reply to Aranarth
Re: Idiot users... I hear your pain. Although I was supporting for a Telco ISP, towards the end of my time there, I kept track of my calls during the day. This was in the days of Dialup. DSL was just being deployed.
35 to 40% were password issues, depending upon the day. Or so it seemed.
Would usually give them the call letters of the local classic rock station. So a lot had 923kgon for a password.