Topic 'Re: 24 Mbps package' in forum 'Windstream' - dslreports.com

Re: 24 Mbps package

Tue, 05 Feb 2013 00:31:05 EDT

Glendower posted : You were witnessing 6-700Mb/s not 6-700MB/s. Those are very different things. Both are very fast, though. I'm not really sure that there's even a network adapter that could handle 700MB/s (that would be 5,600Mb/s).

Re: 24 Mbps package

Mon, 04 Feb 2013 20:33:51 EDT

Boc3phus posted : Please let us know the stability. My 14mb plan never gets above 3Mb even during the day. Just wondered if your plan will max out at 5Mb soon.
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XBOX Live Gamertag - Boc3phus

Re: 24 Mbps package

Mon, 04 Feb 2013 19:44:37 EDT

jrw0669 posted : This is what I'm getting so far.»www.speedtest.net/result/2486547781.png

The tech installed everything today so I'll be keeping an eye on it to see if it remains stable. I have the Comtrend 3100 bonded, 24/2 speed package.

Re: 24 Mbps package

Thu, 31 Jan 2013 00:27:42 EDT

BlueArcher posted : Looks good guys. Just took a new job recently, and I will most likely be moving to Nashville in the fall.. I guess they have Comcast and AT&T Uverse down there... AT&T's 24/3 package is pure VDSL.
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user formerly known as 'bsc'

Re: 24 Mbps package

Wed, 30 Jan 2013 15:00:44 EDT

andy4theherd posted : nice!

not to rub salt in the wounds of those here with no options, but my TWC has been flawless since install. i have never tested under 20Mbps. i have never seen a "buffering" message after starting a movie/video on Youtube/Amazon/ect. my gaming pings went from never being under 100ms to never being over 40...

from my previous experience with TWC 4 years ago, it is very apparent that they have made huge upgrades in my area.

Re: 24 Mbps package

Mon, 28 Jan 2013 23:40:58 EDT

Xander posted : I did something also that i didn't want to do...I...I..called Time Warner Cable :/

I moved closer to town,four miles closer off the same HWY.I live roughly .3/.5 miles from Windstreams brand new DLSAM,brand new to the core.So i called them up and asked if there 24/4 package was up in running the CSR stated 12/2 is all that is available.

Disappointed as i was i said go ahead and set me up @ XXXX address.Ok,well i started thinking...its not worth $130 for the modem and all i will be getting extra was the 1.5Mbps upload.
So i told the CSR just to hold off let me check around.

Well i called TWC,and asked for a level 2 tech,and we talked, he said all new fiber was just run in this area.He also said there is some minor work needed to be done to fully complete the upgrade,but it is pretty much finished.So i set up with TWC 30/5.

I would have stayed with Windstream if the 24/4 was complete and rolled out,for the benefit of the DSLAM being sling shot away from my Res,Dang that would have been great to.

Re: 24 Mbps package

Sun, 27 Jan 2013 09:50:36 EDT

andy4theherd posted : TW installer just left. he called me 10 minutes out just to let me know he was on his way...

i'm sitting here watching a 1080p 45 minute Youtube video AND a 720p movie on Amazon prime. i got a $100 Visa gift card for switching AND i'm paying $5 less a month than i was for WS 12/.65

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Re: 24 Mbps package

Sun, 27 Jan 2013 08:44:40 EDT

andy4theherd posted : Re: 24 Mbps package
Update:

I called WS Thursday morning to switch my plan back. I was told it would be completed by 7pm. My Internet went down around 2pm. By 8pm it was still down so I called back. A tier 2 rep said they must have completely disconnected me and he would have a tech out the next day (Fri). It is now Sunday and I still have no Internet and have not heard from WS. I did just get a call from the Time Warner installer. He is on his way...

Re: 24 Mbps package

Thu, 24 Jan 2013 09:03:33 EDT

andy4theherd posted : just called and had my service changed back to the 12/.65 package. i'm going to call Time Warner (God I HATE Time Warner...) on Monday and get cable. i've been with Windstream for 4 years now. until this past Summer i gave them A++ marks. i have no confidence this 5pm-11pm garbage is going to be resolved anytime soon.

after reading this forum, i really feel for those that have no alternative...

