IscreamPremium
join:2009-02-17
New York, NY
kudos:5 Reviews:
 ·Verizon FiOS
| reply to Nick3CX
Re: [CallCentric] Recommended settings for 3CX can be problemati Hi Nicky, I've been contacted (via PM - this is DSLR's instant messaging) by DBOD who passed to me your message and I've already replied back to him (although the PM status shows that he's not yet read it).
I've also forwarded that message to our head of support and other execs asking them to reply directly to you (and to DBOD).
Our head of support is in charge of doing interop testing with your software (he's doing it many years already with all vendors; he was the one who performed original testing - when your Callcentric template was created).
On another hand - I'm also always against of when software debugging and troubleshooting is brought to those boards in attempt to do it publicly [by probably hoping that a public pressure at vendor{s} in question may speed up the process - this is one small "negative" aspect of those boards' functioning, but there are many positive ones causing myself to frequently participate here] instead of contacting vendors in charge and letting them resolve the issue.
On 3rd hand  ) I may tell that there were no changes in how Callcentric "servers" operate - your existing template works perfectly there, where DN "A" record resolution and plain "callcentric.com" domain is used, but the issues reported are related to DN SRV resolution with additional domain name introduced recently - "srv.callcentric.com" where your software works when all weights are all zeros (while always sticking to the first record resolved), but when weights are NON ZERO - the software behaves the way as DBOD posted above . Please note - the weights were always of all the same value (30) while 3CX software was sending REGISTER request to one resolved record, then was getting a 407 "authentication required" reply from our SBC, but then it was attempting another DN resolution - then sending its following Register request to _another_ SBC instead of staying in "dialog" and sending the reply to the same one which was used originally... That's the issue there as described by DBOD.
Please, create an account with DSLRs - then you'll be able to PM to me directly while I'll be able to do the same - I believe that will improve the effectiveness of the conversation )
Thanks for knocking in and welcome to this forum. |
