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TSI Outages
TSI Support
ISP Employee
join:2009-09-28
Chatham, ON

4 edits

TSI Outages

ISP Employee

[OUTAGE REPORT] 11/21/2012 13h40

Hello

**update** 11/21/2012 13h40

Possible routing issue in Markham. We are currently aware & investigating.
Sanek
join:2006-08-10
Kanata, ON

Sanek

Member

Re: [OUTAGE REPORT] 11/20/2012 11H00

said by TSI Outages:

Hello

We are experiencing a DHCP outage in Kanata, ON. We do have a master ticket opened for this issue and are working to have it resolved ASAP.

Thank you,
Keith

Not sure if this is the same issue as my modem got disconnected, then reconnected and now disconnected again (I saw it lose sync and abort one channel at a time).

I'm currently working, so I quickly swapped to my secondary Rogers connection (which is working just fine at the moment). I can't debug further at the moment, but will switch back in the evening if the problem is still occurring.

I'm in Kanata, ON, at Goldridge/Kanata Ave.
MarkL2
join:2010-09-07

MarkL2 to TSI Outages

Member

to TSI Outages
Mine was down here (Kanata, Morgan's Grant) this morning and I opened a ticket around 9:30.

Just got home at 2 and it's up.. looks like it maybe came back at 1:30pm judging by the modem log.

TSI Keith
Premium Member
join:2012-07-09

TSI Keith to Sanek

Premium Member

to Sanek
Definitely if you have any more issues after work post in the direct forum here: »/forum ··· avdirect and let us know. If you can see the lights on the modem react to the outage this is usually not related to a DHCP issue.
TSI Keith

TSI Keith to MarkL2

Premium Member

to MarkL2
Glad to hear it has come back for you. Thanks for confirming!

TSI Outages
TSI Support
ISP Employee
join:2009-09-28
Chatham, ON

TSI Outages

ISP Employee

Re: [OUTAGE REPORT] 11/21/2012 08H00

Bump.. updated

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn to TSI Outages

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Re: [OUTAGE REPORT] 11/21/2012 10h15AM

Bump. Update!

Teksavvyuser
@rogers.com

Teksavvyuser to TSI Outages

Anon

to TSI Outages
I still think there is an outage in certain areas. I'm in Markham (McCowan and Denison area) and have had no Internet all morning. Rebooted modem, etc. Still nothing.
Teksavvy Cable Internet Customer

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

1 edit

JenSuisUn

Premium Member

Hello,

Edit : This just in... Possible routing issue in Markham... see initial post.

Not to dismiss your issue, but we haven't really had reports of issues in Markham.

If you could please post in the »/forum ··· avdirect forum & we can take a closer look.

Thanks,
Martin

jem333
@teksavvy.com

jem333 to TSI Outages

Anon

to TSI Outages

Re: [OUTAGE REPORT] 11/21/2012 13h40

just back on here in Barrhaven

Jem333
@74.198.164.x

Jem333 to TSI Outages

Anon

to TSI Outages

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

We are currently out in barrhaven. We posted in direct forum!
Expand your moderator at work

Wendell999
@rogers.com

Wendell999 to JenSuisUn

Anon

to JenSuisUn

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

All the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm.

TSILiz
Premium Member
join:2012-08-20

TSILiz

Premium Member

said by Wendell999 :

All the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm.

If this has not resolved for you please post in the direct forum so we can look into it.
rltan
join:2010-04-29
Scarborough, ON

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Re: [OUTAGE REPORT] 11/21/2012 13h40

Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open

I am at another location and cant do a tracert to my home IP just loops

TSILiz
Premium Member
join:2012-08-20

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said by rltan:

Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open

I am at another location and cant do a tracert to my home IP just loops

When was your ticket opened? If you are looking for an update feel free to post your account info in the direct forum.
atif16
join:2012-01-30

atif16 to TSI Outages

Member

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Can I get an update for my ticket.. I have it posted in the direct forum...i am at buroak and mccowan

My internet has been down since morning and it is STILL DOWN.... Ticket was opened around noon and I still dont have ananswer as to what the issue is?

I have the same problem.. Lights on getting an IP and cant ping the default gateway.. A quick wireshark capture shows i am not getting any arp responses from tek savvy side

Here is the link to the ticket »[Cable] Service down