Re: 24 Mbps package

Thu, 24 Jan 2013 08:33:10 EDT

andy4theherd posted : service is smoking again this morning... i was going to post on the direct help forum to see what the issue was but i see the direct forum is full of posts with the exact same issue. seems like a waist of time...

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Re: 24 Mbps package

Thu, 24 Jan 2013 00:01:53 EDT

nathanroe72 posted :

said by andy4theherd:

tried this with the CT-5374 and an Asus RT-N56U

i get an IP address from Windstream but keep getting DNS errors on any website. i initially had selected to obtain the DNS server automatically with no luck. i also tried manually entering Googles with no luck either.

Have tried pinging the Google DNS servers you're using the -t switch? If you're getting frequent timeouts then I would rattle the crap out of WS's cage. If you're not getting timeouts, then use nslookup and try issuing "nslookup astonmartin.com 8.8.4.4" and make sure resolves back to 193.67.164.68. That way you can verify that its actually getting a reply from Google.
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Re: 24 Mbps package

Wed, 23 Jan 2013 23:10:56 EDT

andy4theherd posted : tried this with the CT-5374 and an Asus RT-N56U

i get an IP address from Windstream but keep getting DNS errors on any website. i initially had selected to obtain the DNS server automatically with no luck. i also tried manually entering Googles with no luck either.

Re: 24 Mbps package

Wed, 23 Jan 2013 22:33:47 EDT

andy4theherd posted : like clockwork my service went to crap this evening. scoring 3Mbps down across most "test" sites, however, i'm only getting around 400kbps on Amazon and can not watch a show in 720p... Youtube is like a slideshow set on a 5 second delay......

gonna return this modem tomorrow and go back to my 12/.65 service. if it is still having the 6pm-11pm problems i'll call Time Warner on Monday. i've had Windstream for 4 years and until this Summer it was flawless.................

Re: 24 Mbps package

Wed, 23 Jan 2013 15:12:04 EDT

andy4theherd posted : thanks for the info NcDslTech!! gonna give it a try this evening.

i swapped out my old phone line with CAT3. i'm not sure if it should make a difference in my SNR or just overall stability.

my stats with the new cable are just about identical to the old one:
Downstream Upstream
PhyR Status: Off Off
Line Coding(Trellis): On On
SNR Margin (dB): 8.6 8.0
Attenuation (dB): 0.0 0.0
Output Power (dBm): 15.8 10.4
Attainable Rate (Kbps): 21440 1062

my service has been smoking today though. hopefully it will maintain once the clock strikes 6pm...

Re: 24 Mbps package

Tue, 22 Jan 2013 23:22:15 EDT

anon posted : 192.168.254.254. Username and password both admin. -> Advanced Setup -> WAN Service -> Check remove on ppp0 and ppp1 and then hit remove. Add the first atm0/(4_0_35) then hit next. Select Bridging then hit next, apply/save. Repeat steps for ptm0/(4_0_1). Use the Gb ETH port on back. Be sure to disable wireless or turn it off on front of the modem. This is good for CT-5374 and CT-5600u and CT-3600u.

Re: 24 Mbps package

Tue, 22 Jan 2013 20:03:40 EDT

andy4theherd posted : this is beyond pathetic. i'm almost uploading faster than downloading...

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Re: 24 Mbps package

Tue, 22 Jan 2013 16:33:02 EDT

andy4theherd posted : and immediately after making the above post i am unable to watch a video on Youtube or Amazon. the Amazon video has been buffering for 3 minutes...

Re: 24 Mbps package

Tue, 22 Jan 2013 16:26:52 EDT

andy4theherd posted : hey Blue, what are your results using the Louisville Speedtest server? mine are very good. i have always used Cincy, but after the switch the Louisville server has yielded much better results.

