 dirtyjefferAnons on ignore, but not due to fear.Premium
join:2002-02-21
London, ON | reply to LazMan
Re: [Serious] So tell me guys... it is possible there may have been a known defect, for which they may cover it...it is unlikely the retailer would go to bat for it, depending on the retailer (there isn't a lot of profit in appliances to begin with, so "great customer service" can only go so far), but Sears may go a little further since it's their own house brand...some retailers (Costco or Wal-Mart for example) have a substantial amount of pull with a manufacturer, so getting them to cover something they may not normally cover may also be a possibility, simply due to the sheer size of the account.
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People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf.
- George Orwell |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
 ·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| reply to Gone
said by Gone:Actually this one is designed and manufactured in the good ol' US of A. So much for quality American design and engineering, eh? 
Sorry, I'll give JimmyBob a good kick when I see him later today. 
What's made in the USA?
»news.consumerreports.org/applian···usa.html |
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After you noticed the louder than normal noise I think you have done your due diligence when you had it checked a while back. Good they checked it over then for level and proper operation. Perhaps your tub mounts were beginning to yield at that point leading up to the current catastrophic failure.
That part should not break 16 months in or ever for that matter unless you have done something like try to wash a skid of cinder blocks.
I realise its upsetting, I would snap. Try and remain calm and if you haven't already done so escalate to some higher ups in the warranty call centre. They should make good on the replacement. From your pictures it looks like a design or material issue in which case they will have similar failures on record. If not some of their customer reps should be interested in seeing your problem first hand. Washing machines are considered durable goods, that's why you bought this brand, it was recommended, highly rated etc.
Good luck, it may take a bit but I think you will come out OK |
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 milnoc
join:2001-03-05
H3B
kudos:1 | said by fast4ward: That part should not break 16 months in or ever for that matter unless you have done something like try to wash a skid of cinder blocks. You only need one.
»www.youtube.com/watch?v=8fPi8w4h-NY
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Watch my future television channel's public test broadcast!
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 nitzguyPremium
join:2002-07-11
Sudbury, ON
 ·TekSavvy DSL
| reply to Gone
said by Gone:I will. As I said, I will give the manufacturer every chance to rectify this situation in a reasonable way. I'll only go gangbusters if I absolutely have to.
Out of all the repair people I've consulted in town - all three, haha! - they said this should have never happened under any circumstances.
Have you considered going back to the retailer? I know most people say "They don't care" but sometimes in smalltown or at least those types of operations, they want to do the right thing for their customers...
I recall a situation with nitzguy's mom's 40" Plasma TV, had 1 yr warranty, but after 2 years, just was black one day, no picture, sound, but no picture, contacted the retailer, they agreed to ship it back to manufacturer for repair...waited 3 months (They provided a loaner tv which was nice of them in the interim), still hadn't received the repair back, I guess the part was on "backorder...aka, faulty part me thinks overall if a part on a 2 year old tv was backordered", so, retailer came down and said, pick any 40" TV we have...LCD, Plasma (this was back in 2008/9 before 3dt/led tv's were more mainstream), my parents picked up a Sony TV at no charge...my parents swear by this retailer and for their efforts they've obtained 100% of my parents business since then and have been more than happy with the electronics they buy from there, even if they can get it a bit cheaper at Bestbuy or Walmart, or Costco, etc....
Just a thought....maybe...other than that, sorry to hear about your luck....my parents have a Maytag Neptune front loader and have had it for 6 years now....no issues with it whatsoever and no maintenance required on it....knock on wood. |
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 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3
·Start Communicat..
| reply to Gone
Bit of an update - wife talked to the manufacturer today, and they want to get in touch with the people who came out to look at the machine. This is a positive sign, as they would have told us to pound sand already if they didn't want to take ownership of this issue and the repair people already said that there's absolutely no way this should happen. We'll wait and see. |
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 digitalfuturSees More Than ShownPremium
join:2000-07-15
BurlingtonON
kudos:2 | reply to Gone
Be sure to do a cost-benefit analysis before going legal as you will not be awarded more than the replacement cost of the washer.
Small claims will cost you $500 minimum to file and enforce any judgement in your favour, as a large company is unlikely to offer anything more than a discount on a new machine bought from them, which will be far less than your loss. Getting a lawyer involved further reduces the benefit of pursuing the matter.
Absent a recall for this defect and/or the company willing to offer a goodwill adjustment, it's generally not cost-effective to take legal action on any loss of $1,000 or less.
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Logic requires one to deal with decisions that one's ego will not permit.
All that is necessary for the triumph of evil is that good men do nothing - Edmund Burke. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | I thought that in Ontario you could file a small claims complaint for $ 75. |
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 EUSKill cancerPremium
join:2002-09-10
canada
·voip.ms
| reply to Gone
I find in general, upstanding businesses respond favorably to well written letters, (addressed to a higher up) even when appliances fall out of warranty period.
It may take a month or so, but I have experienced great customer relations going this route.
I'm not talking about sending emails either.
But you seem to have the situation moving.
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~ Project Hope ~ |
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 Reviews:
·Start Communicat..
