said by lawrence171:Drop the condescending tone.
Your argument was essentially that it is the cost of doing business, and one should not whine about it. ...
Arguments like yours are detrimental because you are defending exceptionally difficult customers who drive up cost for everyone.
He isn't wrong at all. HeadSpinning even made the case.
What this is is a failure in the way winback (or other) works.
It is indeed the price of doing business and to say otherwise is wrong.
If TSI Or anyone else has a problem with it, then it's up to them to go to the CRTC and bring these charges up. Otherwise they will continue to eat the costs at the expense of us, the beloved customer.
As stated above, you would think CNOC (ie all the so-called indie's) would bring this up. But no. They are just as happy taking peoples money instead of raising the issue (people are easy to push over), and they are saying screw you we are keeping your money and giving the people the finger.
This isn't exactly pro-customer. It's anti-customer.