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Re: 24 Mbps package

Tue, 22 Jan 2013 12:50:52 EDT

BlueArcher posted : Further analysis (Ping Plotter Graphs against my Windstream IP from my office) shows this is probably not a Windstream IP network issue. The packet loss is coming directly from my IP, which means it is something between (but not including) my computer and the first IP hop in Windstream's network. Modem, line, DSLAM, CO, backhaul circuit to the IP network....

My line stats are perfect. Zero errors, BER test is perfect every time. SNR on both of my lines is 20-23, and attenuation is 16-20. This probably rules out the line. Could still be the modem or something north of the DSLAM.
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Re: 24 Mbps package

Tue, 22 Jan 2013 11:08:12 EDT

BlueArcher posted : Andy, it really seems like we have similar issues. I am working from home today, and it was mostly fine all morning, but just now my streaming music started buffering, and I can't maintain my VPN connection to the office anymore. About 7-8% packet loss again to my first hop. Has been going on for about 15 minutes now. Speeds have been all over the place since I got the 24 service, and I never once had a problem with the 12 Mb service getting full speed. Now most of the time I get less than 12 Mb.

I don't know if Ashland's bandwidth runs through Lexington, but it sure seems like we are affected by the same type of issues. :(
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Re: 24 Mbps package

Tue, 22 Jan 2013 10:41:33 EDT

Jackal1 posted : You might consider going to the 12/2 instead if they offer it in your area. In my case it was only going to be $3 more than the 12/.7 package, and you'd have the faster upload speed at least. Just a thought...

Re: 24 Mbps package

Tue, 22 Jan 2013 10:11:56 EDT

andy4theherd posted : looks like i'll be going back to the 12/.65 package. my service was HORRIBLE last night. i tried watching an instant video on Amazon Prime last night and was only getting a 300kb/s "very low" connection. it would also stop and buffer several times. with my previous 12/.65 package i NEVER in 4 years had a problem with Amazon. my speed tests were pretty terrible until around 11pm last night which has been the norm even with the lower package since this past Summer. just after 11pm as if someone at Windstream turned up the power i was getting 17Mbps on every test. first thing this morning i was only getting 12-14Mbps. i normally get 12-13Mbps during the daytime so the only gain i have with the 24/4 package is a steady 1Mbps upload speed. i am going to try running the CAT3 cable and see if that makes any difference. i'm certain it will not since i am 4700 out and the max listed for VDSL2 is 3500...

Re: 24 Mbps package

Mon, 21 Jan 2013 21:58:28 EDT

BlueArcher posted :

said by andy4theherd:

-i was setup with a CT-5374. has anybody figured out how to bridge this thing? my previous modem was a SpeedStreem 4200. i had it bridged and let my Asus RT-N56U do all the work.

Still have not figured this out (CT 5600u gbond modem). I can get to the command line no problem, and I have tried lots of configs that I have been successful with before and no luck. I cannot make this thing bridge at all. This may be some special thing I am missing to make it work with bonded lines? I have no idea. If that is the case, then it should be easily done with the 5374 on VDSL.

I will try to put some steps together and post them, you can test them out.
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Re: 24 Mbps package

Mon, 21 Jan 2013 21:55:47 EDT

BlueArcher posted : Actually now that I am looking at it, there is something bad happening at Windstream router 98.23.48.1, which is my first hop (or between me and there). I am getting about 7% packet loss currently.
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Re: 24 Mbps package

Mon, 21 Jan 2013 21:44:39 EDT

andy4theherd posted : ok, i just read every post in this thread. as noted in my post above, i made a separate thread with my 24/4 install issues.

couple questions for you guys that have the Comtrend:

-i was setup with a CT-5374. has anybody figured out how to bridge this thing? my previous modem was a SpeedStreem 4200. i had it bridged and let my Asus RT-N56U do all the work.

-a post above mentioned using the Gb ETH port on the Comtrend with another router. did you disable the NAT/Firewall options on the Comtrend?

-my phone line is old (house built in 1992). the tech said i would get better performance with a CAT3 run from the NID. my previous 12/.65 was solid as a rock except for 6pm-11pm. any idea what (if any) increase i would get running a CAT3 line?

