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Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

[Serious] So tell me guys...

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... should this happen to a 16 month washing machine?

I've heard of stories of the counterweight breaking, but never where the counterweight literally tore a hole right out of the basin. The repair guy was shocked and had never seen anything like this before. Needless to say, it's beyond any sort of economical repair.

What a freaking load of bullshit is all I can say. Phone calls are already being made, and I have zero intention of paying for this regardless of the warranty being expired.


milnoc

join:2001-03-05
H3B
kudos:2
In Quebec, the Civil Code has provisions for a "legal warranty" in that, regardless of the manufacturer's warranty, certain products are expected to function within a certain amount of time without any major issues.

And a washing machine is definitely expected to function normally for at least five years without THAT happening to it!

When you installed the washer, did you take the time to read the instructions including the parts about maintaining it level and removing all of the shipping strips, straps and belts?

I ask this because my sister had a problem with a brand new horizontal washer that was migrating its way to the middle of the room at each wash cycle. It turns out the retaining braces that kept the drum immobile during shipping weren't removed by the installer, causing the whole washer to shake violently.
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
reply to Gone
Thats nuts!

It's a frontloader, isn't it?


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to milnoc
Ontario has similar provisions of implied warranty as well.

And yes, everything was fine. We noticed some louder than normal noise not too long ago and called a repair tech in to check it out. They opened it up, looked inside, confirmed everything was functioning normally and that the unit was level and all was good. They said that the noise could be caused by any number of issues, but when we ran the cycle with them there it wasn't any louder than it had been in the past. It ran for a bit, and then this past Tuesday the thing wouldn't detect that there was water in the basin and would throw a water source error when trying to wash. If I stopped the cycle before it threw the error it would unlock the door even though it was full of water, and it was filling with more water than usual. I thought it was just a water level sensor. We had the same guy back today, opened it up and the first thing out of his mouth was "Looks like you're buying a new washer." Turns out the counterweight tore off and then smashed the controller for water level and damaged the system that pumps water out during cycles.

Now, if you want to get a real kick out of something, my wife calls me at work to tell me all of this all the while the other guy who came with the tech during the first visit was at my store buying something from us, and saw me blow a gasket on the phone when I found out what happened. Small towns, haha.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to HiVolt
said by HiVolt:

It's a frontloader, isn't it?

Of course it is!



Thane_Bitter
Inquire within
Premium
join:2005-01-20
reply to Gone
Was that on the top, side or bottom?


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Top.


Thane_Bitter
Inquire within
Premium
join:2005-01-20
Reviews:
·Bell Sympatico
I don't recommend Electrolux, the seventh replacement bezel on my has shattered to bits, and for some reason the machine now beeps constantly as if the buttons or knobs are being moved.

If it wasn't for the controls you might have been able to replace it, it would have taken an entire evening to dismantle the machine, and replace the drum shell, assuming you could get the part.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
The thing that gets me is that it's so badly damaged it is beyond economical repair. I could understand a control board dying or whatever and being on the hook to repair that, but to have such an utterly catastrophic failure after only 16 months that causes more damage to the machine than it cost to buy brand new, let alone more than its depreciated cost? Utterly unacceptable, regardless of warranty status, and "extended warranty" is not the answer to such obvious quality control issues.

peterboro
Avatars are for posers
Premium
join:2006-11-03
Peterborough, ON
reply to Gone
said by Gone:

... I have zero intention of paying for this regardless of the warranty being expired.

Keep us updated.

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
reply to Gone
Very happy with LG here.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to peterboro
said by peterboro:

Keep us updated.

For sure.


Thane_Bitter
Inquire within
Premium
join:2005-01-20
Reviews:
·Bell Sympatico
reply to Gone
I feel its more of a design issue, the bolts which hold the weight on only grip the plastic shell, if it was a car part such as an intake manifold the plastic part would have metal nuts fuses into the plastic (actually they are loaded into the mould so that the plastic will form around them embedding them permanently into the part).


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Bingo. Something like this should never occur.


dirtyjeffer
Anons on ignore, but not due to fear.
Premium
join:2002-02-21
London, ON
said by Gone:

Bingo. Something like this should never occur.

agreed...however, that is why places sell extended warranties...you win some, you lose some...in most cases, the units will last for a very long time...in some cases though, they don't...you found out the hard way.

while it is possible they may still cover it for you, they certainly don't have to (provided the part that failed is no longer under some aspect of the warranty).

good luck, you'll need it.
--
People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf.

