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Bonka

join:2002-12-05
Tamaqua, PA
reply to Bonka

Re: Slow speeds every night

The local tech contacted someone higher up the chain and I was told they're looking in to the issue since they've been getting reports from other areas experiencing loss as well. I'll have to give them some time since this won't be something they fix in a day, but hopefully within a week or two they get it figured out since it seems to be a widespread problem.


pittpete1

join:2009-06-12

Keep on them and I'm sure they'll get it fixed.
Good Luck


MrBubbaHyde

join:2010-02-25
Shavertown, PA
reply to pittpete1

Here's mine as of 9:50................

See my other ranting posts today, if you want a laugh!

Bonka

join:2002-12-05
Tamaqua, PA

Welcome to the club. Hopefully they actually get this fixed sooner rather than later. From what I was told I'm pretty sure someone in the company is aware it's an issue with at least one of their fiber lines being maxed out. The tech told me they need to talk to engineers to figure out a solution that I guess would just be re-routing people. All we can do is wait and see, but I'm getting tired of not even being able to play a game which uses almost no bandwidth because the packet loss is just absurd.


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

Update...
After seeing some higher than 2.0 speeds since the transfer at the remote, my speeds were back in the crapper tonight...
Here's the email I sent with the Frontier manager I've been corresponding with over this issue.
---------------------------------------------------------------------------------- --------------------
Sorry Gail, I was a little premature in my previous email.
Checking speeds tonight starting at 9:30 P.M. using 2 different websites, proved speeds were again very low.
Sometimes less than a quarter of Frontiers advertised speed.
Perhaps the documentation I've attached can be sent up the line to provide evidence that there is indeed a problem.
Honestly it's only going to get worse and I'm being patient trying to help work with Frontier as well as help myself on this issue.
I've attached my Excel spread sheet documenting speed measurements throughout different times of the day.
I've also included screenshots of the most recent speed degregation tonight, during peak usage time(12-6-12)
On a side note, maybe someone can forward this to Ms.Wilderotter.
In an article I read from Stop the Cap! dated August 2011 Ms. Wilderotter said quoted in bold below......

Frontier Claims Its DSL Service is Better Than Cable Broadband
Frontier’s general business plan is to provide DSL service in rural areas where it faces little or no competition, and most of Frontier’s investment has been to upgrade Verizon’s landline network to sustain 1-3Mbps DSL service, for which it routinely charges the same (or more) for standalone broadband service that its cable competitors charge for much faster speeds.But Frontier Communications CEO Maggie Wilderotter says their DSL service is better than the cable competition.“A key differentiator between our network and cable competition is that you consistently get the speed you pay for,” Wilderotter told investors on a conference call. “There’s no sharing at the local level. High demand for bandwidth-intensive applications like video are putting pressure on all wired networks. To that end, we want to make sure that we have more than enough capacity to satisfy the expectations of our customers. We’re spending capital in all parts of the network with specific emphasis in the middle mile, which will enable us to consistently deliver a quality customer experience for our customers of today and tomorrow.”



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..

pittpete1 - Hey consistent only means things will remain the same. It doesn't say they will improve. Also note that she is talking about the middle mile, nothing is mentioned about the tail segments to the customer.


MrBubbaHyde

join:2010-02-25
Shavertown, PA

1 recommendation

reply to pittpete1

I Know one thing, I would rather go back to sharing my 25-30mbps cable internet with the whole block, than share my lousy 2.6mbps with anyone! lol


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

Heres the response email
---------------------------------------------------------------------------------- ----------
Peter,

Thank you for your due diligence – and I am aware of the congestion issues – and am working with our

DATA and engineering groups to work out a plan to relieve this. I am also willing to send a tech out

To make sure all is well in your home – at no charge to you. Please let me know if you want this

Set up. Again, thank you for your patience.