Re: 24 Mbps package

Mon, 21 Jan 2013 21:15:52 EDT

andy4theherd posted : I had nothing but problems with my 24/4 install. I created a separate thread about it here »24/4 Ashland, KY Install Nightmare

Re: 24 Mbps package

Mon, 21 Jan 2013 21:08:49 EDT

BlueArcher posted :

said by andy4theherd:

i'm in Ashland, KY and just called and confirmed 24/4 is now available here. the rep said she was pretty sure 12 was the fastest but agreed to double check. she came back a few minutes later and confirmed 24/4 is available. it is only $5 more a month than my 12, but i also have to pay $120 for a new modem. coming Friday to install.

Still can't get a clear understanding of why some areas have 24/2 and some have 24/4 and whether this is a technical limitation based on the tech deployed in an area, or a distance thing, or something else. (I mean I get G.bond vs VDSL, but is WS just not deploying the tech for VDSL in some areas?) Ashland gets 24/4 and Lexington gets 24/2? Or do some areas in Lexington have 24/4? (I can't hate on Ashland too much, I was born there... but still)

Also it has been a few months and I still have had nothing but minor headaches with my 24 service. Even right now it is the worst it has been since I upgraded. I am getting between 1-4 Mbit only on my speed tests, and browsing is noticeably lagging and video streaming is utterly un-watchable. So if you guys think it is all rainbows and sunshine just because we can get 24, you are wrong ;)
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Re: 24 Mbps package

Mon, 21 Jan 2013 16:52:21 EDT

smccloud posted : I'm jealous of you guys that can upgrade past a 12/1 connection. It took me forever to even get that, and it still isn't usable for more than 1 person at a time if you are doing anything more than simple web surfing.

Re: 24 Mbps package

Thu, 17 Jan 2013 17:33:39 EDT

Windstream posted : Theoretically the same modem would work . .. I have not had the opportunity to test it honestly.

Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com

Re: 24 Mbps package

Mon, 14 Jan 2013 14:58:12 EDT

Jackal1 posted : Aaron,

If you have the 24M service now with the "new" modem, if you were to downgrade, will the same modem work with single line DSL (lets say at 6M), or would you have to reinstall a 4300 instead?

Not planning on downgrading, just was curious...

Re: 24 Mbps package

Mon, 14 Jan 2013 11:30:18 EDT

andy4theherd posted : i'm in Ashland, KY and just called and confirmed 24/4 is now available here. the rep said she was pretty sure 12 was the fastest but agreed to double check. she came back a few minutes later and confirmed 24/4 is available. it is only $5 more a month than my 12, but i also have to pay $120 for a new modem. coming Friday to install.

Re: 24 Mbps package

Thu, 10 Jan 2013 18:00:56 EDT

Windstream posted : You can call the sales office at 800-347-1991. They can get you accurate prices as well as any promotions that are available.

Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com

Re: 24 Mbps package

Mon, 07 Jan 2013 14:43:58 EDT

anon posted : N2rock,
I'm in sugar land also, and I was looking to upgrade my 12\.5 to 24/4 because the slow upload speed kills me because ive got a laptop constantly streaming and 2 laptops gaming.
What price where you able to get for the package?
I remember I was offered it for $55 ~6 months ago and I was hoping I would be able to get close to that even though theyve bumped up their prices ~$10

Re: 24 Mbps package

Sun, 30 Dec 2012 13:48:09 EDT

anon posted : Well, update. My initial problems seems to have cleared up. I have not had to reboot the system in the past week, and everything has been very stable. Just now I ran a speedtest from my iPad, and results are: ping- 31ms, down- 23.91 Mbps, up- 3.59Mbps.

I am still using my D-link router instead of using the Comtrend's router. I'm happy with the way things are working so I am not even going to attempt to switch over to Comtrend router.