- George Orwell


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by dirtyjeffer:

agreed...however, that is why places sell extended warranties...you win some, you lose some...in most cases, the units will last for a very long time...in some cases though, they don't...you found out the hard way.
while it is possible they may still cover it for you, they certainly don't have to (provided the part that failed is no longer under some aspect of the warranty).
good luck, you'll need it.

BULLSHIT jeffer, BULL SHIT.

There is an implied warranty with every product sold that it will operate for a reasonable amount of time free from defects. This exists in common law (with some parts codified in various consumer protection acts) and is based on the reasonable expectation of a product's life and extends beyond the defined warranty provided by the manufacturer. Something like this - which is so obviously and blatantly a defect in both design and manufacturing - should never fail under any circumstance, let alone after 16 months. The manufacturer-certified repair tech who was at my home today said exactly as much.

We're not talking about a control board that died or a bearing that's shot. Those are what extended warranties are for. We are talking about the entire structure of the washing machine failing - a failure which could have been potentially dangerous. A failure so catastrophic that the machine is beyond any sort of economical repair. Major appliances are not throw away items, they are designed to be repaired. If they fail so badly that they cannot be repaired only slightly more than after one year of age, something is terribly wrong beyond anything provided by a manufacturers warranty or extended warranty.

While you may take something like this up the ass with a smile on your face, I won't. I don't need any luck, because I will take them to court with the repair tech as an expert witness as to just how unusual of a failure this was. I will give them the opportunity to make this right and provide a remedy, but a response like yours from the manufacturer is wholly and completely unacceptable and will result in all avenues at my disposal being utilized.

But that's jumping to conclusions. When my wife called earlier today they had a specific person for this specific issue to speak with, but that person was off for Thanksgiving. I get the feeling they've had stuff like this happen before and may have a process in place. We'll see.


Markie
Still Living Free

join:2009-07-11
Canada
reply to Gone
MBAs run the Engineering departments now, I'd ask where it was made but cheaply engineered products with these kinds of planned obsolescence can be built anywhere.
--
»libertarian.on.ca/


dirtyjeffer
Anons on ignore, but not due to fear.
Premium
join:2002-02-21
London, ON
reply to Gone
i sold appliances for a number of years...but hey, once again, you're the expert.

if you wish, grab your owners manual and read the warranty details in there...that's what you get...they may still do something for you, and if so, that's great...but if whatever failed on the unit is not covered under warranty, they don't have to do a damn thing about it.

for a washing machine, the warranty is likely 1 year parts/labour, with a longer warranty on the drum (like 5-10 years)...the question will be if whatever failed is covered under the drum warranty (some only cover rust issues)...also, depending on the company, they may go ahead and cover it for you even if it isn't covered under the standard warranty for good customer service.

it very well could have been a manufacturing defect, and many of those come through during the primary warranty period (one year, for example), but not always...this could be an example of such.
--
People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf.

- George Orwell


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
You're operating under the false assertion that the only remedy available is what has been provided in an expressed warranty - an assertion that is incorrect. You may have sold appliances, but that doesn't mean you know anything about consumer protection.

As I said, I will give them every opportunity to provide a remedy. I am not unreasonable, and I don't even expect replacement value on the thing. If they don't do something, though, I am confident in the legal remedies available after the discussion I had with the tech. Something like this should never happen under any reasonable circumstances.


dirtyjeffer
Anons on ignore, but not due to fear.
Premium
join:2002-02-21
London, ON
said by Gone:

Something like this should never happen under any reasonable circumstances.

if they were that confident that the units would be trouble free for a very long time, the units would come with a 10 year warranty...or even a 5 year warranty...they don't...there's a reason for that.

if it makes you feel any better, i never got to use the 5 year warranty on my front load LG washer...it was $89...i did get to use warranties on other items i have purchased though.

in an event, i am curious to know about these implied "consumer protection" secret warranties you talk about...you are correct, i have never heard of them.
--
People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf.

