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hudiat
join:2011-10-13

hudiat to kpossible

Member

to kpossible

Re: Apology from WOW received via email tonight

I'm suspicious of the timing. Why did it take weeks before we got this?

I appreciate the effort, but send it out on a day when everyone will ignore it heading into a long holiday weekend.

We give thanks we can serve you as a customer? Then why haven't they fixed the issues going on for months. Just under a billion dollars can go a long way and fixing on going video issues should have been more important than buying knology.

She apologizes for the billing and bad support, but no mention of the actual service issues on going.

ghgard
@ohioindemnity.com

ghgard

Anon

I agree, they need to apologize for the down-time over the past few days and offer everyone some sort of a credit (free ppv or bill credit). I have been very frustrated with the service over the past few months.