US Telco Support > Frontier Communications > Slow speeds every night

Slow speeds every night

It could be worse. I would sell both of my nuts to get what you have. I called and Frontier told me that I should be getting 6.9/740, that is what they show me set at. But I am set at 2624/640 and this is what I get.

reply to pittpete1
Spoke with technical service
I told them that this has been an ongoing issue for months.
Ive replaced the modem, my line quality tests are fine, I'm less than a mile from the DSLAM and speeds only go down during peak hours.
They put me on hold and told me they were aware of the congestion problem in my area and they are addind bandwith to the location by the end of December.
Hopefully they are not pulling my leg.
Contracts up and if speeds dont get better, Im going over to Cable

Where are you located? I am in Lawton, Michigan, and I am having the same issue. I have called tech support several times. First call was 3 weeks ago, and they said they were aware of the issue, and it should be fixed within a week, but it still slows way down at night. I have the 7mb down, 768k up package, and it runs great during the day, but in the evening, download slows to less than 1Mb at times.

I also have another line with DSL Extreme (7000/768) on the Frontier backbone that I use for my business, and that line does not slow down at night. So some of their circuits are overloaded at night when everyone must be watching Netflix/YouTube.

Im located in Dutchess County, NY
I think the business DSL is connected to different equipment.

I was informed that they will have all the CO's connected to the new fiber ring (in WV) by the end of December that there is equipment at some of the CO's that still needing swapped out in order to be able to go onto that new fiber ring.

Thanks, I'm in NY so maybe its something happening throughout Frontiers footprint.
I hope so because my contract is up and these slow speeds are ridiculous.

Every single night during prime time I've been having horrible internet as well. Latency is all over the place in games, getting disconnected, etc. The SNR and Atten are fine and normal. It's apparently packet loss. When I run a program to continually ping google I run a steady 10% loss and also see 10%+ packet loss while on a teamspeak server. It's bad enough I only have access to 4mbit/768kbit but then not even being able to do what I'd like during the evening is too much. I'll be contacting Frontier and complaining.

I'm in Pennsylvania, so I'm fed from Rochester.

reply to pittpete1
Ive emailed the NorthEast Regional Managers with no response on the matter as of tonight.
Ive been keeping a record of the speed decreases for the past several days.
The speed degregation starts after 7:00 P.M. every night
It's as if they are flipping a switch to automatically limit my connection.
Trying to stream Netflix or Download from XBOX 360 or DirectTV on demand is a joke.
$32.99 a month plus the modem fee is highway robbery.
They have till Jan. 11th to get it straight or they are gone.
I hate to leave because I have no latency issues since I complained a few years back while losing packets like crazy.
It took them awhile to fix that but they did.
2012 and we have to deal with this.
EDIT:I found my old latency issue thread
»Frontier DSL in NY Latency and packet loss issues

You say it's just a slow down but your ping is fine. How have you tested your latency?
I just realized if you are basing your latency and loss on the line test or any line test from outside. some time ago Frontier did something to make any kind of ping or loss from an incoming test was changed so that it will not show the true status of data through the hop or device you are pinging. If you test each hop from your box going out you will see what I mean. Do a tracert to get the IP's and trust me test your first hop and you will see. Allso forget pings to most known big sites like google or yahoo I have allso found that Frontier's network favors them in out going pings too just stic to hops close to you try frontier.com this way you know you are on thier home network and you get real results as to where the trouble is.

I live in west central Illinois, and I get the exact same problem every night starting at just around the same time.

reply to pittpete1
I am kinda experiencing the same things. I have the bonded DSL package. Promises 12 Megs. I am downloading around 60k..... (has taken me 45 mins so far to download a 35 MB update) Plus my DSL is going up and down constantly. I called Frontier 3 weeks ago, they said it was on their end. They finally contacted me today only to tell me that it was because they oversold their bandwidth and that I am just going to have to wait it out till they have a fix. I know this is the trouble with my slow speed, but I really don't think its whats causing my DSL to go up and down constantly. I just think they really don't give a crap about fixing the DSL.

reply to pittpete1
Heres what I got back from Frontier management

quote:

---

First, I apologize for the delay in getting back to you. I was on vacation, then wanted to work with
The Help Desk and our engineering department on your congestion issue. I spoke with the director
Of the Help Desk and apparently the Kristy you spoke with last week - looked at the engineering
Reports and misread them, giving you information that was not accurate.
You work out of our Greenhaven remote which we just upgraded to 6M this year. I spoke with
Our engineering department and at this time there are no plans to upgrade this unit beyond the
6M capacity until perhaps late 2013. I realize this is not what you want to hear - and since it
Appears you use a number of devices, especially in the evening - we can offer you a second line
And split the devices for about $15 per month.
If you feel you need a tech out to check your line - I will also be happy to set something up with
You. Please feel free to call me at 876-3535 anytime today or email me.
Sincerely,
Gail Griffin Hulle

---

quote:

