| reply to MrBubbaHyde
Re: [DSL] Frontier Speed Issues at My Home Update:
Well The best I found out is that I am On a "remote". Other than that I have not received one call back from anyone I contacted, so frustrating.
When i was with Comcast I paid 200.00 a month had several HD boxes, movie channels, and only One router for the whole house.
Now I pay over that, have Two routers, only 2 HD boxes, and Internet speeds like this! Unbelievable.
I also understand I am provisioned, so now I guess it's just a matter of getting someone to listen to me and "provision" my line higher as a test, but I'm not having any luck, so I went to my local Comcast office to see about getting Comcast to my home, they are on a pole about 5/10ths of a mile away so we will see.
Any suggestions about who to contact in the 18612 area code for Frontier would be appreciated.
Thanks |
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| Heres a prime example of what happens to me almost every night..
Try doing anything on that line! |
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| I've had a good deal of success when contacting the Regional managers as well as Corporate Reps for the Ohio area region.
E-mail as well as phone calls have helped resolve several issues as far as proper line speed provisioning as well as a host of other problems. Calling tech support or customer services doesn't generally produce much as far as positive results. Here are a couple URL's you may wish to try to get a hold of your areas General managers, (who will need to authorize any provisioning changes,) as well as Regional Corporate reps who can light a fire under some butts to affect the appropriate changes.
»frontier.com/customerservice/8
»frontier.com/customerservice/2
With your line stats, you're definitely getting hosed as far as provisioning. If nothing can be done in the immediate future to correctly provision you to what you're paying for, at least have them reduce your plan to what you are getting. 3MB/.5MB . |
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