TSI OutagesTSI Support ISP Employee join:2009-09-28 Chatham, ON 4 edits |
[OUTAGE REPORT] 11/21/2012 13h40Hello
**update** 11/21/2012 13h40
Possible routing issue in Markham. We are currently aware & investigating. |
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Sanek join:2006-08-10 Kanata, ON |
Sanek
Member
2012-Nov-20 1:17 pm
Re: [OUTAGE REPORT] 11/20/2012 11H00said by TSI Outages:Hello
We are experiencing a DHCP outage in Kanata, ON. We do have a master ticket opened for this issue and are working to have it resolved ASAP.
Thank you, Keith Not sure if this is the same issue as my modem got disconnected, then reconnected and now disconnected again (I saw it lose sync and abort one channel at a time). I'm currently working, so I quickly swapped to my secondary Rogers connection (which is working just fine at the moment). I can't debug further at the moment, but will switch back in the evening if the problem is still occurring. I'm in Kanata, ON, at Goldridge/Kanata Ave. |
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Mine was down here (Kanata, Morgan's Grant) this morning and I opened a ticket around 9:30.
Just got home at 2 and it's up.. looks like it maybe came back at 1:30pm judging by the modem log. |
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to Sanek
Definitely if you have any more issues after work post in the direct forum here: » /forum ··· avdirect and let us know. If you can see the lights on the modem react to the outage this is usually not related to a DHCP issue. |
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TSI Keith |
to MarkL2
Glad to hear it has come back for you. Thanks for confirming! |
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TSI OutagesTSI Support ISP Employee join:2009-09-28 Chatham, ON |
Re: [OUTAGE REPORT] 11/21/2012 08H00Bump.. updated |
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JenSuisUn Premium Member join:2006-02-23 Chatham, ON |
to TSI Outages
Re: [OUTAGE REPORT] 11/21/2012 10h15AMBump. Update! |
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I still think there is an outage in certain areas. I'm in Markham (McCowan and Denison area) and have had no Internet all morning. Rebooted modem, etc. Still nothing. Teksavvy Cable Internet Customer |
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JenSuisUn Premium Member join:2006-02-23 Chatham, ON 1 edit |
Hello, Edit : This just in... Possible routing issue in Markham... see initial post. Not to dismiss your issue, but we haven't really had reports of issues in Markham. If you could please post in the » /forum ··· avdirect forum & we can take a closer look. Thanks, Martin |
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Re: [OUTAGE REPORT] 11/21/2012 13h40just back on here in Barrhaven |
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Re: [OUTAGE REPORT] 11/21/2012 10h15AMWe are currently out in barrhaven. We posted in direct forum! |
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your moderator at work
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Wendell999 to JenSuisUn
Anon
2012-Nov-21 3:28 pm
to JenSuisUn
Re: [OUTAGE REPORT] 11/21/2012 10h15AMAll the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm. |
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TSILiz Premium Member join:2012-08-20 |
TSILiz
Premium Member
2012-Nov-21 5:31 pm
said by Wendell999 :All the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm. If this has not resolved for you please post in the direct forum so we can look into it. |
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rltan join:2010-04-29 Scarborough, ON |
to TSI Outages
Re: [OUTAGE REPORT] 11/21/2012 13h40Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open
I am at another location and cant do a tracert to my home IP just loops |
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TSILiz Premium Member join:2012-08-20 |
to TSI Outages
said by rltan:Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open
I am at another location and cant do a tracert to my home IP just loops When was your ticket opened? If you are looking for an update feel free to post your account info in the direct forum. |
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Can I get an update for my ticket.. I have it posted in the direct forum...i am at buroak and mccowan My internet has been down since morning and it is STILL DOWN.... Ticket was opened around noon and I still dont have ananswer as to what the issue is? I have the same problem.. Lights on getting an IP and cant ping the default gateway.. A quick wireshark capture shows i am not getting any arp responses from tek savvy side Here is the link to the ticket » [Cable] Service down |
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