DSL Service Used to Be Reliable--Now Modem Losing Sync Alot

Author	All Replies
disconnected @snet.net	DSL Service Used to Be Reliable--Now Modem Losing Sync Alot What's with AT&T DSL service this month? I have been with SBC (now AT&T) since 2005 and it was 100% reliable. Resets were predictable, usually on Sunday mornings and that's it. Over the summer, I noticed that the modem would reset on several days during the week. In the past month, it's been resetting several times a day. Today, it reset several times in an hour. In fact, a few minutes ago, just when it acquired a DSL signal again, a few seconds later, it reset again! This is in the New Milford/Brookfield area. Is anyone else having this problem in this area? It seems to be getting a lot worse this month.
	to forum · permalink · 2012-11-20 21:02:58 · (locked)

kballiaa join:2012-11-11 Barkhamsted, CT	I am having the same issues in the Barkhamsted area. We lost total phone service for 3 days following Sandy. Since service was restored DSL has been inconsistent, diagnostics show multiple CRC and FEC errors. Lost complete service this morning. Spent an hour on phone with India, with them disconnecting the call on me..
	to forum · permalink · 2012-11-21 10:57:33 · (locked)
disconnected @snet.net	I hope this is not a 'new normal' for AT&T DSL.
	to forum · permalink · 2012-11-21 16:49:08 · (locked)
disconnected @snet.net	This is starting to happen too often. I tried to watch two Youtube videos in a space of five minutes (short documentaries) and both times, the video playback stopped. I looked over and saw the broadband connection LED blinking orange on my 2Wire modem. Here's a snapshot of the Management Diagnostic Console Detailed DSL Statistics: ATM Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event Cell Header Errors: 8600 325 1 0:05:30 Loss of Cell Delineation: 0 0 0 0:00:00 DSL Link Retrains: 0 0 0 0:00:00 DSL Training Errors: 246 10 1 0:02:31 Training Timeouts: 0 0 0 0:00:00 Loss of Framing Failures: 3 0 0 2 days 11:03:39 Loss of Signal Failures: 0 0 0 0:00:00 Loss of Power Failures: 0 0 0 0:00:00 Loss of Margin Failures: 0 0 0 0:00:00 Cumulative Seconds w/Errors: 9298 501 2 0:05:02 Cumulative Sec. w/Severe Errors: 8 0 0 2 days 6:29:39 Corrected Blocks: 0 0 0 0:00:00 Uncorrectable Blocks: 14653 562 2 0:05:02 DSL Unavailable Seconds: 5967 252 24 0:02:08 ISP Connection Establishment: 1 1 1 0:01:50
	to forum · permalink · 2012-11-26 20:45:51 · (locked)
disconnected @snet.net	reply to disconnected Here is the training history. Four resets in the last 24 minutes! Training History Downstream Upstream Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs Rate Max Mgn Attn Pwr CRCs FECs Mode Vendor State Exit Code Echo VCXO Rx Gain INC Tones 2012/11/25 13:12:26 EST 1 3008 7776 7808 7808 14.3 16.0 40.2 5.0 0 0 512 1064 21.0 22.5 8.9 0 0 G.DMT Annex A ALCB 188/96 N/A -19.8 -64.1 18.9 0 2012/11/25 13:15:06 EST 1 3008 7776 7840 7840 15.0 15.0 40.2 4.9 0 0 512 1060 21.0 22.5 8.9 0 0 G.DMT Annex A ALCB 188/96 N/A -18.8 -64.7 18.9 0 2012/11/25 