dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3442
share rss forum feed

Sakki54

join:2012-11-20
Tyler, TX
Reviews:
·Suddenlink

[Connectivity] Terrible Ping during downloads/games

I have Suddenlink 15/2 in Tyler, TX and the past couple of weeks at ~6:30-10:30 any time I try and download a file or try and play a game my ping goes from 13 to 300+ and my speed goes to about 1.5 to 3mbps regardless of what I'm doing.

I've had many problems with Suddenlink before over connectivity and speed but this is the first time I've had ping problems.



shelby10763

join:2005-03-12
Greenville, NC

I'd start with your router. Have you connected your PC to directly to the modem and tried replicate the issue?


Sakki54

join:2012-11-20
Tyler, TX

Yes. It'll do this router or not.



shelby10763

join:2005-03-12
Greenville, NC

In my experiences, it sounds like it could be a network issue. You'll need to call in for them to come out to troubleshoot the issue.



moldypickle

join:2009-01-04
Haughton, LA
kudos:2

Run a smokeping for a couple days to gather up some info


Sakki54

join:2012-11-20
Tyler, TX

»/r3/smokeping.···8848e7a4

Normally it's better than 100ms, and I'm assuming NY is having problems?


Moostang

join:2009-03-24
Tyler, TX
reply to Sakki54

Looks like the high latency is not all the time. When you experience the problem how are your pings to your gateway? Have you ran any traces while the pings are high to determine where the latency starts?



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
reply to Sakki54

The actual average ping doesn't matter so much in the smokeping. What you are looking for in your case is evidence that you have a congested node (or other problem on the cable side). If you watch the times when your pings start to spike, you'll notice that it's "prime time", or when everyone else is getting on.

See if you can get SDL3Tech here on the forums to look into it for you. Possible it could be a network setting issue.
--
30/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


Sakki54

join:2012-11-20
Tyler, TX
Reviews:
·Suddenlink
reply to Moostang

Tracing route to youtube.com [74.125.227.4]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms READYSHARE [10.0.0.1]
2 357 ms 336 ms 291 ms 10.248.128.1
3 700 ms 500 ms 251 ms 173-219-246-110-link.sta.suddenlink.net [173.219
.246.110]
4 167 ms 220 ms 223 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48
]
5 173 ms 182 ms 179 ms dllsosr01-10gex1-1.tex.sta.suddenlink.net [66.76
.30.30]
6 218 ms 214 ms 201 ms 72.14.223.10
7 196 ms 227 ms 229 ms 72.14.233.77
8 254 ms 246 ms 259 ms 216.239.47.54
9 241 ms 258 ms 270 ms dfw06s03-in-f4.1e100.net [74.125.227.4]

Tracert to YT during a high ping time. Could a bad DNS server cause this? (10.0.0.1 is my router)


Moostang

join:2009-03-24
Tyler, TX
reply to Sakki54

2 357 ms 336 ms 291 ms 10.248.128.1

Hop 2 shows the problem. This hop is the suddenlink side of your connection and shows latency between your network and suddenlinks. When this hop shows high latency it usually means that the node is out of bandwidth or you are using all the bandwidth that your modem is configured for.


Sakki54

join:2012-11-20
Tyler, TX

Since I know it's not my modem's bandwidth, what should my next step be?



moldypickle

join:2009-01-04
Haughton, LA
kudos:2

Get sdltech in here to check your line for you.



S1R1US

join:2002-08-25
Clearwater, FL
reply to Sakki54

said by Sakki54:

I have Suddenlink 15/2 in Tyler, TX and the past couple of weeks at ~6:30-10:30 any time I try and download a file or try and play a game my ping goes from 13 to 300+ and my speed goes to about 1.5 to 3mbps regardless of what I'm doing.

I've had many problems with Suddenlink before over connectivity and speed but this is the first time I've had ping problems.

Ping aside, are there any other particular changes in your online experience you can describe as a result of downloading/gaming? Some examples might include: increased YouTube buffering, slow loading of basic pages such as gmail, lower than normal speed tests, etc

Sakki54

join:2012-11-20
Tyler, TX

Dl speed goes from 15 down to 2-4 during this time regardless of what I'm doing, and YouTube is insanely slow. Everything else works normally.



S1R1US

join:2002-08-25
Clearwater, FL

Apologies if you mentioned already and I missed it, but which game are you playing and through which device/console on your network?


Sakki54

join:2012-11-20
Tyler, TX

Any Multiplayer game on PC.



S1R1US

join:2002-08-25
Clearwater, FL

You mentioned that even just general downloading (while no gaming is occurring) is impacted between 6:30 and 10:30 right? So tonight between that time you could bypass any external equipment, reset your modem, and run a few speed tests and confidently expect the same consistent poor result?



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

I'm not sure if you understand how a smokeping works Sirius, but it pings to the modem, not your router or computer. With that information alone you can clearly see the latency issue and that it is not her home network.

Sakki, were you able to get ahold of sdl l3tech here on the forums yet?


jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to Sakki54

Try ping plotter to see where the congestion is happening. It's a great tool.

And Smokeping just pings and IP address for an extended amount of time. The IP address is usually the inbound interface on your router (or PC if no router), not the actual modem itself.

My bet is an overutilized trunk link from the node. Network congestion (from overutilization) is what normally causes high ping times as the packet has to sit in the buffer for it's turn.



S1R1US

join:2002-08-25
Clearwater, FL
reply to moldypickle

@moldypickle: Firstly, awesome handle haha. Secondly, even better avatar lol.

