|reply to Kruisey |
Re: [BC] What is going on Telus?
said by Kruisey:Those are not unique visitors.
There have been over 6000 looks on the Turbo 50 thread would you call that soft sell?
The CSRs are paid to do this, although most of them appear not to read memos on new product launchs.
Imagine the poor guys in Customer and Technical Services getting bombarded with enquires making wait times even longer than the usual lengthy time?
Stop pulling numbers out of your @$$.
This new service is only available in a very few areas and I can imagine at this moment in time over 80% of customers cannot have this service.
CSR's get paid, 9-5 and go home, who cares if they need to spend 2 minutes checking a qualification? Best case, telus gets a $20/month upsell.
Looking at this from your point of view as 'Soft Sell' it sure is costing the Company big bucks for all the no sell calls it will be taking.
As soon as telus releases a new service, be it soft launch or a million $ ad campaign, they can't stop employees from talking about it, especially those who can get commission from sales.
Maybe you can answer this very simple question .
Did Telus authorise some of you to 'SOFT SELL' this new product on this web site.