13:16:47 EST 1 3008 7776 7840 7840 14.4 15.0 40.2 5.0 0 0 512 1064 21.0 22.5 8.8 0 0 G.DMT Annex A ALCB 188/96 N/A -18.6 -64.7 18.9 0 2012/11/25 15:05:21 EST 1 3008 7808 7936 7936 14.3 17.0 40.2 5.0 210 0 512 1056 21.0 22.5 9.4 1 0 G.DMT Annex A ALCB 188/96 N/A -20.8 -64.6 18.9 0 2012/11/25 15:49:03 EST 1 3008 7872 7616 7616 14.1 15.0 40.1 4.8 925 0 512 1068 21.0 22.5 9.0 0 6 G.DMT Annex A ALCB 188/96 N/A -18.7 -64.4 18.9 0 2012/11/25 16:09:06 EST 1 3008 7552 7904 7904 15.2 16.0 40.0 5.7 464 0 512 1068 21.0 22.5 8.7 1 1 G.DMT Annex A ALCB 188/96 N/A -18.8 -64.7 18.9 0 2012/11/25 16:09:21 EST 1 0 0 0 0 0.0 0.0 0.0 0.0 0 0 0 0 0.0 0.0 0.0 0 0 Unknown ALCB 13/16 ERR_STATE_TIMEOUT 0.0 -57.1 0.0 0 2012/11/25 17:38:18 EST 1 3008 7808 7008 7008 15.0 13.0 40.0 4.9 1006 0 512 1068 21.0 22.5 9.0 5 6 G.DMT Annex A ALCB 188/96 N/A -18.6 -64.6 18.9 0 2012/11/25 20:33:55 EST 1 3008 6464 7040 7040 16.0 18.0 39.9 8.7 69 0 512 1064 21.0 22.5 9.4 1 0 G.DMT Annex A ALCB 188/96 N/A -19.9 -64.4 18.9 0 2012/11/26 02:06:24 EST 1 3008 6944 6752 6752 15.7 15.0 39.9 5.8 101 0 512 1064 21.0 22.5 9.3 0 0 G.DMT Annex A ALCB 188/96 N/A -19.5 -64.6 18.9 0 2012/11/26 18:13:35 EST 1 3008 6944 6944 6944 16.0 16.0 39.8 6.1 447 0 512 1064 21.0 22.5 9.4 4 2 G.DMT Annex A ALCB 188/96 N/A -18.6 -64.8 18.9 0 2012/11/26 19:04:50 EST 1 3008 7008 6944 6944 16.0 15.0 40.0 6.2 45 0 512 1064 21.0 22.5 8.9 0 0 G.DMT Annex A ALCB 188/96 N/A -19.0 -64.3 18.9 0 2012/11/26 19:52:21 EST 1 3008 7008 6720 6720 16.0 14.0 39.9 6.1 27 0 512 1064 21.0 22.5 10.8 0 0 G.DMT Annex A ALCB 188/96 N/A -19.3 -64.1 18.9 0 2012/11/26 19:53:22 EST 1 3008 6656 6656 6656 16.0 15.0 39.9 6.7 0 0 512 1064 21.0 22.5 9.0 0 0 G.DMT Annex A ALCB 188/96 N/A -19.3 -64.5 18.9 0 2012/11/26 19:55:26 EST 1 3008 6816 6816 6816 16.0 15.0 39.9 6.7 4 0 512 1068 21.0 22.5 9.0 0 0 G.DMT Annex A ALCB 188/96 N/A -24.2 -64.8 18.9 0 2012/11/26 20:01:00 EST 1 3008 6848 6880 6880 15.9 15.0 39.9 6.2 1 0 512 1064 21.0 22.5 9.0 0 0 G.DMT Annex A ALCB 188/96 N/A -17.8 -64.8 18.9 0 2012/11/26 20:08:08 EST 1 3008 6816 6688 6688 16.0 14.0 39.8 5.6 2 0 512 1064 21.0 22.5 9.1 0 0 G.DMT Annex A ALCB 188/96 N/A -22.5 -64.7 18.9 0 2012/11/26 20:13:23 EST 1 3008 6816 6848 6848 16.0 16.0 39.9 6.3 1 0 512 1068 21.0 22.5 9.0 0 0 G.DMT Annex A ALCB 188/96 N/A -18.6 -63.7 18.9 0 2012/11/26 20:19:52 EST 1 3008 6816 6816 6816 16.0 16.0 39.9 6.3 2 0 512 1064 21.0 22.5 9.1 0 0 G.DMT Annex A ALCB 188/96 N/A -18.9 -64.6 18.9 0 2012/11/26 20:24:32 EST 1 3008 6688 6720 6720 16.0 16.0 39.8 6.2 0 0 512 1064 21.0 22.5 9.1 0 0 G.DMT Annex A ALCB 188/96 N/A -18.8 -64.7 18.9 0
	to forum · permalink · 2012-11-26 20:46:02 · (locked)
Tominator join:2010-10-24 Manchester, CT	I was having the same kind of issue a while back. Do you have a phone sharing the same line? If you can hear static and popping noise on the line, call it in and report it as a phone problem, rather than a DSL problem. It may take a few calls, but the right tech can figure out a line problem. Getting a computer guy from India is just useless. And good luck.
