CXM_SplicerLooking at the bigger picturePremium
join:2011-08-11
NYC
kudos:1 Reviews:
 ·Verizon FiOS
| reply to TOM259
Re: Verizon not going to replace copper damaged by Sandy I completely agree with you and I don't think what they are doing should be legal. There are thousands of other customers in your position who are (were) still on copper because they have already refused FIOS... they want to keep their copper for various reasons. This is Verizon's way to force you on to the more profitable network where you will be treated to a barrage of junk mail, contracted door to door sales-people, & phone calls to upgrade your service to the latest triple play offering (if you aren't getting enough of it now). While they will
I really wouldn't have a problem with what they are doing IF:
- FIOS was reliable in a power failure. By reliable I mean indefinitely, powered by the generators in the CO. As everyone now knows, an 8 hour backup battery doesn't cut it.
- There was some guarantee of quality of service and repair time. There used to be regulations that provided these for POTS through the state PSC's.
You will hear many people in here (some of them shareholders) explaining that 'This is progress and you should just get with the program' using various rhetoric. Sorry, they are all wrong; it is not PROGRESS to force people to an inferior service for the sake of profitability. I am glad you notified the FCC and would also encourage you to notify your State Atty. general and the NJ PSC. I have been telling people to file a complaint with the NY Atty general and the PSC despite the fact that I could be fired for doing so. I hope this turns out in your favor but I don't have a lot of hope; most business today are forgoing quality for higher profits... it is a trend they are being allowed to get away with. |
