Up to Speeds
I would like to take a look at your line to see what I can do for you. Could you please PM me your account OID, CID or phone number so that I may look into this issue for you?
I've been on the phone probably 50 times. I even bought a different modem at your request. Of all the countless hours of phone and diagnosis time I spent, not once, not once was anything ever done on my behalf.
I do apologize if you feel that you were put through all of this for nothing. I would love to look into this so we can reach a resolution. Please send me your account information and I will personally look into this issue for you.
Your company has shown me nothing but contempt. I don't believe you will help me. There's no reason for me to cooperate with you.
If you'd like to give me the opportunity to call you so we can discuss the situation, it'll be my pleasure to find out what's going on.
Please let me help you as we do take problems of our customers seriously.
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin