Topic 'Cable connection down in Kanata North' in forum 'TekSavvy' - dslreports.com

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 23:29:24 EDT

JonF posted : Yes I agree everything seems fine.

We will have to resume troubleshooting when the speeds decrease again. Let us know if you continue to have speed issues.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 23:18:53 EDT

Sanek posted :

said by JonF:

Was this ping preformed direct to the modem? Also can we get a 50 ping count?

The ping is done through a router, but that ping is normal for me. The speed seems fairly stable at the moment, but that could be that its late now. I was just downloading a game through steam and that downloaded at 28Mbit/s (max).

Youtube, however, is still giving me problems on some videos (i.e. the one I posted above). The video above uses the following cache server:
o-o---preferred---sn-ux3n588t-mjhe---v14---lscache1.c.youtube.com

Videos from other servers seem to play fine:
i.e. some videos from o-o---preferred---sn-ux3n588t-mjhe---v20---lscache3.c.youtube.com

Not sure what the problem is because they both have identical tracert and resolve to the same IP.

Here are the requested ping results:
Pinging www.google.com [74.125.225.177] with 32 bytes of data:
Reply from 74.125.225.177: bytes=32 time=54ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=54ms TTL=53
Reply from 74.125.225.177: bytes=32 time=60ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=58ms TTL=53
Reply from 74.125.225.177: bytes=32 time=51ms TTL=53
Reply from 74.125.225.177: bytes=32 time=54ms TTL=53
Reply from 74.125.225.177: bytes=32 time=54ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=50ms TTL=53
Reply from 74.125.225.177: bytes=32 time=50ms TTL=53
Reply from 74.125.225.177: bytes=32 time=59ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=54ms TTL=53
Reply from 74.125.225.177: bytes=32 time=54ms TTL=53
Reply from 74.125.225.177: bytes=32 time=67ms TTL=53
Reply from 74.125.225.177: bytes=32 time=59ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=51ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=56ms TTL=53
Reply from 74.125.225.177: bytes=32 time=51ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=60ms TTL=53
Reply from 74.125.225.177: bytes=32 time=59ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=54ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=51ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=51ms TTL=53
Reply from 74.125.225.177: bytes=32 time=61ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=50ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=60ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=52ms TTL=53
Reply from 74.125.225.177: bytes=32 time=53ms TTL=53
Reply from 74.125.225.177: bytes=32 time=61ms TTL=53
Reply from 74.125.225.177: bytes=32 time=59ms TTL=53
Reply from 74.125.225.177: bytes=32 time=50ms TTL=53

Ping statistics for 74.125.225.177:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 67ms, Average = 54ms

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 22:52:42 EDT

JonF posted : Was this ping preformed direct to the modem? Also can we get a 50 ping count?

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 22:39:41 EDT

Sanek posted :

said by JonF:

Hello,

Could you please post your modem levels? Also could you post a ping to google.com (50 pings) to see if you are having packet loss?

Not sure if this was directed at me, so here you go:
Pinging www.google.com [173.194.77.104] with 32 bytes of data:
Reply from 173.194.77.104: bytes=32 time=51ms TTL=49
Reply from 173.194.77.104: bytes=32 time=46ms TTL=49
Reply from 173.194.77.104: bytes=32 time=54ms TTL=49
Reply from 173.194.77.104: bytes=32 time=47ms TTL=49
Reply from 173.194.77.104: bytes=32 time=52ms TTL=49
Reply from 173.194.77.104: bytes=32 time=46ms TTL=49
Reply from 173.194.77.104: bytes=32 time=47ms TTL=49
Reply from 173.194.77.104: bytes=32 time=47ms TTL=49
Reply from 173.194.77.104: bytes=32 time=46ms TTL=49
Reply from 173.194.77.104: bytes=32 time=46ms TTL=49

Ping statistics for 173.194.77.104:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 54ms, Average = 48ms

Ping seems fine, modem stats are pretty good now (upstream power levels were screwed up originally, but that got fixed) as well.

I did notice that youtube has been very slow lately - a lot of the 720p and 1080p content is unplayable at the moment, although I can at least get 1MB/s download speeds from other servers now, which should be plenty. The videos are being streamed through the Teksavvy cache servers:
i.e.

»www.youtube.com/watch?v=KJ5l4L_3RxY

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 22:17:07 EDT

chrisl83 posted : I just got back from my brothers.. my modem works fine there.. will update my direct forum ticket with the same info.

He's also a teksavvy cable customer, same poi, different location

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 21:48:46 EDT

TSIElizabeth posted : If it is still ongoing please message us in the direct forum and we can look at opening a ticket

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 21:39:59 EDT

AMDdude posted : No should I?

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 21:26:29 EDT

TSIElizabeth posted :

said by AMDdude:

Any ETA on a fix for Kanata? Internet been down since morning

Still ongoing, have you opened a ticket with us?

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 21:08:45 EDT

AMDdude posted : Any ETA on a fix for Kanata? Internet been down since morning

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 21:00:43 EDT

TSIElizabeth posted :

said by Sanek:

My modem stats are back to normal, but my speed is still pretty unstable in the evening now (it jumps between 7Mbit and ~22Mbit all the time).

My area is usually pretty good and I've always had plenty of head room at all times of day - this sudden drop happened just recently after this downtime.

