US Cable Support > Suddenlink > [Connectivity] Terrible Ping during downloads/games

[Connectivity] Terrible Ping during downloads/games

I'd start with your router. Have you connected your PC to directly to the modem and tried replicate the issue?

Yes. It'll do this router or not.

In my experiences, it sounds like it could be a network issue. You'll need to call in for them to come out to troubleshoot the issue.

Run a smokeping for a couple days to gather up some info

»/r3/smokeping.···8848e7a4

Normally it's better than 100ms, and I'm assuming NY is having problems?

reply to Sakki54
Looks like the high latency is not all the time. When you experience the problem how are your pings to your gateway? Have you ran any traces while the pings are high to determine where the latency starts?

reply to Sakki54
The actual average ping doesn't matter so much in the smokeping. What you are looking for in your case is evidence that you have a congested node (or other problem on the cable side). If you watch the times when your pings start to spike, you'll notice that it's "prime time", or when everyone else is getting on.

See if you can get SDL3Tech here on the forums to look into it for you. Possible it could be a network setting issue.
--
30/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

reply to Moostang
Tracing route to youtube.com [74.125.227.4]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms READYSHARE [10.0.0.1]
2 357 ms 336 ms 291 ms 10.248.128.1
3 700 ms 500 ms 251 ms 173-219-246-110-link.sta.suddenlink.net [173.219
.246.110]
4 167 ms 220 ms 223 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48
]
5 173 ms 182 ms 179 ms dllsosr01-10gex1-1.tex.sta.suddenlink.net [66.76
.30.30]
6 218 ms 214 ms 201 ms 72.14.223.10
7 196 ms 227 ms 229 ms 72.14.233.77
8 254 ms 246 ms 259 ms 216.239.47.54
9 241 ms 258 ms 270 ms dfw06s03-in-f4.1e100.net [74.125.227.4]

Tracert to YT during a high ping time. Could a bad DNS server cause this? (10.0.0.1 is my router)

reply to Sakki54
2 357 ms 336 ms 291 ms 10.248.128.1

Hop 2 shows the problem. This hop is the suddenlink side of your connection and shows latency between your network and suddenlinks. When this hop shows high latency it usually means that the node is out of bandwidth or you are using all the bandwidth that your modem is configured for.

Since I know it's not my modem's bandwidth, what should my next step be?

Get sdltech in here to check your line for you.

reply to Sakki54

Dl speed goes from 15 down to 2-4 during this time regardless of what I'm doing, and YouTube is insanely slow. Everything else works normally.

Apologies if you mentioned already and I missed it, but which game are you playing and through which device/console on your network?

Any Multiplayer game on PC.

You mentioned that even just general downloading (while no gaming is occurring) is impacted between 6:30 and 10:30 right? So tonight between that time you could bypass any external equipment, reset your modem, and run a few speed tests and confidently expect the same consistent poor result?

I'm not sure if you understand how a smokeping works Sirius, but it pings to the modem, not your router or computer. With that information alone you can clearly see the latency issue and that it is not her home network.

Sakki, were you able to get ahold of sdl l3tech here on the forums yet?

reply to Sakki54
Try ping plotter to see where the congestion is happening. It's a great tool.

And Smokeping just pings and IP address for an extended amount of time. The IP address is usually the inbound interface on your router (or PC if no router), not the actual modem itself.

My bet is an overutilized trunk link from the node. Network congestion (from overutilization) is what normally causes high ping times as the packet has to sit in the buffer for it's turn.

reply to moldypickle
@moldypickle: Firstly, awesome handle haha. Secondly, even better avatar lol.

I actually only skimmed posted that weren't his. I was asking clarifying questions because often times there are details or order of things that weren't necessarily performed how they were initially explained, or were perceived to have been done but not. A lot of issues can have distractions in the details that appear like they're patterns associated with the problem, when in reality it's a pattern of the user. So for example, I'm most often on the computer between these times as well, 6-10p. If I'm going to notice a problem I'm going to notice it then. It very well could have began much earlier in the day, or doesn't even have a pattern to the times, except when I try using the connection. Also, I like to ask a lot of clarifying questions because eventually I'll get to other things like do you use torrents? Do you have uploads throttled? Do your phones have wifi access? If so, do you have any settings with G+ or Facebook that autosync your photos? etc. I have a problem at least 2-3 times a week when I come home. It turns out it's because my Galaxy S3 literally maxes out my upload bandwidth because any videos I've taken during the day/week are getting synced to my G+ and Facebook accounts. It's all transparent to me because it's happening in the background. Simple fix, but one of those details most will never uncover without asking.