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Earache

join:2010-05-11
Woodbridge, ON

(Ultimate) Not getting anywhere near advertised speed

I just got Ultimate but I'm not getting anywhere near the advertised speed. I'm getting between 22-3Mbps on wifi. If I plug in directly to the modem (Cisco in bridge mode), and reboot it I get 90Mbps. Once I plug in my Magicjack to my router I see the speed drop. I checked the SnR on the modem and everything is perfect (40db, +4db for every channel).

I don't understand why it drops off so far. Rogers guy split the cable from the street using the existing splitter there (home is a resale). I don't know what to do.

Any advice? I need the higher upload (I got the older ultimate plan just before it switched to the new one), for work as I work for a software company and every few days I have to upload entire programs (between 250mb-8gb).


JAC70

join:2008-10-20
canada

Are the slow wireless speeds with the Cisco DPC3825 or your own 3rd party router? The Rogers home gateways are notorious for crap wireless performance.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

3rd party (Cisco E4200). When I connect directly to the modem and reboot it I get close to ad speed. Then after I plug in my MJ and wait for to initialize it drops to 20-35Mbps


cjpcoolguy

join:2012-11-20

If you get close to ad speeds when wired into the modem bridged, then that right there tells you your problem.

If you get capped in your E4200 at 90 Mbps, it sounds like it's not running at full Gigabit WAN and only on 10/100, or it is on Gigabit WAN and only on Half-Duplex. Make sure all that's correct.

Still not getting close to 150 try disabling the firewall? or another router.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

I get close to ad speed when I reboot the modem. Once I plug on the magicjack, after a few mins I get the speeds I reported. Could I be the magicjack (even though I have it plugged into a power bar and Ethernet from router)?

I don't understand wtf is causing the issue and its annoying me.



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2

You get full speed over wifi after you reboot the modem? I'm sorry but trying to clarify.

Are you using wifi with a desktop or laptop? Or how/with what is this device connected is your wifi network?


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

I only get close to ad speed when I unplug the magicjack and directly plug (or use wifi) and reboot the modem. It doesn't last very long. Maybe 5-10 minute either plugged in or wifi then I get 20-35Mbps.



franklyong
Cisco Geek

join:2004-12-05
Canada
kudos:1
Reviews:
·WIND Mobile
reply to Earache

So what version of MagicJack do you have there is the Wifi Version, the Ethernet Version, and the Computer Edition.

How is the computer connected?
Directly on Ethernet to the DPC3825
Connected Ethernet to the E4200
or Wirelessly to either of the two.

If it is Wireless and the MagicJack is also wireless it can be due to the MagicJack using G Wireless.
--
Residence: WRT400N DD-WRT - pfSense P4 2.8GHZ, 1.5GB RAM
Home: Teksavvy Extreme Cable 28/1
WNDR3700 + RT-N13 DD-WRT


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

Magicjack Plus (it's Ethernet. You are thinking Nettalk which has wifi).

Have modem mounted beside fuse panel, port 1 goes to "Internet port" on E4200. I've tried doing it wired or wireless same result. I just moved in so all this is with my Sager laptop. Realtek Ethernet card and intel centrino 6300 wireless cards are built in.

I wasn't getting this problem at my old house. I've checked the modem status and everything is well within SNR range. So I don't understand wtf is going on.


JAC70

join:2008-10-20
canada

Have you scanned the wireless traffic in your neighborhood? Try a different channel, 1, 6 or 11.



elitefx

join:2011-02-14
London, ON
kudos:2
reply to Earache

Could be a network issue. This is Express 25/2 in London.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

I honestly don't think it's a wireless issue because if I hardwire I get the same result.


Earache

join:2010-05-11
Woodbridge, ON

Click for full size
Modem_status
Here is the modem status:

Earache

join:2010-05-11
Woodbridge, ON
reply to Earache




Speed test i just did

technocar2

join:2009-05-29
Brampton, ON
kudos:2

said by Earache:

[att=1]

Speed test i just did

Connect a computer on port 1 of the 3825 and leave it in bridge mode and reboot the modem and then run test with just one computer connected and no router/magicjack etc.

Report the results here.

Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

Give me a few minutes and I'll run speed tests in 5 min intervals for 15 mins with you suggestion.


JAC70

join:2008-10-20
canada
reply to Earache

Try the Beanfield Metroconnect Speedtest server. Should be the 3rd one in the list.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

Done on my laptop, no rebooting in between.
These are all done on my Cisco e4200 with the Rogers Gateway set to bridge.

Wireless, next to router no MJ (2.4ghz)




wireless next to router MJ (2.4ghz)



wireless next to router no MJ (5ghz)



wireless next to router MJ (5ghz)



wired to router no MJ



wired to router MJ



looks like i have an issue with my wireless card which doesn't make any sense to me.

Link rate for 2.4ghz was 144mbps, while on 5ghz 400mpbs.
Any other ideas why? I have everything setup beside the fuse panel. Could there be interference from the panel itself?

technocar2

join:2009-05-29
Brampton, ON
kudos:2

Your upload speed should be 2mbps, post the modem logs from the docsis log page.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

Tue Nov 20 19:09:20 2012 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Nov 20 19:08:36 2012 2436694064 Critical (3) Booting up the cable modem
Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=60:2a:d0:6c...
Tue Nov 20 18:52:53 2012 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Nov 20 18:52:09 2012 2436694064 Critical (3) Booting up the cable modem
Tue Nov 20 01:59:03 2012 82000400 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Nov 20 01:58:19 2012 2436694064 Critical (3) Booting up the cable modem


technocar2

join:2009-05-29
Brampton, ON
kudos:2
reply to Earache

Is that it or are there more entries in the log?

Edit: You didn't do the tests from the modem like I asked, do it with the computer directly connected to the DPC3825 because your e4200 might be reducing your speed if it thinks your speed is slow when it ran its QoS tests.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

oops forgot to include it



That's all that in the logs.


technocar2

join:2009-05-29
Brampton, ON
kudos:2

said by Earache:

oops forgot to include it



That's all that in the logs.

Yep, as I suspected its your e4200's QoS, you need to disable it and set it manually.

Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

Let me try that. I'll just disable it completely.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

I'm going to try turning wireless mode on and see if I get a better result. I have a feeling the router is dying.


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

That didn't work. I'm stumped.


technocar2

join:2009-05-29
Brampton, ON
kudos:2
reply to Earache

You disabled the QoS?


Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

Yup, now its even slower the before.

On Wifi


technocar2

join:2009-05-29
Brampton, ON
kudos:2

2 edits

said by Earache:

Yup, now its even slower the before.

On Wifi

How is it connected wired to the e4200?

And also make sure the wifi settings in the router are set to wireless N and change it to a different channel, like channel 9 or something. And I assume you are using a wireless N card.

Edit: If you can enable remote management I can remotely check all the settings if you want. Just pm me your IP and admin/password if you want me check everything. And if none of this works then you can try putting in ddwrt on the e4200 as the problem is the router, your modem and everything on rogers side is fine.
Also temporarily you can use the built in router in your modem, its still much better than what you are getting right now. Just put it back into router mode.

Earache

join:2010-05-11
Woodbridge, ON
reply to Earache

Tried using built in. Makes no difference. The tech left me his number. I guess I can call him tomorrow. I just don't understand why it's bouncing around like this.