Called tech support again for assistance. Computer directly connected to modem and running my pingtest. RR tech asked how long I've been having the issue with the packet drops (since 11/7/12). RR tech couldn't find any packet loss, while at the same time I saw 3 packet drops within 15 lines. She said all she could do is just reset the modem on her end, and to call back again if I see it happen afterwards. She also added that she doesn't think it will occur again....
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/pingt ··· /2963502That's my recent result.