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to kpossible
Re: Apology from WOW received via email tonightI'm suspicious of the timing. Why did it take weeks before we got this?
I appreciate the effort, but send it out on a day when everyone will ignore it heading into a long holiday weekend.
We give thanks we can serve you as a customer? Then why haven't they fixed the issues going on for months. Just under a billion dollars can go a long way and fixing on going video issues should have been more important than buying knology.
She apologizes for the billing and bad support, but no mention of the actual service issues on going. |