	to forum · permalink · 2012-11-26 21:13:32 · (locked)
disconnected @snet.net	The line is quiet, as far as the phone is concerned--no audible static. No hum, no noise that would interfere.
	to forum · permalink · 2012-11-26 22:48:48 · (locked)
DrStrange Technically feasible Premium join:2001-07-23 West Hartford, CT kudos:1	reply to disconnected Just to play Devil's advocate: Did you try a different modem? Sometimes what looks like a 'phantom line problem' is caused by a modem that's beginning to fail.
	to forum · permalink · 2012-11-26 23:47:45 · (locked)
disconnected @snet.net	Even if I had a different modem (I don't), it would not work because the MAC address isn't activated at the phone company. The phone company issued this modem. It would be awfully hard to troubleshoot with a second modem as that would involve getting the phone company to deactivate the MAC address of the original modem and activate a new one. The problems were worst around 9pm this evening, peaking to one outage per minute. It seems to have settled down a bit. Will be watching it over the next few days to see how it behaves.
	to forum · permalink · 2012-11-27 01:42:26 · (locked)
meskinct Mad Scientist at Work Premium join:2002-01-07 Southbury, CT 1 edit	reply to disconnected Call and report the issue.
	to forum · permalink · 2012-11-27 07:18:32 · (locked)
nonamesleft join:2011-11-07 Manitowoc, WI	reply to disconnected Re: DSL Service Used to Be Reliable--Now Modem Losing Sync Alot You better have deep pockets if you have someone come out! Not sure if the inside wire maintenance plan would make having a tech visit cheaper though.
	to forum · permalink · 2012-12-05 10:06:00 · (locked)
disconnected @snet.net	I'm sure it's not an inside wiring problem. The outages have a pattern to them.. Tuesday and Wednesday nights around 9-11pm they become frequent--sometimes up to one reset a minute. Then the resets decrease in frequency. It's almost like they're doing something with testing or maintenance on those two nights of the week. Doesn't AT&T still have Indian 'tech support'? I used to have a number for a guy in Tier 2 support who was very helpful, but that was 6 years ago.
	to forum · permalink · 2012-12-05 22:11:46 · (locked)
nonamesleft join:2011-11-07 Manitowoc, WI Reviews: ·Callcentric ·Comcast	said by disconnected : I'm sure it's not an inside wiring problem. The outages have a pattern to them.. Tuesday and Wednesday nights around 9-11pm they become frequent--sometimes up to one reset a minute. Then the resets decrease in frequency. It's almost like they're doing something with testing or maintenance on those two nights of the week. Doesn't AT&T still have Indian 'tech support'? I used to have a number for a guy in Tier 2 support who was very helpful, but that was 6 years ago. Have you tried the att direct forums here?
	to forum · permalink · 2012-12-07 10:04:18 · (locked)
nrobot80 join:2012-12-05 Union City, GA	I live in GA and I'm having the same problem. My DSL either gets dial up slow or goes out completely. It usually happens on Tuesday around 9 PM. I've called and they've sent techs out but everything seems fine when they get there.
