The Site > Old Forums > AT&T Midwest > charged 90 bucks for less then 2 minute job!

reply to nonamesleft

Re: charged 90 bucks for less then 2 minute job!

Used to run into people like what!? I don't appreciate getting insulted, I was a decent customer until I got a surprise screwing!

75 bucks to roll a truck!? Where the heck is it rolling in from?

Where do they get off raising basic choice to 31 bucks in january 2013!?
That use to be like 21 or 23 bucks less then 2 years ago!

I would love to run a competing phone service in the same area and show att how to actually keep customers, instead of chasing them off with constant rate hikes and nasty surprises, let's not forget, no consumer rights with att either. My view of the entire company from the bottom to the top has changed to 100% negative.

ATT better not be calling me 2 times a day or every other day either. They lost my business for good.

If you run a business and tell me the terms and upfront costs, and keep it honest, you earned yourself a loyal customer for that. Think about that one before insulting a potential customer.

Honestly dude, I wouldn't hire you because of what you said here.

Trust me, I'd NEVER work for somebody like you.

$75 was being very conservative. It's probably much more now. You obviously have no grasp on what it takes to keep a skilled technician on the road.
Insurance, gas, tools, vehicle wear and tear, materials, training, benefits, wages - the list goes on. That's just a small sample of some of the associated costs.

Judging from your lack of response, I'd venture to guess it went down like this:
You came home and found NDT. Instead of checking the NID, you picked up your cell phone and called repair service to demanded a DPO.
They always, always, always tell people that if the trouble is past the demarc, you pay for it. It has been like this since divestiture in 1984. This is nothing new. It's common knowledge. They aren't just pulling this out of thin air. This is what "the people" wanted when they broke up the Bell System.
A guy had to come to your house and fix your broken wiring and you are complaining about a charge that's less than $100? I tell you what, go call an electrician, plumber, or HVAC repairman to come to your house and see what it costs.
Take your computer to a repair shop and tell them you want to know the exact final price before they do any work.
Loyal customer doesn't mean you get stuff for free. If you don't like surprises, then buy their rip-off "Inline" service for $6 / month (or whatever it costs now). Your better off just paying the bill when something breaks.
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If someone refers to herself / himself as a "guru", they probably aren't.

reply to nonamesleft

reply to nunya
You used to run into people like OP all the time, huh? That is about one of the dumbest and most prejudiced comments I've ever read. Who wouldn't be PO'd for getting charged $90 and not having anything explained to them? Sure hope I never get you to come into any place I know of to work on thing!

Knowing how crooked AT&T is, they probably didn't do a dang thing and charged OP anyway!
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Maybe you should read the thread before commenting. They came out and fixed his trouble. They fixed the OP's customer owned and maintained broken wires and it only took them 2 minutes. Since it only took 2 minutes, the OP feels he's entitled to some sort of freebie or discount. Save your insults for a subject where you know what you are talking about.
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If someone refers to herself / himself as a "guru", they probably aren't.

Who said "probably" no charge? When someone tells me "probably", it means hope for the best, but expect the worse.

So you are honestly telling me that when the guy got there to fix your trouble he did not tell you it would be billable?

Your opinion of "gouge" is an odd one. As already mentioned and explained to you by others as well as myself, AT&T didn't make any money off your truck roll.

Lets be honest: AT&T doesn't even want to fix or maintain the wiring in your house. They've been trying to get away from that for a long time. It's a "necessary evil", for the time being.
They've been advising people for DECADES that they can hire someone else to fix their customer owned wiring. The only way not to know this is if you've been living under a rock for the last 28 years.

You can bash AT&T all day long for most things, and I'll nod along in complete agreeance. They are shitty company with underwhelming products. Their wired services pale in comparison to cable. They only thing that will save them is a captive customer base where cable isn't available. I'd look for wireline to be sold off in the next few years.
But in this particular case you are wrong.
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If someone refers to herself / himself as a "guru", they probably aren't.

I don't work for AT&T. I willingly left that sinking ship years ago. I'll still be seeing my pension, as wireless will be around for the foreseeable future.

But trust me, they'll be glad to see a customer like you go.

You weren't neglected. A guy came out and did what you wanted. He fixed your service. You are mad because it was a simple fix. If it had taken 2 hours and was something complex, would you still be bitching?
I bet you'd probably complain about how long it took.
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If someone refers to herself / himself as a "guru", they probably aren't.

reply to cork1958