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said by PX Eliezer:I thought that in Ontario you could file a small claims complaint for $ 75. It is, and once I file I doubt it would get to a judgement as they'd most likely settle before it got to that point. I've done small claims in the past, you can do it for far less than $500. You just need to know what you're doing.
Small claims is an absolutely last resort, and so far my gut is telling me that we won't need to take the nuclear option. |
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peterboroAvatars are for posersPremium
join:2006-11-03
Peterborough, ON | reply to digitalfutur
said by digitalfutur: Small claims will cost you $500 minimum to file and enforce any judgement in your favour, as a large company is unlikely to offer anything more than a discount on a new machine bought from them, which will be far less than your loss. It's $275.00 and they will settle after the demand letter or statement of claim unless they are idiots as their lawyer will charge $275.00 for the first hour. |
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said by DKS:This is why I would be very leery of buying any new appliance today. The engineering is absolute garbage. The quality control is even worse. I have a 15 year old Moffat washer with all mechanical parts. I will replace the parts before I will replace the washer.
Our Whirpool of 20 years died last year. The cost of the parts was too high to justify repairing it again. We replaced the pump twice in the last 2 years and the motor and belt 3 years ago. They new pump is plastic, so we we traded it in and bought a front loader whirlpool. We can only hope it lasts 20 years like its predecessor. |
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 Reviews:
·Start Communicat..
| reply to Gone
Whirlpool is providing replacement parts for what amounts to the entire inside of the washing machine free of charge, and they will be delivered right to my home. All I need to pay is the labour to install them which should be $100-$150 based on the hourly rate of the company we deal with in town.
All things considered, I'm pleased with the resolution and consider the issue resolved.
(and yes, since there will be no further action taken by me you now all know the make of the machine  ) |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:17
 ·TekSavvy Cable
·TekSavvy DSL
| said by Gone:Whirlpool is providing replacement parts for what amounts to the entire inside of the washing machine free of charge, and they will be delivered right to my home. All I need to pay is the labour to install them which should be $100-$150 based on the hourly rate of the company we deal with in town.
Wouldnt it be cheaper to just replace the entire machine? Seems silly to me...
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 | Probably, but like I said I see no reason to put up a fight over a resolution that I feel is fair considering the circumstances. |
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said by Gone:We do, which is why I am confident that I will be able to get something out of this on some level or another.
From what I read here it should be replaced with equal monetary value. So don't shortchange yourself.
I just fired off an email with the price Whirlpool Canada quoted me to get it fixed versus what I paid to have mine fixed, and the details of the call. I won't hear back on anything till next week.
When the girl looked into the repair people I chose she said it was good that I chose an authorized Whirlpool Canada service and lucky that it was less than them in cost. Other than the obvious I won't know if a controller board is normal to replace every 35 months, which is what.. like 1/4 the price of a fridge every 3 years? Seems unreasonable.
She suggested I recontact them, as you are doing.
But yeah... don't short change yourself for a 6 month depreciation. They said full/equal value. |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:17 Reviews:
·TekSavvy Cable
·TekSavvy DSL
| reply to Gone
said by Gone:Probably, but like I said I see no reason to put up a fight over a resolution that I feel is fair considering the circumstances.
I suppose... I guess time will tell how well your hacked & slashed machine will work after that...
How did they determine what parts were needed, did you have the machine examined by an authorized tech?
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| said by HiVolt:said by Gone:Probably, but like I said I see no reason to put up a fight over a resolution that I feel is fair considering the circumstances.
I suppose... I guess time will tell how well your hacked & slashed machine will work after that... How did they determine what parts were needed, did you have the machine examined by an authorized tech? Yes, it was posted in this thread. |
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 Reviews:
·Start Communicat..
| reply to Bad Words
said by Bad Words :But yeah... don't short change yourself for a 6 month depreciation. They said full/equal value. It's a 16 month depreciation for an out-of-warranty product, not six months. I can eat the $100, this is a good outcome as far as I'm concerned.
As for the innards, they are literally *all* being replaced. The only thing that will stay the same is the shell, the door and the front user panel. That's not exactly hacked and slashed. The tech honestly did not believe there would be any issues with the integrability of the machine after it was fixed. |
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dirtyjefferAnons on ignore, but not due to fear.Premium
join:2002-02-21
London, ON | reply to HiVolt
said by HiVolt:Wouldnt it be cheaper to just replace the entire machine? Seems silly to me...
to an end user, yes...to a company, usually not...the replacement parts might "cost" $300...a new $1000 machine might cost $600...also, in terms of business, they would likely rather use parts to resolve a problem, rather than a new machine they can sell and make a profit on...as Gone said, if the entire "guts" get replaced, it will essentially be a new machine anyway.
Costco has a nice Whirlpool front load machine (oddly, made in Germany, which makes me wonder if it is a Bosch) for $800...fully loaded 4.4 cu/ft including steam...if i had to buy a new washer now, it would likely be one i would consider, but my little LG is still running strong.
good to see Whirlpool step up and help you out.
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People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf.
- George Orwell |
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