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bds85466

join:2012-11-17
Waconia, MN
reply to bds85466

UPDATE: ZyXEL PK5001Z Modem dropping exactly every 15 minutes

So I was out to lunch today and when I got back from lunch I had a message from a Century Link Rep. He was from the "Escalations Team".

He went on to explain that the symptoms that I described (IPv4 cutting out every 15 minutes, dropping the connection) specifically pointed to a known issue with the PK5001 series.

He then went on to say that he was shipping out a new Westell 7500 modem to me overnight, with the shipping waived.

Sounds good to me!

So we'll see how that one works and I'll keep everyone posted.



Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5

Re: UPDATE: ZyXEL PK5001Z Modem dropping exactly every 15 minute

Yes, the command prompt; you got it right.

A buck says that the Westell will fix it. (Fingers crossed. )
--
"You can observe a lot by watching". Yogi Berra



Rabid Wolf

@embarqhsd.net

change the ZyXEL PK5001Z Modem to bridge mode.
Get another hardware to use if you need DHCP or change to Static IP.