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yu130960

join:2005-08-03
Stouffville, ON
reply to condor11

Re: Upgrading Firmware on Thompson DCM475

I ended up making the trek down to see Teddy Boom and got my DCM475 modem flashed today to 2.16.

My problem was actually that in the computer parameters for the modem, the "Computers Detected by Modem" would go to 0 and the modem would take 10 seconds to refind the computer and go back online. It would happen at least a couple times of day.

Not sure if the flash is going to help, but I will keep the thread posted to see the results over the next few days.


mlord

join:2006-11-05
Nepean, ON
kudos:13
Reviews:
·Start Communicat..
·TekSavvy Cable

Good to hear you got it updated.

So at this point, do we have anyone else down in North Toronto area that needs this done? Or have the rest of you also now found alternatives?

If there were a group of three or more of you, it would like be worth your while for me to mail you the flashing rig, and get it back again from you afterwards.

Otherwise I'll just dismantle it and re-use the parts for something else someday.

Cheers


DL

join:2012-11-23
Markham, ON

I'm in Markham (North Toronto). Add me to the group wanting to do this. If not many people still need to do this around this area I might try and track down Teddy Boom and see if he can do it for me.

These reboots are driving me nuts.



yu130960

join:2005-08-03
Stouffville, ON
reply to mlord

Well it has been a couple days and the Event logs on my DCM475 are still clear which is a first.

Also, the connection has been solid since I came home and plugged it in (48 hours and counting). I will report back in a few more days to be conclusive but it seems that 2.16 solved my odd "computer detected 0" drop outs.

Thanks to Teddy Boom and mlord for providing a fix. They should get something from Teksavvy as I was on the verge of going back to Rogers.



yu130960

join:2005-08-03
Stouffville, ON
reply to DL

said by DL:

I'm in Markham (North Toronto). Add me to the group wanting to do this. If not many people still need to do this around this area I might try and track down Teddy Boom and see if he can do it for me.

These reboots are driving me nuts.

Next time you get the drop out, login to the modem 192.168.100.1 and check the "Computers Detected by Modem".

DL

join:2012-11-23
Markham, ON

said by yu130960:

Next time you get the drop out, login to the modem 192.168.100.1 and check the "Computers Detected by Modem".

I've only seen it say 1, which I'm guessing is my router.
What do you think is happened?

I've seen the errors in the event log that others in this and other threads are mentioning about the DHCP FAILED.
I also see:
SYNC Timing Syncronization failure - Loss of Sync
UCD invalid or channel unusable
No UCDs Recieved - Timeout

I wish I would have looked into the rebooting earlier as my 1yr warranty with Techsavvy ended in July.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Which firmware do you currently have?


DL

join:2012-11-23
Markham, ON

STAC.02.08



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Please post in the »TekSavvy Direct forum with your account info.

Martin


DL

join:2012-11-23
Markham, ON

said by TSI Martin:

Please post in the »TekSavvy Direct forum with your account info.

Martin

Posted. Thanks.


yu130960

join:2005-08-03
Stouffville, ON

Does Techsavvy have a policy on replacing these DCM475 2.08 modems that are acting up and out of warranty?


DL

join:2012-11-23
Markham, ON

They are exchanging mine.

The modem was purchased from them though.


mlord

join:2006-11-05
Nepean, ON
kudos:13

What are they doing with the (perfectly good if updated) old one?



yu130960

join:2005-08-03
Stouffville, ON
reply to DL

said by DL:

They are exchanging mine.

The modem was purchased from them though.

Glad you got some help. Curious as to what you are going to get (DCM476??).

I figure spending the $10 to Teddy Boom or mlord is better to keep a perfectly good modem out of the landfill.


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:20
reply to mlord

said by mlord:

What are they doing with the (perfectly good if updated) old one?

We'd all love to know this

Somebody told me they send them back to the distributor to get upgraded, but I'm not sure if I believe it. Nobody has offered to sell any to me, I know that
--
electronicsguru.ca

DL

join:2012-11-23
Markham, ON

I would think they will send me an updated one and send mine out to be updated.

I doubt they would send me a different model since it's the DCM475 i purchased from them.


DL

join:2012-11-23
Markham, ON
reply to yu130960

said by yu130960:

Does Techsavvy have a policy on replacing these DCM475 2.08 modems that are acting up and out of warranty?

Looks like they do. This is their reply:

You should be getting a DCM475 STAC.02.16 to replace the 02.08. Due to warranty expiring on current modem the new modem will not come with any warranty.


gatogordo

@teksavvy.com

Mine expired in June and their reply to me was to find Teddy Boom and get the firmware upgraded through him - so I don't think they have a policy. I mentioned that other customers were being upgraded but mine is apparently too far out of warranty. (June instead of July). All I can say is wow, tech support second to none.


mlord

join:2006-11-05
Nepean, ON
kudos:13
reply to DL

I read that as saying they don't update the old ones.



yu130960

join:2005-08-03
Stouffville, ON
reply to yu130960

Well it has been a week since I plugged in my Teddy Boom flashed DCM475 (flashed to 2.16) and no drop outs at all. It solved my problems and I love my Teksavvy service again. Like I said I was prepared to go back to Rogers as the drop outs were so annoying.

Nice to see that Teksavvy is trying to help people out (even outside of warranty), but for $10 (if you are close to mlord or Teddy Boom) it is just worth getting it done.

Thanks to mlord and Teddy Boom for hacking up a solution when no one else would.


tgunny

join:2011-04-20
Nepean, ON

I too got my DCM475 firmware upgraded this weekend at mlord's and I have no more dropped connections. Thank you again mlord! I think mlord and Teddy Boom deserve many kudos for this. And I hope Teksavvy recognize and acknowledge the amount of help they are getting from the community.