Is the Fallowfield POI at capacity now? What happened there?

Thanks!

I just checked the POI it didn't peak last night, so capacity/congestion is not the problem. The issue appears to be dhcp again, but I'm also seeing some signals out of spec, no set patterns yet.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 20:45:10 EDT

JonF posted : Hello,

Could you please post your modem levels? Also could you post a ping to google.com (50 pings) to see if you are having packet loss?

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 20:24:40 EDT

Sanek posted : My modem stats are back to normal, but my speed is still pretty unstable in the evening now (it jumps between 7Mbit and ~22Mbit all the time).

My area is usually pretty good and I've always had plenty of head room at all times of day - this sudden drop happened just recently after this downtime.

Is the Fallowfield POI at capacity now? What happened there?

Thanks!

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 09:03:51 EDT

TSI Martin posted : OK guys, who ever in in Kanata/Barrhaven, please post in the »TekSavvy Direct forum so we can tag your accounts.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 09:02:51 EDT

mmasse posted : I'm down in Barrhaven as well.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 08:47:00 EDT

lcdguy2454 posted : i am down this morning as well. Which is a big issue as my phones are pure IP and with my internet down i have now phones as well as internet.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 08:24:53 EDT

TSI Martin posted : Looking into it, possible outage as you are now 4 in a row saying you've been down in and around the same are.

Users : jmcneill, leehoewonek, rosenqui, gregtoope

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 08:21:17 EDT

gregtoope posted : I live in barrhaven and it seems we have been down since around 3 am as we'll. have restarted everything about 30 mins ago but still nothing. My router is reporting no DNS. So I guess I just wait and do random restarts to see if it gets fixed.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 08:08:24 EDT

rosenqui posted : I'm a little further north - Marchvale area of Kanata just before Carp.

Mine went down a touch before 3AM and is still down. The status lights on the modem are all good; what's odd is that the modem isn't even giving the router a 192.168.100.* address - the router never gets a DHCP reply, or at least it didn't in the 5 minutes or so that I was keeping an eye on it before leaving for work.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 07:36:56 EDT

leehoewonek posted : I'm just north of Morgan's Grant and mine is still down. Logs show it went down at 2:47 this am, and hasn't come back since.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 04:15:20 EDT

jmcneill posted : Similar issue in Barrhaven this morning, although I'm showing 4 down / 4 up.

Re: Cable connection down in Kanata North

Thu, 22 Nov 2012 00:40:19 EDT

d4m1r posted :

said by m1k_3:

said by anoncoward :

Same here. Seems to have been down for a couple of hours (still down since my home server is inaccessible). Also at work right now and can't provide you with any more information.

Are you in the Morgans Grant area as well?

I am feeling pretty lucky these days :) I'm just up the street from you guys and no outage for at least a month!
--
www.613websites.com ● Budget Canadian Web Design and Hosting

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 22:38:34 EDT

Sanek posted : Well, my connection is back up, however it came up with pretty bad upstream power level. I would call that almost border-line since around 52-55 dBmV they would start dropping.

I used to have this around 39-43 dBmV before today. I'm also getting around 16Mbps in speed test, while I was just getting 50Mbps+ (obviously due to speed boost) yesterday in a speed test I did around the same time.

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 15:52:29 EDT

TSI Martin posted : Glad to hear you & m1k_3 are back online!

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 14:17:35 EDT

MarkL posted : Morgan's grant here - was down this morning but now up as of around 1:30pm.

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 14:08:04 EDT

Sanek posted : My connection went down as well, then went up then went down again shortly after. I'm working at the moment, so I quickly switched to my secondary Rogers connection and that was fine.

Going to use that one until the evening and switch back. I thought it was related to this, so made a post here:
»[OUTAGE REPORT] 11/21/2012 13h40

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 12:50:53 EDT

m1k_3 posted : Back online now.

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 10:30:46 EDT

TSI Martin posted : We've started to get calls in but we're also getting confirmation of a few getting back online.

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 10:13:44 EDT

anon posted : No, just north of Centrum (near Goldridge).

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 10:10:29 EDT

m1k_3 posted :

said by anoncoward :

Same here. Seems to have been down for a couple of hours (still down since my home server is inaccessible). Also at work right now and can't provide you with any more information.

Are you in the Morgans Grant area as well?

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 10:04:37 EDT

anon posted : Same here. Seems to have been down for a couple of hours (still down since my home server is inaccessible). Also at work right now and can't provide you with any more information.

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 09:19:15 EDT

m1k_3 posted : I am at work now so I am only going by memory. I believe there were uncorrectable errors on the signal tab below where it lists the downstream and upstream channels. The tx and rx LEDS would go green and online was blinking green/orange. Eventually the tx and rx go off. Then the cycle repeats itself. I am using a motorola 6120.

Re: Cable connection down in Kanata North

Tue, 20 Nov 2012 09:01:38 EDT

TSI Martin posted : Are you getting signal? What are the stats? No reports yet of an Outage.

Cable connection down in Kanata North

Tue, 20 Nov 2012 08:58:12 EDT

m1k_3 posted : Modem is offline. Logs are showing T3 timeouts. Signal is showing only 1 downstream and 1 upstream channel.

Anybody else affected?