I actually only skimmed posted that weren't his. I was asking clarifying questions because often times there are details or order of things that weren't necessarily performed how they were initially explained, or were perceived to have been done but not. A lot of issues can have distractions in the details that appear like they're patterns associated with the problem, when in reality it's a pattern of the user. So for example, I'm most often on the computer between these times as well, 6-10p. If I'm going to notice a problem I'm going to notice it then. It very well could have began much earlier in the day, or doesn't even have a pattern to the times, except when I try using the connection. Also, I like to ask a lot of clarifying questions because eventually I'll get to other things like do you use torrents? Do you have uploads throttled? Do your phones have wifi access? If so, do you have any settings with G+ or Facebook that autosync your photos? etc. I have a problem at least 2-3 times a week when I come home. It turns out it's because my Galaxy S3 literally maxes out my upload bandwidth because any videos I've taken during the day/week are getting synced to my G+ and Facebook accounts. It's all transparent to me because it's happening in the background. Simple fix, but one of those details most will never uncover without asking.


Sakki54

join:2012-11-20
Tyler, TX
Reviews:
·Suddenlink

Torrents: Rarely
Throttles: None on my end, idk about if Suddenlink is throttling though
Phones: Yes, though the only auto-upload is when my iPhone is plugged in to my computer, which is rare, and it's through Dropbox

I know that it's this specific time as we had all thanksgiving off last week and I pretty much no-lifed Black Ops 2 and this was the only time I had any problems with anything, also I'm going to be away tonight so I can't do any checks but tomorrow I will. How would I bypass the modem, if that's possible. I have phone & net with suddenlink and it comes in as a coaxial and neither my computer nor router can use a coaxial.

@moldypickle I sent him a message but no reply yet.

@jdmm72 Wouldn't a tracert during the problematic time say the same thing?



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink
reply to jdmm72

said by jdmm72:

The IP address is usually the inbound interface on your router (or PC if no router), not the actual modem itself.

I can run smokepings all day w/ everything powered down except the modem. Has always worked that way for me /shrug

jdmm72

join:2002-02-12
Nitro, WV

My modem gets a 10.x.x.x address. That is a private address and can't be used on the internet. My router gets the public IP address.



S1R1US

join:2002-08-25
Clearwater, FL
reply to Sakki54

Okay cool. Torrents can be the devil when it comes to user experience if the connection is getting maxed heh.

As far as throttling by the ISP, I don't know if SL does that or not but if they do I think it's a least safe to say it's not relevant as far as your ping results go. Throttling should just be limiting how much bandwidth you're capable of using. I would think a bad ping is stemming from something else.

I think I've missed something somewhere so I apologize if I'm making you be repetitive. What were you referencing your computer & router not having an actual coax connection for?


jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to Sakki54

Excessive uploads will limit the download connection. Connections to backup services like Carbonite, Mozy, or Crashplan will kill your connection during the initial upload. Torrent uploads are the same way too, your upload is like 2Mbps, can be saturated easily.


Sakki54

join:2012-11-20
Tyler, TX
reply to S1R1US

You asked me to try and bypass the hardware and I was saying I couldn't.

@jdmm72 It's called your 'Local IP Address'. Mine is normally 192.168.1.1 but it switches every now and then between 10.0.0.1 and 172.0.0.1


jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink

said by Sakki54:

You asked me to try and bypass the hardware and I was saying I couldn't.

@jdmm72 It's called your 'Local IP Address'. Mine is normally 192.168.1.1 but it switches every now and then between 10.0.0.1 and 172.0.0.1

The 10.x.x.x is not on my network, it is on SL's network, it sometimes shows up in traceroutes, but not always. My local is in the 10.x.x.x network but that is after NAT, SL's 10.x.x.x network is before NAT.


S1R1US

join:2002-08-25
Clearwater, FL
reply to Sakki54

said by shelby10763:

I'd start with your router. Have you connected your PC to directly to the modem and tried replicate the issue?

said by Sakki54:

Yes. It'll do this router or not.

I guess this is where I'm getting thrown off. You mentioned not being able to bypass equipment because your router and computer don't have a coax hookup. Part of the troubleshooting that's been suggested is to eliminate your router as a factor at the very least, but talking about not being able to bypass it somewhat contradicts what you said originally. Or maybe I'm misunderstanding.

said by Sakki54:

You asked me to try and bypass the hardware and I was saying I couldn't.

The modem would be connected to your computer not through coax but ethernet so that shouldn't be an issue. Can you connect your modem directly to your computer for 24-48 hours and report back?

Sakki54

join:2012-11-20
Tyler, TX

When you said bypass equipment I took it as to not use the modem. And I'm 100% sure it's not my router as A) it does this router or not B) it shows 1ms ping to my router on the tracert



S1R1US

join:2002-08-25
Clearwater, FL

2 edits

I don't doubt the router isn't a factor, but as far as troubleshooting goes it's 100 times better to diagnose when a router isn't involved. Your router could be fine but your roommates cell phone could be doing massive updates every time they're home and you not know it. That might not even cause a problem, but just as an example. Having unnecessary devices bypassed is simply the smartest way to start and continue troubleshooting.

In my opinion, replicating the issue while the router is bypassed is great and all, but is not thorough enough. It needs to be left bypassed until the problem is identified. Even if the problem were very clearly outside of your home connection, I still suggest bypassing equipment until the issue is fixed.

said by Sakki54:

@moldypickle I sent him a message but no reply yet.

Any reply from Pete Abel yet? If not, maybe reply publicly letting him know to look out for another new PM from you?

»Review of Suddenlink by Sakki54