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

Another response, looks like we are getting somewhere...
I'll keep my fingers crossed
---------------------------------------------------------------------------------- ----------------------------------
Peter – I AM working with our engineering people – I need to have something verified in Greenhaven

Monday – as my CO tech is out sick today – with any hope – there may be something we can do for

You and your neighbors but will not know until this is complete. I will certainly keep you in the loop.

I will also let Eric know what our plan will be – this all came about this morning,

Again , thanks


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

Looks like my persistence is paying off......
Progress being made

---------------------------------------------------------------------------------- --------------

Good morning Peter,

Well there IS a light for you and our other customers in your area. My tech verified we can upgrade a

DS1 to a DS3 – to split between the 2 shelves in the Greenhaven remote. However – this will not happen

Overnight – as we have to find a seller for the DS3 uplink cards for the Lucent equipment. Our engineer

Is working on that today and will have date. We (my tech) then has to do some major rewiring in both

Our Hopewell office and the remote for this to work – then work with our Data group to share the traffic.

Once I have a date for the card delivery – I will have a better idea - .

Thanks again for your patience,

Gail


Bonka

join:2002-12-05
Tamaqua, PA

1 edit

4:10pm on a Tuesday and I'm already experiencing packet loss. Colleges letting out is already making this worse. It may be time to try out the cable company for a month and see how that runs.

Frontier is a complete joke.


pittpete1

join:2009-06-12

Bonk, have you contacted the techs manager?
Thats who I'm getting all my info from and by the looks of making headway.
Document the emails is all I can say.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..
reply to Bonka

said by Bonka:

4:10pm on a Tuesday and I'm already experiencing packet loss. Colleges letting out is already making this worse. It may be time to try out the cable company for a month and see how that runs.

Frontier is a complete joke.

Makes you wonder how the colleges handle the data used by students and still manage to pull close to a Gigabit to the Internet at any time of the day

@pittpete1: Oh man, a DS1. Good riddance for that once it goes to DS3. Glad to hear you're getting somewhere now!

pittpete1

join:2009-06-12

So DS1 meaning this remote is fed with copper T1's?


plat2on1

join:2002-08-21
Hopewell Junction, NY
reply to pittpete1

sounds like the hardware is so far out of production they have to go hunting down a seller. that's always a good sign lol


pittpete1

join:2009-06-12

right plat..
antiquation


Bonka

join:2002-12-05
Tamaqua, PA
reply to Bonka

Well, I haven't heard anything in over a week now, so I guess I'm calling the cable company Monday to see about trying them out to see if it would be worth dumping the DSL. Price should be roughly the same and the advertised speeds are 12/1, or 20/2 with tv/phone/internet bundle, vs the 4/.77 I'm getting now, plus no annual contract. Assuming it's stable and close to the advertised speeds, Frontier can kiss my ass goodbye.

It's been at least a month now that I've been experiencing issues, and sadly I think it's been going on longer than that, I just didn't notice it as much and never looked in to the ping and traceroute testing that blatantly shows there is a problem. I should be paying a heavily reduced rate for the service I've been getting.


MrBubbaHyde

join:2010-02-25
Shavertown, PA

said by Bonka:

Well, I haven't heard anything in over a week now, so I guess I'm calling the cable company Monday to see about trying them out to see if it would be worth dumping the DSL. Price should be roughly the same and the advertised speeds are 12/1, or 20/2 with tv/phone/internet bundle, vs the 4/.77 I'm getting now, plus no annual contract. Assuming it's stable and close to the advertised speeds, Frontier can kiss my ass goodbye.

