dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3
share rss forum feed


PR Guy

@74.198.165.x
reply to Rogers_Chris

Re: Rogers secretely removes $50 Max Charge on Rocket Hub

Chris, what is your email for a private message? I have also received a rocket hub bill that had me reaching for 911 and my heart attack medicine.


effram

join:2012-11-01
Orangeville, ON

I had to talk to 3 different people before I was able to get someone who understood that I had never received either a bill message or an email informing me of the overage policy change.

The first guy just plain hung up on me. The second person told me that I should be happy because clearly the $50 max overage caps I had been paying were billing errors and by rights I should have paid way more than that. The last person I talked to actually checked my file and because she was unable to verify that I had been informed of any billing changes, she was able to credit the overages for that month.

Hopefully this is resolved now. All I know is that I certainly will try to use the least amount of data possible for the duration of my 2 year contract.



hm

@videotron.ca

said by effram:

Hopefully this is resolved now. All I know is that I certainly will try to use the least amount of data possible for the duration of my 2 year contract.

Ah I understand why the mouthpiece is here now. To keep people locked in contracts?

effram, this is considered a "material change in service" for which you can cancel your contract w/o penalty.

Even if you go to the CCTS they should work this out so that your contract is cancelled, if you so wish, due to the nature of the contractual change to the terms, usage and most importantly billing & costs to you.

Might be in your best interest still to go to the CCTS to get rid of this contract.
Expand your moderator at work

jumpingryan

join:2008-07-27
Pembroke, ON
reply to effram

Re: Rogers secretely removes $50 Max Charge on Rocket Hub

said by effram:

I had to talk to 3 different people before I was able to get someone who understood that I had never received either a bill message or an email informing me of the overage policy change.

The first guy just plain hung up on me. The second person told me that I should be happy because clearly the $50 max overage caps I had been paying were billing errors and by rights I should have paid way more than that. The last person I talked to actually checked my file and because she was unable to verify that I had been informed of any billing changes, she was able to credit the overages for that month.

Hopefully this is resolved now. All I know is that I certainly will try to use the least amount of data possible for the duration of my 2 year contract.

That seems to be the way... Claim to the government you are providing great Internet to everyone, but make it so the customer can't afford to use it... Suck their bank accounts dry if the customer does.... And ensure you do as little as possible to bring in regulated options like dsl, cable, or fibre.

effram

join:2012-11-01
Orangeville, ON

For those wondering if the CCTS will even take on this kind of dispute, I received an email from them that said this:

We have received your complaint XXXXXXXXXXXXXX and hereby advise you that your complaint falls within the scope of our mandate and will be processed in accordance with our Procedural Code (the “Code”), which can be found at: »www.ccts-cprst.ca/en/documents/p···ral-code
Emphasis added by me. I'm interested in how this process will play out...


shrug

@videotron.ca

I would like to see a group of people do it together as well.

Very possible they will treat this as a group anyhow to keeps Rogers costs lower. After-all is it run by the same industry you are filing against.



J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

said by shrug :

I would like to see a group of people do it together as well.

Very possible they will treat this as a group anyhow to keeps Rogers costs lower. After-all is it run by the same industry you are filing against.

Rogers knows that only the minority of people, such as the users here, are going to do anything about it. The other 99% of the people that get screwed just ask take it up the rear end.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


shrug

@videotron.ca

said by J E F F:

said by shrug :

I would like to see a group of people do it together as well.

Very possible they will treat this as a group anyhow to keeps Rogers costs lower. After-all is it run by the same industry you are filing against.

Rogers knows that only the minority of people, such as the users here, are going to do anything about it. The other 99% of the people that get screwed just ask take it up the rear end.

I wouldn't say 99%. if we review what has been stated here, Rogers is playing a game of "we don't have to, but we love you and will wipe the bill and put you on another contract".

So they are playing their loved customers as total idiots. And personally I think These vultures at rogers will win when the average person doesn't know better.

If these people were indeed in contracts, and not month-to-month, the better route to go is a class-action.