said by La Luna:said by goalieskates:Well, I won't be shopping Home Depot anytime soon, that's for sure.
It's not just Home Depot, many retailers are using this service, and it is all networked together. So if you show a pattern of sketchy returns at stores X, Y & Z, it will all be documented and at some point they will deny your returns. Returns fraud is a huge (and multi million dollar) issue.
Oh, I realize it's not just Home Depot. It's the networked together part that bothers me, and the idea that some Star Chamber behind the scenes demands your id like you're some criminal when the vast majority of consumers are not. Their decision is apparently final, even if it's wrong - such as the Lowe's post following yours.
Returns fraud may be a huge issue, but retailers should have to disclose this stuff up front at the time of purchase. That way you have the option of purchasing elsewhere, not finding out the hard way later.
Which I most definitely would. I rarely return anything I buy - generally only if it's broken. But this goes too far.