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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

No more support through its e-mails?

Hello. I just noticed its web site's support no longer shows e-mail forms and its los.support@twcable.com e-mail autoreplies say it is no longer monitored. So, it is just chat and phone calls. Well, the delayed direct forum on this web site.



hawk82

join:2001-04-26
centralmaine
Reviews:
·Time Warner Cable

1 recommendation

Twitter as well.
»twitter.com/TWCableHelp
Apparently they have an e-mail address:

quote:
@TWCableHelp

Time Warner Cable's customer care team--ready to help! Email us at twcable.help@twcable.com


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable

said by hawk82:

Twitter as well.
»twitter.com/TWCableHelp
Apparently they have an e-mail address:

quote:
@TWCableHelp

Time Warner Cable's customer care team--ready to help! Email us at twcable.help@twcable.com

Thanks. I will try that.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11

1 recommendation

reply to antdude

Trying to troubleshoot or answer any complicated question by email is a hugely cumbersome thing to do. Some email chains can last weeks and cause extreme frustration. I know I have experience of it.

Hob



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable
reply to antdude

RR.com's e-mail web page's forms.

I found it on RR's support web site. I filled out the forms on »help.rr.com/hmslogic/rrmail.aspx and got to »help.rr.com/HMSContent/Error.html with:

"Road Runner® Help & Member Services information is unavailable at this time.

We are sorry, but your request cannot be completed. Please try again at a later time. "