I've been on the phone probably 50 times. I even bought a different modem at your request. Of all the countless hours of phone and diagnosis time I spent, not once, not once was anything ever done on my behalf.
I do apologize if you feel that you were put through all of this for nothing. I would love to look into this so we can reach a resolution. Please send me your account information and I will personally look into this issue for you.