Topic 'Re: [OUTAGE REPORT] 11/21/2012 10h15AM' in forum 'TekSavvy' - dslreports.com

Re: [OUTAGE REPORT] 11/21/2012 13h40

Thu, 22 Nov 2012 00:23:18 EDT

atif posted : Can I get an update for my ticket.. I have it posted in the direct forum...i am at buroak and mccowan

My internet has been down since morning and it is STILL DOWN.... Ticket was opened around noon and I still dont have ananswer as to what the issue is?

I have the same problem.. Lights on getting an IP and cant ping the default gateway.. A quick wireshark capture shows i am not getting any arp responses from tek savvy side

Here is the link to the ticket »[Cable] Service down

Re: [OUTAGE REPORT] 11/21/2012 13h40

Wed, 21 Nov 2012 17:53:18 EDT

TSIElizabeth posted :

said by rltan:

Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open

I am at another location and cant do a tracert to my home IP just loops

When was your ticket opened? If you are looking for an update feel free to post your account info in the direct forum.

Re: [OUTAGE REPORT] 11/21/2012 13h40

Wed, 21 Nov 2012 17:33:48 EDT

rltan posted : Buroak Kennedy Light On! Getting IP but no Internet. since Morning. Have a Ticket Open

I am at another location and cant do a tracert to my home IP just loops

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

Wed, 21 Nov 2012 17:31:05 EDT

TSIElizabeth posted :

said by Wendell999 :

All the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm.

If this has not resolved for you please post in the direct forum so we can look into it.

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

Wed, 21 Nov 2012 15:28:31 EDT

anon posted : All the modem lights are on but no Internet in Markham (16th and Kennedy at 2:30pm.

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

Wed, 21 Nov 2012 14:12:41 EDT

anon posted : We are currently out in barrhaven. We posted in direct forum!

Re: [OUTAGE REPORT] 11/21/2012 13h40

Wed, 21 Nov 2012 13:55:46 EDT

anon posted : just back on here in Barrhaven

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

Wed, 21 Nov 2012 13:33:48 EDT

TSI Martin posted : Hello,

Edit : This just in... Possible routing issue in Markham... see initial post.

Not to dismiss your issue, but we haven't really had reports of issues in Markham.

If you could please post in the »TekSavvy Direct forum & we can take a closer look.

Thanks,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

Wed, 21 Nov 2012 13:19:38 EDT

anon posted : I still think there is an outage in certain areas. I'm in Markham (McCowan and Denison area) and have had no Internet all morning. Rebooted modem, etc. Still nothing.
Teksavvy Cable Internet Customer

Re: [OUTAGE REPORT] 11/21/2012 10h15AM

Wed, 21 Nov 2012 10:15:15 EDT

TSI Martin posted : Bump. Update!

Re: [OUTAGE REPORT] 11/21/2012 08H00

Wed, 21 Nov 2012 07:59:21 EDT

TSI Outages posted : Bump.. updated

Re: [OUTAGE REPORT] 11/20/2012 11H00

Tue, 20 Nov 2012 14:24:54 EDT

TSI Keith posted : Glad to hear it has come back for you. Thanks for confirming!

Re: [OUTAGE REPORT] 11/20/2012 11H00

Tue, 20 Nov 2012 14:24:20 EDT

TSI Keith posted : Definitely if you have any more issues after work post in the direct forum here: »TekSavvy Direct and let us know. If you can see the lights on the modem react to the outage this is usually not related to a DHCP issue.
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Re: [OUTAGE REPORT] 11/20/2012 11H00

Tue, 20 Nov 2012 14:16:33 EDT

MarkL posted : Mine was down here (Kanata, Morgan's Grant) this morning and I opened a ticket around 9:30.

Just got home at 2 and it's up.. looks like it maybe came back at 1:30pm judging by the modem log.

Re: [OUTAGE REPORT] 11/20/2012 11H00

Tue, 20 Nov 2012 13:17:54 EDT

Sanek posted :

said by TSI Outages:

Hello

We are experiencing a DHCP outage in Kanata, ON. We do have a master ticket opened for this issue and are working to have it resolved ASAP.

Thank you,
Keith

Not sure if this is the same issue as my modem got disconnected, then reconnected and now disconnected again (I saw it lose sync and abort one channel at a time).

I'm currently working, so I quickly swapped to my secondary Rogers connection (which is working just fine at the moment). I can't debug further at the moment, but will switch back in the evening if the problem is still occurring.

I'm in Kanata, ON, at Goldridge/Kanata Ave.

[OUTAGE REPORT] 11/21/2012 13h40

Tue, 20 Nov 2012 11:04:50 EDT

TSI Outages posted : Hello

**update** 11/21/2012 13h40

Possible routing issue in Markham. We are currently aware & investigating.