---

Gail,
I really appreciate the response. Hope you had a great vacation.
I'm certainly not looking for a consistent 6mb, but my speed degrades every night at the same time.
Weeknights, after 7:30 P.M. or so it's like a switch is flipped.
My speed goes from in the 5/6 range to the 1/1.5 range.
After midnight or so, and during the daytime, speeds are back up.
It doesn't matter if I have 1 device connected or 3.
Getting a second DSL connection isn't an option because I'd have 2 DSL connections that are getting low speeds at night.
I've tested this with only 1 wired PC connected and I've been keeping a spread sheet on the speed drops.
It's consistent every night.
My line quality tests are excellent, no latency issues to speak of and I was sent a new modem.
I'm a little over a half mile from the Greenhaven Remote and my modem stats are fine I've been told.
If you think having a tech contact me to try and resolve this is a good idea than please have one call me.
My cell is xxxxxxxxxxx and my home is xxxxxxxxxxxxx
Perhaps the tech can transfer me to another port at the DSLAM?
When i was having latency issues a few years back, you guys were great in resolving the issue after a little prodding and me staying on top of the issue.
Please have a tech reach out to me.
Thank you Gail

---

reply to pittpete1
Comcast in this area is advertising speeds up to 50MB download and Frontier just upgraded so they can push out a whopping 5-6mb during off peak hours.
All while advertising how DSL is better because you have a dedicated line and don't have to share bandwith like cable.
Talk about bending the truth a little?
Then they have the nerve to charge $39.99 a month for it.
How do companies like this survive?
Unless, by some miracle a tech can do something at the DSLAM, I'm being forced to go to Comcast cable broadband.
You have to Jan 11th of 2013 Frontier

reply to gozer
Gozer, yes it was the line quality tests from this site.
Heres my tracert
Tracing route to frontier.com [66.133.172.205]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms dslrouter.netgear.com [192.168.25
2 12 ms 11 ms 12 ms 184-12-48-1.dr01.hpjc.ny.frontier
.48.1]
3 14 ms 13 ms 12 ms 173.84.233.229
4 17 ms 13 ms 13 ms ge--5-1-1---0.arr01.monr.ny.front
40.3.109]
5 21 ms 22 ms 45 ms xe--9-0-0---0.cor02.asbn.va.front
40.5.1]
6 98 ms 33 ms 34 ms ae3---0.cor01.roch.ny.frontiernet
7]
7 34 ms 33 ms 36 ms ge--0-1-0---0.car02.roch.ny.front
40.5.186]
8 35 ms 34 ms 33 ms 74.45.102.10
9 34 ms 33 ms 34 ms frontiertv.info [66.133.172.205]

reply to pittpete1
Latest update from FRONTIER for anyone following along
[quotePeter,

I had our Data Group look at the Greenhaven remote – and yes it is at 92% on the Adtran unit – that

Is what is causing the congestion at night. Eric will be calling you today and he will move you to another

Unit in that remote to see if that helps. I also forwarded this information on the our engineering group

To see what can be done. I appreciate your patience.

Thanks

Gail

]

I just got done with their chat tech support and got a ticket escalated for the packet loss during peak hours nightly. I'll have to wait until Monday to see if anything is going to happen, but I do know the local tech so I should be able to talk to him and see if he knows what the problem is, whether they need more bandwidth or the equipment is faulty. I honestly hope the equipment is faulty because they should fix that. I don't see them giving us more bandwidth to the area.

reply to pittpete1
I got the bonded 24 MB connection (rarely see 20+ MB). After a week it started disconnecting a lot losing the dns ip from frontier. The modem required a reboot to get service back and had to wait 5-10 minutes sometimes because it was not getting the dns ip from frontier yet. They came out a few times and blamed me and said everything was good to the dslam. I told them that I had it hooked up a few times to the test jack with the same results that it was indeedy on their end and that they needed to fix it. They made it a code blue since I had so much trouble, sending out two techs to look at it and they swapped out my modem which didn't help and finally decided that the dslam may need a software update. They said they can do that from their end and to give it an hour. After they done that my pings improved greatly from hundreds to below 100. It never disconnected me since and it has been 2-3 weeks now.

Me and a few of my friends even with the bonded connections still see the speed drops in the day but see speeds of 10-15 MB after midnight.

reply to Bonka
Local tech guy hooked up the 7550 modem and said my lines looked fine while I wasn't here. Had to give him a call to let him know what was actually going on and that I only have loss issues during prime time hours. Found out that about two weeks ago he swapped me to closer equipment that has about 10 people on it and can support 48 or something, so it should be nowhere near capacity locally, unless it's malfunctioning. The interesting part is he said that unit runs straight to Rochester (from PA) on fiber, unless I misunderstood him. So sounds to me like there's a bottle neck in or on the way to Rochester rather than locally, since these issues popped up (or worsened to the point I noticed them) right after he swapped me to that equipment.

I'm supposed to contact him assuming I get the same prime time loss again on the new modem and he'll try contacting the guys up in Rochester to see if anything can be done. Not sure anything will happen, but there's hope.

I will say, it's disappointing that when we were swapped to the closer equipment, my SNR and Atten numbers improved a lot but now I'm stuck with terrible service during the evening when everyone is watching Netflix.

reply to pittpete1
Just an update.
Tech moved me to the System 2 rack with less customers.
I've been monitoring my peak time speeds and they have been better.
Hopefully they stay this way, because my connection is always solid except for the previous speed issues.
I also heard Comcast is terrible in my area.