Re: 24 Mbps package

Thu, 27 Dec 2012 14:23:02 EDT

jerminy11 posted : Your Speed Result:
Download Speed: 487 kbps (60.9 KB/sec transfer rate)
Upload Speed: 618 kbps (77.3 KB/sec transfer rate)

Re: 24 Mbps package

Wed, 26 Dec 2012 17:16:43 EDT

malianx posted : And spending money upgrading some towns to 24mbit while others are not even getting the service they pay for is retarded, to say the last.

Still being billed for 12 mbit

Re: 24 Mbps package

Tue, 25 Dec 2012 23:20:57 EDT

Piggie posted : Exactly. I was told 2 years ago they were broke and could not afford and would have to wait for stimulus money. That is expanding your CEO and Stock holder pay at the expense of the customer. Used to be up until a couple months ago after 9pm it worked again. Now I think people are waiting until after that (they learn after a few years like this) to use it later to stream. So if you want to do any streaming wait until early morning. Take a nap, set the alarm for 2am to use the internet.
So apparently they took our money and gave it to Gardener and friends. Now that they have stimulus (read that our tax money) they are just starting to fix things. What a great deal. Expanding the portfolio of Jeff and friends.

Paying for 3m
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Re: 24 Mbps package

Tue, 25 Dec 2012 20:04:41 EDT

mark40511 posted : I was afraid of this which is EXACTLY why I'm waiting. Good luck & keep up posted : D

Re: 24 Mbps package

Mon, 24 Dec 2012 11:32:10 EDT

Atekido posted : someone was wrong when they said the google fiber was only the equivalent of 125mb. I have witnessed speeds up to 600-700 mb/s downloading.

Re: 24 Mbps package

Sat, 22 Dec 2012 10:48:45 EDT

anon posted : Gonna jump in to this thread. I am in Sugar Land TX, and have been on windstream for 16 years. Up until this past Tuesday I have been on 12mb/.5 service and never had any issues at all. Last week I received mail letting me know that I could now get 24/4 at my home. I was very excited and immediately placed the call.

The tech was scheduled between 1 and 5, but didn't show up until 6pm. I was not home, so my wife handled. He installed a Comtrend Ct-5374. When I got home I immediately tested things. The computer hooked direct to the router was perfect down (higher speed then expected), but up was getting 1.8 at best. And wifi devices were getting horrible speeds - 2 down at best to all wifi devices. Of course being that the tech came so late, there was no one in tech support I could call, so I was stuck trying to get things working on my own.

After a lot of tinkering to get the wifi faster, I finally decided to hook up my old wifi router (D-Link DGL 4500). When I did that, all my wifi devices jumped up to the 24+ down, but still stuck at the 1.8 Up. So I am convinced there is something bad with the router portion of the Comtrend.

I was never able to get anything higher than 1.8 up, so the next morning I called tech support. I spent over an hour on the phone with tech support while they attempted to figure it out. Eventually they did figure out that it was something on their end, and corrected it. I never bothered to tell them about the router issue, and just decided to keep using my D-link router as it appears to be working perfectly.

Ok so now I have had the system running for 3 days, and holy crap this is erratic as hell!!! One minute I will have blazingly fast up/down, the next minute it will take a nose dive. One minute I will have 28/4, the next minute I will have 1/.2. There is no rhyme or reason, just unstable and at times un-usable. And at least once per day It stops working completely and I have to restart everything.

Very frustrating considering I came from using a completely flawless running setup, to a setup that is faster but only when it chooses to work.

Re: 24 Mbps package

Wed, 19 Dec 2012 17:58:03 EDT

malianx posted : Yeah, that argument would make sense. If it weren't a 3+ year ongoing issue in almost every area they cover. If you aren't providing the product you are being paid to, you really should put all available resources into correcting that. Not 'expanding your portfolio'

Re: 24 Mbps package

Wed, 19 Dec 2012 17:49:01 EDT

BlueArcher posted : Keeping everyone in the stone ages just because some areas have higher than expected load on their systems. Great way to run a business. (It works both ways)

While I certainly feel for you and all the others having problems, that doesn't mean Windstream should not grow their product portfolio or that the rest of us should also suffer.