- George Orwell


shaner
Premium
join:2000-10-04
Calgary, AB
reply to Gone
12 year old front loader frigidaire here. I've replaced the belt on the dryer once and replaced the bearing and shock absobers on the washer once each. Fairly low maintenance for a set that has served our family of five for this long.

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
reply to dirtyjeffer
said by dirtyjeffer:

I am curious to know about these implied "consumer protection" secret warranties you talk about...you are correct, i have never heard of them.

Most Canadian provinces (including Ontario) have laws called "Sale of Goods Act" or similar, these laws recogmize the concept of implied guarantees of fitness.

For example:

Where the buyer buys the goods for a particular purpose, and the goods are of a type usually sold by the seller, there is a condition that the goods must be reasonably fit for the purpose for which they were sold

»www.ucalgary.ca/biztechlaw/node/203

I think that a waashing machine that goes Rambo in 16 months is not reasonably fit.

Likewise:

Consumer protection legislation also prevents the waiver of certain implied warranties and conditions awarded by provincial Sale of Goods Acts.

As an example, in Ontario, under the Sale of Goods Act, there are implied conditions in certain specific situations that goods will be of merchantable quality and fit for their intended purpose.

According to the CPA, these implied conditions cannot be waived by a consumer. Additionally, the supplier is deemed to warrant that any services supplied are of a reasonably acceptable quality.

»www.cbj.ca/legal/august_09_legal···x.1.html


bad words

@videotron.ca
reply to Gone
I bought a new fridge, stove, washer and dryer.

I took an extra warranty on everything except for the fridge. I said to myself, how often does a fridge break down in under 10 years.

Yesterday my fridge broke down. 35 months old. Warranty is one year.

Controller board. 250$. :/

I too seem to recall something about Quebec and the warranty period being extended for whatever reason like milnoc stated, but I didn't find nothing. Amana (Whirlpool Canada) laughed at me when I said it shouldn't break down when not even 3 yrs old.

ah well. No time to F around. Not like you can dick around w/ no fridge for a month while looking into it.

But if you find anything let us know. I wouldn't mind giving my 250$ bill to Amana (Whirlpool Canada).


Bad Words

@videotron.ca
reply to Gone
In Quebec the major appliance must meet it's intended use.

meaning, even if it only has a one year warranty and the item fails after 16-months of normal use, then you should get the item repair/replaced for free.

What gone posted clearly fits this criteria. Just not sure if Ontario consumer protection has this clause.

He has to go to where he bought it and argue. Or call the manufacturer. If both refuse to deal with him, small claims for a replacement of equal or greater value + costs. He should win this.

Meanwhile he still as to wash clothes. So he will have to buy another one (which he will bring the bill to court with him if it goes this route).

Not sure how this would apply to my fridge after 35 months... Grrrr


lugnut

@look.ca
reply to Gone
Did you by any chance buy it with a a credit card that offers extended warranty support automatically? This entire conversation could be moot.

balur

join:2010-04-28
kudos:1
said by lugnut :

Did you by any chance buy it with a a credit card that offers extended warranty support automatically? This entire conversation could be moot.

I heart you Visa and your automatic extra year.


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
reply to Gone
This is why I would be very leery of buying any new appliance today. The engineering is absolute garbage. The quality control is even worse. I have a 15 year old Moffat washer with all mechanical parts. I will replace the parts before I will replace the washer.
--
Need-based health care not greed-based health care.

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
My 18 year old Maytag washer & dryer with all electro-mechanical controls works great. My 18 year old Kenmore dishwasher, although not exactly whisper quiet works perfectly too. It washes better than the newer units that friends have.

What has happened to appliance manufacturers?
--
MNSi Internet - »www.mnsi.net


Bad Words

@videotron.ca
reply to lugnut
said by lugnut :

Did you by any chance buy it with a a credit card that offers extended warranty support automatically? This entire conversation could be moot.

He shouldn't need an extended warranty for this issue at all. But I'm really not sure about Ontario. Later today I'll be calling the consumer protection people to find out about my own ordeal I had the other day with the fridge. I'll post what they tell me about the controller board.

Do you guys in Ontario have the "intended use" clause/thing in your protections? I did a quick search and didn't see it. However for Quebec I did find it and he would be covered here.


milnoc

join:2001-03-05
H3B
kudos:2
reply to HeadSpinning
They all moved their manufacturing -- and possibly their engineering -- to China.