 Matt_31Who Hit The Power ButtonPremium
join:2003-02-21
Jasper, IN
 ·Insight Communic..
| reply to jpatton1979
Re: [Other] Upgrade to 30.0 requires Insight-provided modem You need to call back. Get a new rep, You'll have wait till Monday as weekend peps seem to only deal with emergency stuff. I'm willing to bet you got someone who wasn't with it. I've had those type of peps. While I agree you shouldn't have had to deal with it it in the first place it does happen.
The main reason why the wont let us do stuff is because of "issues" and insurance it will work. A lot of areas say and will support higher speeds but have been having issues with it. Also hardware is a factor to, so they have been clamping down to only certain hardware. Note the big issue going on right now with fee's on TWC on modems and you can get your own and they have a list of supported modems. HOWEVER, that's TWC's network this is still Insights stuff even though TWC own them. However a Motorola SB6121 is a VERY common modem (also much higher rated) then the others. I would call again to see what they say and note who you talk to and don't mention the FCC stuff.
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