Good luck with your issue.
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Re: 24 Mbps package

Wed, 19 Dec 2012 11:53:19 EDT

malianx posted : Piling equipment and manpower into giving you guys 24, most of us can't even get 1 out of the 12 we pay for.

Great way to run a business.

Re: 24 Mbps package

Wed, 19 Dec 2012 10:46:31 EDT

DarthPrime posted : I'm trying to find out if its even available here. Lots of confusion when I called Windstream today. I was told that they were not allowed to sell the 24 package to any residential customers, but had a 12/2 package... I mentioned others on this forum getting the package, and the lady just mentioned to try back later (it might be offered at a later date).

Re: 24 Mbps package

Sat, 15 Dec 2012 11:07:07 EDT

BlueArcher posted : Hah, that's what happened to me at the beginning of this thread.. back in June or July. Nice to know they still didn't figure out how to solve that problem. :uhh:
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Re: 24 Mbps package

Sat, 15 Dec 2012 07:28:51 EDT

jrw0669 posted : Well after waiting around all day this past Wed, it appears that I can't get the 24/2 package after all.No one showed up at my house by 5:00 pm so I called customer support and found out the tech had cancelled the ticket.I live a little over 4700 ft from the central office so I'm pretty sure I would qualify for the bonded package,so I'm not sure what the deal is.

Re: 24 Mbps package

Thu, 13 Dec 2012 23:45:45 EDT

Jackal1 posted :

said by BlueArcher:

Also, I just want to add something regarding the Comtrend 5600u modem. The wireless performance is terrible. It is an N Router with two antennas. My N devices perform much worse now than they did with my old G Buffalo router. I can't even stream a 720p video from Youtube without buffering in the same room as the router. :huh:

Glad to hear I made the right decision staying with my separate N router and hooking to it through the GigE port. :) I wonder if it would work better if you were only using 12/2 instead of 24/2 (or are you 24/4)?

Re: 24 Mbps package

Thu, 13 Dec 2012 18:09:34 EDT

BlueArcher posted : Aaron: roger that, thanks

usuckbell: I spent about an hour trying to get various configurations to work in bridge mode from the command line with zero success. No matter what config combination I use, when testing from my PC with Win7 PPPoE client and monitoring with Wireshark, I just get repeated PADI timeouts. Can't figure out why.

Also, I just want to add something regarding the Comtrend 5600u modem. The wireless performance is terrible. It is an N Router with two antennas. My N devices perform much worse now than they did with my old G Buffalo router. I can't even stream a 720p video from Youtube without buffering in the same room as the router. :huh:

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Re: 24 Mbps package

Thu, 13 Dec 2012 14:35:41 EDT

Windstream posted : Blue-
I was just passing through and saw your post regarding your issues with the upgraded speeds. Please send me a PM if you have not already posted in the Direct forum. I would be happy to look into it. Just so you are aware I do not pass through the forums very often anymore so it my take a day or 2 till I see your message. Or you could ask Pat or Larissa to pass it on to me.

Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com

Re: 24 Mbps package

Wed, 12 Dec 2012 02:30:37 EDT

mark40511 posted : Not true where I live : D

I waited a year, maybe two before I upgraded for 6mpbs to 12mpbs

After upgrading to 12, I've had no problems with that either.

I don't think Windstream is going to allow their equipment to just sit idle and not be upgraded in Lexington proper (thank God!) At least that seems to be what's going on. Today, the cable company knocked on my door but I didn't answer. They left an insert with a sticky note with someone's handwriting saying I could get 10 mpbs with wireless home networking for $38.13 /mo for the first year.

I've had Cable internet here before and I like it. This was back in the early 2000's. But I recall there being a lot of outages and occasional speed issues. I'm sure much has changed since then but I don't like the cable companies strictly because they focus on TV and they don't like customers using the internet to watch TV, taking away from their profits.....so they usually implement a cap.

I know Windstream doesn't have a CAP and it's probably only a matter of time when/if they do, but I think Insight/Time Warner already has one (but it's pretty high)

BLUEARCHER - Strange that you're having issues but others that have upgraded are getting their correct speeds. Please keep us updated