said by UHF: said by Jack_in_VA: said by Bob4:
When your power is off for a week and a half, you give up calling.
Scenario: Power company restores power after a week-long outage. Tripped circuit breaker on a pole transformer prevents everyone from getting power back. Power company thinks everyone has been restored, but they haven't. People don't call because they don't realize the service should have been restored (how would they even know?).
With smart meters, the power company would have realized these people had not been restored and would have fixed the problem.
I don't know about your POCO but Dominion Virginia Power always follows up by phone after a customer reports an outage. They would know the people you cite still had no power.
My god how have we made it this long?
back in '91 we had an ice storm that wiped out power to a large part of the city I lived in. Calling the power company gave a recording of "if this is not an emergency, please hang up, our operations department is aware of all areas without power, you do not need to report your outage."
That went on for five days before I stayed on the line. They told me my power was restored 4 days ago. They had no clue was 8 houses left in the dark for four days until I waited to report them after being told they already knew where power needed to be restored.
Would smart meters have helped? YES. Once I've reported an outage, I assume they know I'm out and will fix it. Where I live now they will verify it's fixed, but we have a local municipal utility and they actually give a shit.
ON Dec 23, 1998 we were hit with an ice storm that knocked out power for most of eastern Virginia. Power was out for 8 days here in rural Va. We were able to report our outage with callback phone number.
On Dec 18, 2003 Hurricane Isabel caused a 18 day outage for us. At no time were we unable to report our outage with call back phone number.
Our POCO just needs our phone number when we call. It automatically matches it with our name, account number and physical address. All the information needed.
No smart meter just good old American competence. Once I reported my outage they knew I was out here where I live and had me on their list to fix and when it was fixed they called to verify it was in fact fixed. We have a publicly held state regulated POCO and they also give a shit.
Again I ask the question "My God how in the world have we survived this long"