US Telco Support > Frontier Communications > Slow speeds every night

reply to Bonka

Re: Slow speeds every night

Keep on them and I'm sure they'll get it fixed.
Good Luck

reply to pittpete1

Welcome to the club. Hopefully they actually get this fixed sooner rather than later. From what I was told I'm pretty sure someone in the company is aware it's an issue with at least one of their fiber lines being maxed out. The tech told me they need to talk to engineers to figure out a solution that I guess would just be re-routing people. All we can do is wait and see, but I'm getting tired of not even being able to play a game which uses almost no bandwidth because the packet loss is just absurd.

reply to pittpete1
Update...
After seeing some higher than 2.0 speeds since the transfer at the remote, my speeds were back in the crapper tonight...
Here's the email I sent with the Frontier manager I've been corresponding with over this issue.
---------------------------------------------------------------------------------- --------------------
Sorry Gail, I was a little premature in my previous email.
Checking speeds tonight starting at 9:30 P.M. using 2 different websites, proved speeds were again very low.
Sometimes less than a quarter of Frontiers advertised speed.
Perhaps the documentation I've attached can be sent up the line to provide evidence that there is indeed a problem.
Honestly it's only going to get worse and I'm being patient trying to help work with Frontier as well as help myself on this issue.
I've attached my Excel spread sheet documenting speed measurements throughout different times of the day.
I've also included screenshots of the most recent speed degregation tonight, during peak usage time(12-6-12)
On a side note, maybe someone can forward this to Ms.Wilderotter.
In an article I read from Stop the Cap! dated August 2011 Ms. Wilderotter said quoted in bold below......

Frontier Claims Its DSL Service is Better Than Cable Broadband
Frontier’s general business plan is to provide DSL service in rural areas where it faces little or no competition, and most of Frontier’s investment has been to upgrade Verizon’s landline network to sustain 1-3Mbps DSL service, for which it routinely charges the same (or more) for standalone broadband service that its cable competitors charge for much faster speeds.But Frontier Communications CEO Maggie Wilderotter says their DSL service is better than the cable competition.“A key differentiator between our network and cable competition is that you consistently get the speed you pay for,” Wilderotter told investors on a conference call. “There’s no sharing at the local level. High demand for bandwidth-intensive applications like video are putting pressure on all wired networks. To that end, we want to make sure that we have more than enough capacity to satisfy the expectations of our customers. We’re spending capital in all parts of the network with specific emphasis in the middle mile, which will enable us to consistently deliver a quality customer experience for our customers of today and tomorrow.”

pittpete1 - Hey consistent only means things will remain the same. It doesn't say they will improve. Also note that she is talking about the middle mile, nothing is mentioned about the tail segments to the customer.

reply to pittpete1
I Know one thing, I would rather go back to sharing my 25-30mbps cable internet with the whole block, than share my lousy 2.6mbps with anyone! lol

reply to pittpete1
Heres the response email
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Peter,

Thank you for your due diligence – and I am aware of the congestion issues – and am working with our

DATA and engineering groups to work out a plan to relieve this. I am also willing to send a tech out

To make sure all is well in your home – at no charge to you. Please let me know if you want this

Set up. Again, thank you for your patience.

reply to pittpete1
Another response, looks like we are getting somewhere...
I'll keep my fingers crossed
---------------------------------------------------------------------------------- ----------------------------------
Peter – I AM working with our engineering people – I need to have something verified in Greenhaven

Monday – as my CO tech is out sick today – with any hope – there may be something we can do for

You and your neighbors but will not know until this is complete. I will certainly keep you in the loop.

I will also let Eric know what our plan will be – this all came about this morning,

Again , thanks

reply to pittpete1
Looks like my persistence is paying off......
Progress being made

---------------------------------------------------------------------------------- --------------

Good morning Peter,

Well there IS a light for you and our other customers in your area. My tech verified we can upgrade a

DS1 to a DS3 – to split between the 2 shelves in the Greenhaven remote. However – this will not happen

Overnight – as we have to find a seller for the DS3 uplink cards for the Lucent equipment. Our engineer

Is working on that today and will have date. We (my tech) then has to do some major rewiring in both

Our Hopewell office and the remote for this to work – then work with our Data group to share the traffic.

Once I have a date for the card delivery – I will have a better idea - .

Thanks again for your patience,

Gail

4:10pm on a Tuesday and I'm already experiencing packet loss. Colleges letting out is already making this worse. It may be time to try out the cable company for a month and see how that runs.

Frontier is a complete joke.

Bonk, have you contacted the techs manager?
Thats who I'm getting all my info from and by the looks of making headway.
Document the emails is all I can say.

reply to Bonka

So DS1 meaning this remote is fed with copper T1's?

reply to pittpete1
sounds like the hardware is so far out of production they have to go hunting down a seller. that's always a good sign lol

right plat..
antiquation

reply to Bonka
Well, I haven't heard anything in over a week now, so I guess I'm calling the cable company Monday to see about trying them out to see if it would be worth dumping the DSL. Price should be roughly the same and the advertised speeds are 12/1, or 20/2 with tv/phone/internet bundle, vs the 4/.77 I'm getting now, plus no annual contract. Assuming it's stable and close to the advertised speeds, Frontier can kiss my ass goodbye.

It's been at least a month now that I've been experiencing issues, and sadly I think it's been going on longer than that, I just didn't notice it as much and never looked in to the ping and traceroute testing that blatantly shows there is a problem. I should be paying a heavily reduced rate for the service I've been getting.

reply to pittpete1

I imagine a lot of the local guys are great, it's just the company backing them...not so much.

I put in my call to the cable company today and waiting for stuff to be verified, but hopefully can get it hooked up soon and give it a try. Really hoping I can move on from Frontier DSL. The local tech called today and said he still hasn't heard anything from the guys above him about the packet loss issue, which was reported to them over a week ago and been going on since early November.