get much better than that there.

Lindsey

join:2008-12-16
Gypsy, WV
well at oine time I had ping in the 20's, but every time the do some kind of work it goes back up..it avgs 45-55..which is bad


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Would you mind if I asked you what you do that requires ping times below 50ish?

Outside of a speed/pingtest, I have yet to see real world pings below 60 on ANYTHING I do and I haven't had issues with anything I do, including voip calling.

Lindsey

join:2008-12-16
Gypsy, WV
online gaming if you have high ping you cant play very well..try raiding in wow with high ping and you die alot cause of the slow response time cause of the high ping.

I know ppl that I raid with that never see anything above 30 ping and thats ingame, so that means there internet ping is even lower..

If my ping outside of the game is in the 50's its over 70-80 ingame, your talking almost a sec delay on game effects


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
I've personally played wow myself for several years at pings well over 100ms. That is only 1/10th of a second delay, I never even noticed it. Also do some fps games and a lot of dota/lol style games largely in the 80-100 ping range in this town.

Also an fyi, a 1 second delay is a 1000ms ping. If you have what feels like a 1 second delay in game with a ping of 70_80 then you are likely having graphics lag or some other issue. Record a fraps of your next raid and check it out. Vsync is also another source of "lag" in raids, but that is just a downside of how that technology works.
--
30/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old