	to forum · permalink · 2012-12-08 01:35:46 · (locked)
disconnected @snet.net	reply to nonamesleft Have not yet tried them. I thought they were B2B or something like that. I'm only an end user. Yup, been experiencing 'dialup' speeds here too from time to time, but SpeakEasy speed tests show normal results.
	to forum · permalink · 2012-12-09 16:22:48 · (locked)
NormanS Premium,MVM join:2001-02-14 San Jose, CA kudos:9 Reviews: ·SONIC.NET ·Pacific Bell - SBC	reply to disconnected said by disconnected : Even if I had a different modem (I don't), it would not work because the MAC address isn't activated at the phone company. The phone company issued this modem. It would be awfully hard to troubleshoot with a second modem as that would involve getting the phone company to deactivate the MAC address of the original modem and activate a new one. Is this a U-verse account? Regular ADSL modems don't require MAC activation, they authenticate using PPPoE, and can be swapped at will. -- Norman ~Oh Lord, why have you come ~To Konnyu, with the Lion and the Drum
	to forum · permalink · 2013-02-19 09:08:26 · (locked)
DrStrange Technically feasible Premium join:2001-07-23 West Hartford, CT kudos:1	I have a customer here whose ISP [Netplex] uses MAC activation, but AT&T do not in this area, at least for ADSL.
	to forum · permalink · 2013-02-19 12:16:32 · (locked)
disconnected @snet.net	reply to NormanS said by NormanS: Is this a U-verse account? Regular ADSL modems don't require MAC activation, they authenticate using PPPoE, and can be swapped at will. That's good information. I'll note it. The problem occurs on certain weekday evenings only, between the hours of 6:30pm and 11:00pm. Tues/Wed are the days when this happens. I don't think a failing modem would keep such a tight schedule of when to misbehave. I've been keeping track. As you can see, as soon as it trains up, it resets again. Tonight, i was researching some part for a project, but every time I clicked on a link, I waited and looked over at the modem and it was doing another broadband connection reset: Training History Downstream Upstream Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs Rate Max Mgn Attn Pwr CRCs FECs Mode Vendor State Exit Code Echo VCXO Rx Gain INC Tones 2013/02/18 19:48:23 EST 1 3008 6944 6944 6944 15.8 16.0 39.3 5.4 1 0 512 1020 21.0 22.0 10.3 0 0 G.DMT Annex A ALCB 188/96 N/A -19.0 -64.6 18.4 0 2013/02/18 19:55:53 EST 1 3008 6912 6880 6880 15.9 16.0 39.3 5.3 6 0 512 1020 21.0 22.0 10.3 0 0 G.DMT Annex A ALCB 188/96 N/A -19.6 -64.6 18.4 0 2013/02/18 20:59:39 EST 1 3008 6944 6752 6752 16.0 15.0 39.3 5.5 27 0 512 1020 21.0 22.0 10.4 0 0 G.DMT Annex A ALCB 188/96 N/A -18.6 -64.6 18.4 0 2013/02/18 20:59:58 EST 1 0 0 0 0 0.0 0.0 0.0 0.0 0 0 0 0 0.0 0.0 0.0 0 0 G.DMT Annex A ALCB 74/35 N/A -18.8 -64.6 18.4 0 2013/02/18 21:00:39 EST 1 3008 6816 6848 6848 