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mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to LondonOntGuy

Re: Teksavvy - What the hell has happened to you guys?

The Bell process never changed, that has always remained the same. There's a chance the Bell tech will show up and there's a chance they won't show up either because they have retail customers which take priority or Bell 'loses' the order.

On TekSavvy side, I'm sure the phone support has slipped but the fees and how they handle it have not. Sometimes they do credit back but as per their terms you cannot expect it even if Bell doesn't show, and especially if you only tried to schedule it once.