 TSI OutagesTSI SupportPremium
join:2009-09-28
Chatham, ON
4 edits | [OUTAGE REPORT] 11/21/2012 13h40 Hello
**update** 11/21/2012 13h40
Possible routing issue in Markham. We are currently aware & investigating. |
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Sanek
join:2006-08-10
Kanata, ON | Re: [OUTAGE REPORT] 11/20/2012 11H00 said by TSI Outages:Hello
We are experiencing a DHCP outage in Kanata, ON. We do have a master ticket opened for this issue and are working to have it resolved ASAP.
Thank you,
Keith
Not sure if this is the same issue as my modem got disconnected, then reconnected and now disconnected again (I saw it lose sync and abort one channel at a time).
I'm currently working, so I quickly swapped to my secondary Rogers connection (which is working just fine at the moment). I can't debug further at the moment, but will switch back in the evening if the problem is still occurring.
I'm in Kanata, ON, at Goldridge/Kanata Ave. |
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Mine was down here (Kanata, Morgan's Grant) this morning and I opened a ticket around 9:30.
Just got home at 2 and it's up.. looks like it maybe came back at 1:30pm judging by the modem log. |
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Definitely if you have any more issues after work post in the direct forum here: » TekSavvy Direct and let us know. If you can see the lights on the modem react to the outage this is usually not related to a DHCP issue.
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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| reply to MarkL
Glad to hear it has come back for you. Thanks for confirming! |
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TSI OutagesTSI SupportPremium
join:2009-09-28
Chatham, ON | reply to TSI Outages
Re: [OUTAGE REPORT] 11/21/2012 08H00 Bump.. updated |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to TSI Outages
Re: [OUTAGE REPORT] 11/21/2012 10h15AM Bump. Update! |
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I still think there is an outage in certain areas. I'm in Markham (McCowan and Denison area) and have had no Internet all morning. Rebooted modem, etc. Still nothing.
Teksavvy Cable Internet Customer |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23
1 edit | Hello,
Edit : This just in... Possible routing issue in Markham... see initial post.
Not to dismiss your issue, but we haven't really had reports of issues in Markham.
If you could please post in the »TekSavvy Direct forum & we can take a closer look.
Thanks,
Martin
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TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin |
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Re: [OUTAGE REPORT] 11/21/2012 13h40 just back on here in Barrhaven |
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Re: [OUTAGE REPORT] 11/21/2012 10h15AM We are currently out in barrhaven. We posted in direct forum! |
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| reply to TSI Martin
Re: [OUTAGE REPORT] 11/21/2012 10h15AM All the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm. |
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| said by Wendell999 :All the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm.
If this has not resolved for you please post in the direct forum so we can look into it. |
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rltan
join:2010-04-29
Scarborough, ON | reply to TSI Outages
Re: [OUTAGE REPORT] 11/21/2012 13h40 Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open
I am at another location and cant do a tracert to my home IP just loops |
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said by rltan:Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open
I am at another location and cant do a tracert to my home IP just loops
When was your ticket opened? If you are looking for an update feel free to post your account info in the direct forum. |
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Can I get an update for my ticket.. I have it posted in the direct forum...i am at buroak and mccowan
My internet has been down since morning and it is STILL DOWN.... Ticket was opened around noon and I still dont have ananswer as to what the issue is?
I have the same problem.. Lights on getting an IP and cant ping the default gateway.. A quick wireshark capture shows i am not getting any arp responses from tek savvy side
Here is the link to the ticket »[Cable] Service down |
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