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tflyer85

join:2012-11-14
Rochester, MI

WOW Phone Support Issue

YAY for my first post. I am a WOW Cable/Internet customer in Rochester Hills and cannot call the WOW toll free TN 1-866-496-9669; I just get a fast busy. Anybody else having this awesome problem?


davidn50

join:2002-01-05
Madison Heights, MI

Phone has been terrible since the storm three weeks ago.



jpry1977

@wideopenwest.com
reply to tflyer85

Their new billing system is to blame, but they have been using this as an excuse for way too long (a few days I can understand, but a few weeks?). Try these other numbers instead -- 800-491-1419 or 888-969-4249. The second one I listed is for their business customers, but the menu has an option for residential customers and should transfer you to the correct place.

Before the billing system switch, you could call WOW and talk to someone in around 5 minutes or less. Hopefully they will get back to this soon!


NuclearXP

join:2012-04-12
Trenton, MI
reply to tflyer85

Did you try searching, or reading any of the top 5 most recent posts first? Try checking their homepage that has a message directly addressing your problem?