15.6 16.0 39.3 5.5 0 0 512 1020 21.0 22.0 10.3 0 0 G.DMT Annex A ALCB 188/96 N/A -20.8 -64.9 18.4 0 2013/02/18 21:02:29 EST 1 3008 7040 7040 7040 16.0 16.0 39.3 5.8 0 0 512 1020 21.0 22.0 10.3 0 0 G.DMT Annex A ALCB 188/96 N/A -18.0 -64.5 18.4 0 2013/02/19 11:58:32 EST 1 3008 6784 7072 7072 16.0 16.0 39.3 5.7 606 0 512 1020 21.0 22.0 11.9 1 1 G.DMT Annex A ALCB 188/96 N/A -19.6 -64.6 18.4 0 2013/02/19 11:59:18 EST 1 3008 7456 7488 7488 14.8 15.0 40.3 5.0 0 0 512 1012 21.0 22.5 10.7 0 0 G.DMT Annex A ALCB 188/96 N/A -19.5 -64.5 18.9 0 2013/02/19 18:20:52 EST 1 3008 7296 6976 6976 14.6 16.0 40.3 4.8 778 0 512 1008 21.0 22.5 11.2 1 2 G.DMT Annex A ALCB 188/96 N/A -19.4 -64.0 18.9 0 2013/02/19 18:40:08 EST 1 3008 7424 7296 7296 14.6 16.0 40.0 5.1 208 0 512 1008 21.0 22.5 11.1 1 2 G.DMT Annex A ALCB 188/96 N/A -18.7 -64.5 18.9 0 2013/02/19 18:48:08 EST 1 3008 7296 7104 7104 15.1 16.0 40.0 5.2 74 0 512 1016 21.0 22.5 11.6 0 1 G.DMT Annex A ALCB 188/96 N/A -21.6 -64.5 18.9 0 2013/02/19 19:03:08 EST 1 3008 7328 7200 7200 15.2 16.0 40.0 5.1 131 0 512 1008 21.0 22.5 10.6 1 1 G.DMT Annex A ALCB 188/96 N/A -19.7 -64.1 18.9 0 2013/02/19 19:12:28 EST 1 3008 7232 7104 7104 15.6 16.0 40.0 5.5 78 0 512 1008 21.0 22.5 10.6 0 0 G.DMT Annex A ALCB 188/96 N/A -19.1 -64.4 18.9 0 2013/02/19 19:12:47 EST 1 0 0 0 0 0.0 0.0 0.0 0.0 0 0 0 0 0.0 0.0 0.0 0 0 G.DMT Annex A ALCB 74/35 N/A -17.7 -63.8 18.9 0 2013/02/19 19:16:08 EST 1 3008 6752 6816 6816 16.0 16.0 40.0 5.9 29 0 512 1012 21.0 22.5 10.4 1 1 G.DMT Annex A ALCB 188/96 N/A -18.2 -64.8 18.9 0 2013/02/19 19:17:18 EST 1 3008 6976 6976 6976 15.8 16.0 40.0 5.9 11 0 512 1012 21.0 22.5 10.6 0 0 G.DMT Annex A ALCB 188/96 N/A -19.0 -64.7 18.9 0 2013/02/19 19:22:38 EST 1 3008 7136 7136 7136 15.6 16.0 40.0 5.6 48 0 512 1012 21.0 22.5 10.8 0 0 G.DMT Annex A ALCB 188/96 N/A -20.1 -64.3 18.9 0 2013/02/19 19:23:38 EST 1 3008 7104 7104 7104 15.7 15.0 40.0 5.5 1 0 512 1008 21.0 22.5 10.8 0 0 G.DMT Annex A ALCB 188/96 N/A -18.7 -64.3 18.9 0 2013/02/19 19:24:28 EST 1 3008 7008 7040 7040 15.6 15.0 40.0 5.5 0 0 512 1008 21.0 22.5 10.6 0 0 G.DMT Annex A ALCB 188/96 N/A -20.2 -63.9 18.9 0 2013/02/19 19:28:39 EST 1 3008 6688 7072 7072 16.0 16.0 40.0 7.6 1 0 512 1012 21.0 22.5 10.5 0 0 G.DMT Annex A ALCB 188/96 N/A -18.9 -64.4 18.9 0
	to forum · permalink · 2013-02-19 19:32:31 · (locked)
disconnected @snet.net	I think I can conclude that the other thread about DSL has gone down completely, has the cause and solution to this problem. A card in the remote terminal failed this week. It may have been failing intermittently for the last 3 months and finally went full failure on Wed morning. It's been replaced and DSL service has been rock solid since.
	to forum · permalink · 2013-02-22 04:48:13 · (locked)

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Re: DSL Service Used to Be Reliable--Now Modem Losing Sync Alot