I Envy you! Wish I could do that...I came from Comcast to frontier,
At the time I had Comcast I had...
20 mbps Down
Every Movie Channel
3 HD DVRs with On Demand (Ya Know actual on demand! lol)
3D Channels
Phone w/ absolutely no calling charges
Total bill, approx 200.00

Now Frontier...
Barely 1.0 mbps at any time
1 Movie Channel
2 HD DVRS, (shared so there are conflicts all the time)
No 3D channels
Phone That has horrible feedback, or delay, or can't hear.
Total bill 232.00 (Because its never right)

Im actually starting to think about moving to get away from this service, How sad is that!

pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

Should be soon, lets see after the latest email...
---------------------------------------------------------------------------------- -------------------------------------
Hi Peter,
We did find some cards and they are being shipped to us – hopefully this week. We have quite a bit
Of wiring in the remote to rearrange the DS1 to a DS3 and a card addition also has be done in the
Hopewell CO as well as wiring there. My dilemma – I only have 1 CO tech and he will be on vacation
Beginning this Friday until Dec 31 - so he will do what wiring he can this week and will have to finish
After the New Year – so IF the cards arrive this week or next – we should be good to go by week
Ending Jan 11 – IF not sooner. I will also be on vacation next week.
If you can hang in there a couple more weeks – I would appreciate it.
Thanks and Happy Holidays to you and your family,
Gail
---------------------------------------------------------------------------------- -----------------------------------------
I have to say, the local manager and field tech are gems

Bonka

join:2002-12-05
Tamaqua, PA

I imagine a lot of the local guys are great, it's just the company backing them...not so much.

I put in my call to the cable company today and waiting for stuff to be verified, but hopefully can get it hooked up soon and give it a try. Really hoping I can move on from Frontier DSL. The local tech called today and said he still hasn't heard anything from the guys above him about the packet loss issue, which was reported to them over a week ago and been going on since early November.


pittpete1

join:2009-06-12

Bonka, are u in a contract with Frontier currently?


Bonka

join:2002-12-05
Tamaqua, PA

Nope, shouldn't be. We've had Frontier for quite a while now. I don't actually handle any of the accounts/billing so I don't 100% know, but I'm pretty sure that's the case.


pittpete1

join:2009-06-12
reply to pittpete1

well make sure, because they'll hit you with an ETF.


Bonka

join:2002-12-05
Tamaqua, PA
reply to Bonka

Doh, I can get cable service but need a new line pulled underground for $70. Not only do I have more money to spend, but it's not something that is going to happen right away either, maybe a few weeks. Couldn't fathom how I needed a new line run to the house, even if it was probably 20 to 30 years old, until I went outside and saw it old one was cut and I think soldered. Never looked at it before and have no idea who did that. My guess is the cable company didn't like us when we disconnected service many years ago.

Looks like I'm stuck with Frontier a bit longer than I had hoped.


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

UPDATE**********************************************
Happy New Year,
I have not forgotten you – my tech is working on the upgrade to the Greenhaven remote.
We are still waiting for the cards – but he has much to do prior – and is working on the wiring.
I will keep you in the loop with the progress.
Thanks
Gail


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

***UPDATE FOR ANYONE FOLLOWING THIS***

received this email today from the local manager.... --------------

quote:
Pete,

You must have been reading my mind – YES – we are ready to cutover to the additional DS3 – we will do this

Tomorrow – around mid afternoon – we would have done it today – BUT with the snow day – did not

Want to risk dumping off everyone. You should see a difference tomorrow late day.

I hope you will stay with us after all this –

Thanks for your patience,

Gail

Bonka

join:2002-12-05
Tamaqua, PA

Got my cable installed today, finally. It's sad to be excited for a 12/1 connection. Goodbye Frontier and your terrible peak hour packet loss, hopefully I never have to use your DSL again.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..

said by Bonka:

Got my cable installed today, finally. It's sad to be excited for a 12/1 connection. Goodbye Frontier and your terrible peak hour packet loss, hopefully I never have to use your DSL again.

Very happy for you. If we had anything over 1.5/.157 here it would be beyond belief. Good luck.

pittpete1

join:2009-06-12
reply to pittpete1

Well, they cut over to the DS3 today.
Got home, every speed test at around 6mbs(my provisioned speed)
I'll check back after peak usage time.


MrBubbaHyde

join:2010-02-25
Shavertown, PA
reply to pittpete1

Good Luck!